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Total questions: 15
Worksheet time: 8mins
Apakah yang perlu juruwang buat apabila pelanggan masuk ke BHPetromart/Kedai? What should the cashier do when a customer enters BHPetromart/Shop?
SWAT
FCC
COPS
SMILE and Welcome
Mengapa kita perlu SENYUM kepada pelanggan? Why do we need to SMILE to customer, except.
Bagi menghargai kunjungan pelanggan/ To appreciate customer visits.
Untuk mengalu-alukan pelanggan/ To welcome customers.
Bagi meningkatkan jualan/ To increase sales
Semua diatas. All above
Selain dari pada stesen BHPetrol dimanakah pelanggan boleh memohon Ecard? Apart from BHPetrol station, where can customers apply for the Ecard?
Kedai Runcit/ Grocery store
7-Eleven
Petronas
Laman Web BHPetrol/ BHPetrol Website
Semua dibawah adalah objektif perkhidmatan pelanggan, kecuali. All of the following are customer service objectives, except.
Memperkukuhkan kemahiran komunikasi/ Strengthen communication skills
Meningkatkan jualan/ Extra promotion
Kepuasan pelanggan/ Customer satisfaction
Mengurangkan jualan/ Reduce sales
Apakah nama Kad Loyalty BHPetrol/ What is the name of the BHPetrol Loyalty Card?
E-Card
Mesra Card
Bonus Link
Plus Miles
Apakah warna kasut yang perlu dipakai? What color shoes should be worn?
Merah/Red
Kuning/Yellow
Hitam/Black
Kelabu/Yellow
Bagaimana pelanggan boleh mengumpul mata ganjaran/ How can customers collect reward points?
Aplikasi/ECard
Card Mesra
Bonuslink/Aplikasi
Resit/Receipt
Bilakah masa untuk tanya Ecard daripada pelanggan? When is the time to ask Ecard from customers?
Masuk kedai/ Entering the shop
Keluar kedai/Exit from the shop
Sebelum proses pembayaran tunai dikaunter/ Before the cash payment process is over the counter
Selepas bayaran/After payment
Apabila pelanggan masuk BHPetromart/Kedai, Apakah langkah khidmat pelanggan di BHPetromart/Kedai. When a customer enters BHPetromart/Shop, What are the customer service measures at BHPetromart/Shop
FCC
SWAT
SWEET
COPS
Apakah maksud SWEET? What does SWEET mean?
Swat, Welcome, ECard Promotion, Extra, Thanks
Smile, Welcome, Extra promotion, Ecard, Thanks
Smile, Welcome, Ecard, Extra Promotion, Thanks
Swat, Welcome, Extra Ecard, Thanks
Sila jawab dengan tepat. Yang manakah jenis minyak petrol yang dijual di stesen BHPetrol? Please answer correctly. Which type of petrol is sold at BHPetrol stations?
Ron 95
Euro 97
Ron 100
Euro 95
Cara memakai tanda nama (Name Tag) yang betul adalah pada? How to use the correct name tag is on?
Atas dada kanan pemakai/ Above the right chest of the wearer
Atas dada kiri pemakai/ Above the left chest of the wearer
Di tengah-tengah baju/ At the middle of the shirt
Di atas logo BHPetrol/Above the BHPetrol logo
Apakah itu Cross Selling? What is Cross-Selling?
Menawarkan produk yang berkaitan daripada barang yang diberi oleh pelanggan/ Offer related products from items purchased by customers
Menjual barang yang sama dengan barang dibeli oleh seorang pelanggan./Selling the same item as the item purchased by a customer
Penambahan jualan/ Extra Promotion
Minta ECard/ Ask ECard
Apakah Cogan Kata BHPetrol? What is the BHPetrol Slogan?
Health
Safety
Security
Environment
Fast
Clean
Convenient
Calm
Obey
Picture
Safeguard
BHPetrol
Bagaimana cara untuk meningkatkan jualan? How to increase sales?
Senyum/Smile
ECard
Terima Kasih/Thank You
Menawarkan Promosi/Extra Promotion
