WorksheetsTQM 3
Total questions: 20
Worksheet time: 11mins
After defining the problem, someone following the Six Sigma process should:
measure the problem
analyze the results
implement the plan
improve the process
Improving quality through small, incremental improvements is a characteristic of what type of quality management system?
Total Quality Management
Kaizen
Just-in-time
Six Sigma
Juran Trilogy has three components. They are:
Quality Leadership, Improvement and Organizational Commitment
Planning, Control and Quality Technology
Planning, Quality Technology and Organizational Commitment
Planning, Control and Improvement
Which one of the following represent graphically the data
CONTROL CHART
SCATTER DIAGRAM
HISTOGRAM
CHECKSHEET
A way of finding out what the best practices and processes are in the business and adapating,implementing those practices in the organisation is called
Qulaity Assurance
Benchmarking
Quality Circles
Participative Management
In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications
error
defect
cost
quality
–––––––– are the charts that identify potential causes for particular quality problems.
Flow chart
Control Chart
Cause and Effect Diagram
Pareto chart
Kaizen is a Japanese term meaning ______________
continuous improvement
setting standards
a fishbone diagram
Just-in-time (JIT)
DMAIC is ______________
develop, multiply, analyze, improve, check
define, manufacture, analyze, improve, control
define, measure, analyze, improve, control
define, muliply, analyze, improve, control
Check Sheet is used during ______________ stage of DMAIC.
Define
Analyze
Improve
Measure
Which of the following is not a target of Total Quality Management:
Customer Satisfaction
Continuous Operational Improvement
Continuous Cost Reduction
Reducing manpower
The ______________ is used to identify what might go wrong in a plan under development.
Matrix Diagram
Pareto Chart
Arrow Diagram
PDPC
In a six sigma improvement project the least experienced individuals are:
Black belts
Green Belt
Red Belts
Master Black Belts
The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.
Relations
Tree
Matrix
Affinity
Which of the following is not a use of arrow diagram:
Determining the best schedule for the entire project
Potential Scheduling problem and solution
Identifying defects in a process
Calculate critical path of the project
Rectangle represents ________ While plotting flow chart.
Direction of flow
Step in activity
Decision making
None of these
The role of management is to
provide Resources
define QMS
monitor the effectiveness of the system
All of these
Where was Total Quality Management first developed?
USA
UK
JAPAN
CHINA
There are four stages of FMEA.
i) Specifyingthe possibilities ii) Quantifying risk
iii) Correcting high risk causesi v) Re-evaluation of Risk
Which is the correct order of proceeding with these stages of FMEA?
i),ii),iii),iv)
i),ii),iv),iii)
iv),iii),ii),i)
iv),iii),i),ii)
if the quality is not really good, is called
Producer’s risk
Owner’s risk
Consumer’s risk
Operator's risk
