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WorksheetsManagement Module Review
Total questions: 31
Worksheet time: 16mins
What type of plan does HR assist in developing that deals with benefits and bonuses?
Evaluation plans
Staffing plans
Staffing plans
Compensation plans
Product managers often have to:
Follow a product through its lifecycle
Hire the right people to produce the product
Locate the raw materials needed to productions
Manage the actions of each of their staff members
In general, what is a business's most valuable resource?
Buildings
Tooling
Employees
Money
Which of the following is NOT a basic management task?
Designing
Evaluating
Planning
Organizing
Leading
You manage a department with ten employees. Your boss tells you the company needs to save money, so you have to lay-off employees and make other budget cuts. What is one of the most important things you should focus on?
Keeping the layoff news out of the newspaper.
Maintaining your own salary level.
Protecting the company's financial position.
Minimizing the harm to the employees.
A primary goal of quality assurance and control programs is to:
Let customers know about the high quality
Make sure products meet the company standards
Beat the competition's product quality
Have the best product prices
You found a huge error in a report that is going to the president of the company shortly. You know who created the problem. What should you do?
Ask your manager to solve the problem.
Determine the financial impact before taking action.
Report the person who caused the problem.
Solve the problem without assigning blame.
Which is an advantage of a matrix organization?
Makes it harder to expand the organization
Can increase employee motivation and satisfaction
Allows organizations to be more self-sustaining
Provides more opportunities for advancement
An example of a long-term plan would be
opening a new location
winning a sporting event.
doing inventory
An example of a short-term plan would be
Being named the top employer in the region.
Hiring staff to support the holiday rush.
Graduating from college.
Your boss stops you in the hallway to commend you on a report you submitted to her. One of your team members actually authored the report. What should you say?
Thank her and don't mention the report.
Thank her and take credit for the report.
Thank her and tell her who authored the report.
An example of managerial organizing would be
Being named the top employer in the state.
Being asked to chair a new committee.
Using color-coded file folders for different subjects.
Performing employee reviews.
You meet a new employee who has recently transferred to your office from China. She is not a native English speaker. What should you do if you have trouble communicating with her?
Use a pocket dictionary so you can translate words for her.
Speak slower than normal and listen carefully.
Interrupt her to ask for clarification.
Ask for a translator to make communication easier.
Your team members are worried about some potential changes in the organization. What should you do?
Ensure your team is focused on completing their daily assignments.
Tell them what they are likely to expect from the coming changes.
Focus on providing accurate and timely information to them as you get it.
An example of leading and directing would be
Being named the top employer in the state.
Being asked to chair a new committee.
Using color-coded file folders for different subjects.
Performing employee reviews.
HR is typically responsible for leading and directing employee:
Productivity
Empowerment
Efficiency
Recruiting
When designing a new product, a good schedule helps management?
Hire the best people for the project
Decide if the product will be successful
Identify the impact of design delays
Determine the quality of the product
A group of Japanese investors is visiting your office. During a meeting there is a long period of silence. What should you do?
Leave the meeting so they can talk privately
Hire the best people for the project
Identify the impact of design delays
Decide if the product will be successful
An example of a strategic plan would be
earning extra money.
doing inventory.
winning a sporting event.
retiring debt-free.
An example of evaluating and controlling would be
performing employee reviews.
being asked to chair a new committee.
being named the top employer in the state.
using color-coded file folders for different subjects.
You own a company. You have identified a safety issue with one of your products. The company could lose a large amount of money if customers find out about the problem. What should you do?
Do a financial impact study before taking action.
Immediately recall the product.
Try and find out who caused the problem.
Ignore the problem until someone reports it.
One of the responsibilities of operations managers is to IMPROVE the efficiency of product development and manufacturing. Which of the following is needed to help accomplish this task?
A good staffing plan
Well defined processes
A flat organizational structure
Product design schedules
In the United States you are very good at organizing and keeping meetings on schedule. Would this type of focus and control be a good practice to use in meetings with co-workers around the world?
Yes, it is always good to control meetings this way.
No, because language barriers will not allow a focused meeting.
No, it is best to make adjustments for other cultures.
Yes, it is best to do what you know will work.
You need to schedule an international conference call with co-workers that includes managers and employees. You should schedule the call at a time that limits the inconvenience to:
Your schedule
Only the managers
Other participants
Operations management is the management of:
Testing to ensure quality products
Marketing of the company's products
Processes that create products
Human resources in a company
Generally, when receiving a business card from an international business person you should:
Thank the person for giving you their card.
Set the card aside so you can study it later.
Immediately place the card in your pocket.
Carefully review the card and then put it away for safekeeping.
Which of the following is a characteristic of a good manager?
Has worked for many years
Has experience in marketing
Is an accomplished designer
Good at communicating
In any ethical situation, the most important thing is to:
Protect the company.
Do the right thing.
Do things right.
Further investigate the situation.
Human Resources works with managers to do employee evaluations. How are these evaluations typically used?
To change production schedule
To improve products
To set vacation benefits
To adjust compensation
You manage a department with many employees. If you had to trim the budget, which of these could you probably cut with minimal impact to your team members?
Training opportunities
Salary
Equipment upgrades
Medical or vacation benefits
Which is an advantage of a tall organizational structure?
Costs the organization less money
Provides smaller, more manageable teams
Gives managers numerous direct reports
Gives employees more responsibility
