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WorksheetsCustomer Requests
Total questions: 10
Worksheet time: 5mins
If CST need to Change speed requires Change Port On or After Due Date or Suspend Life Cycle. What is the right action ?
We will inform the customer that he pays for the current package and requests the change at least 7 days before the renewal date
Create TT
Change It Within Call
In case Delay in change VDSL port CCA right action is ?
Create Delay TT
Renew SLA
cancel order
if CST need to make change package with Higher or Same Amount Not Required Change Port after due date Via 111 CCA should inform cst to Recharge and call us through ….
On Spot
1 H or Less
2 H
CST can make change package Before Due Date Via ……
Mobile App or E-Care
Stores
Call Center
All of the above
No required paper needed for changing package via stores ?
TRUE
FALSE
If we didn’t found any order on system Due To Change Phone Number To Cst CCA Will Create TT …….
FBB Non Technical Request --Change phone number --MSAN
FBB Non-Tech Inquiry--Change phone number--MSAN
FBB Non-Tech Inquiry--Change phone number--Customer Request
Change phone number SLA is ?
24 WH
3 Days
48 WH
If CST make Change phone number with same ADSL number but internet service is not working. What is the right action ?
Direct cst to branch
Handle case as a technical problem
Inform Cst SLA 48H
CST can make change ( mobile number & e-mail ) through :
Mobile App
E-Care
branches
All of the above
Account status should be active if CST need to change mobile number ?
TRUE
FALSE
