WorksheetsItem Unavailable Dx Support
Total questions: 9
Worksheet time: 3mins
If you handle a marketplace order. Is it correct to use the workflow tool?
Yes!
No
What do you do if it is a convenience order?
Cancel order
Follow the Kb: Cx, Dx | Live Order | Shop & Deliver
If it is a POS order protocol. Do you need to investigaste further?
No, just cancel
Yes, that's right
Once you confirm that this is a POS order protocol, you need to cancel the Order following the Dx cancellation tool?
Yes, and choose the Item Unavailable option
No, I need to cancel the Order through Cx cancellation tool
If it NOT a POS order protocol. Do you need to investigaste further or cancel it?
No, just cancel it
Yes
Who do you need to contact first when having an Item Unavailable issue with a drive order?
Contact Mx
Contact Cx
If we could reach the Mx. Are we able to cancel the order?
No
Yes
If the Mx didn't answer. Do you need to inform the Cx about the issue?
Yes, that's right
No, it is no necessary
Does the Dx receive full pay por half pay as a compensation?
Full pay
Half pay
