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TQM 3

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

After defining the problem, someone following the Six Sigma process should:

a)

measure the problem

b)

analyze the results

c)

implement the plan

d)

improve the process

2.

Improving quality through small, incremental improvements is a characteristic of what type of quality management system?

a)

Total Quality Management

b)

Kaizen

c)

Just-in-time

d)

Six Sigma

3.

Juran Trilogy has three components. They are:

a)

Quality Leadership, Improvement and Organizational Commitment

b)

Planning, Control and Quality Technology

c)

Planning, Quality Technology and Organizational Commitment

d)

Planning, Control and Improvement

4.

Which one of the following represent graphically the data

a)

CONTROL CHART

b)

SCATTER DIAGRAM

c)

HISTOGRAM

d)

CHECKSHEET

5.

A way of finding out what the best practices and processes are in the business and adapating,implementing those practices in the organisation is called

a)

Qulaity Assurance

b)

Benchmarking

c)

Quality Circles

d)

Participative Management

6.

In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

a)

error

b)

defect

c)

cost

d)

quality

7.

–––––––– are the charts that identify potential causes for particular quality problems.

a)

Flow chart

b)

Control Chart

c)

Cause and Effect Diagram

d)

Pareto chart

8.

Kaizen is a Japanese term meaning ______________

a)

continuous improvement

b)

setting standards

c)

a fishbone diagram

d)

Just-in-time (JIT)

9.

DMAIC is ______________

a)

develop, multiply, analyze, improve, check

b)

define, manufacture, analyze, improve, control

c)

define, measure, analyze, improve, control

d)

define, muliply, analyze, improve, control

10.

Check Sheet is used during ______________ stage of DMAIC.

a)

Define

b)

Analyze

c)

Improve

d)

Measure

11.

Which of the following is not a target of Total Quality Management:

a)

Customer Satisfaction

b)

Continuous Operational Improvement

c)

Continuous Cost Reduction

d)

Reducing manpower

12.

The ______________ is used to identify what might go wrong in a plan under development.

a)

Matrix Diagram

b)

Pareto Chart

c)

Arrow Diagram

d)

PDPC

13.

In a six sigma improvement project the least experienced individuals are:

a)

Black belts

b)

Green Belt

c)

Red Belts

d)

Master Black Belts

14.

The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.

a)

Relations

b)

Tree

c)

Matrix

d)

Affinity

15.

Which of the following is not a use of arrow diagram:

a)

Determining the best schedule for the entire project

b)

Potential Scheduling problem and solution

c)

Identifying defects in a process

d)

Calculate critical path of the project

16.

Rectangle represents ________ While plotting flow chart.

a)

Direction of flow

b)

Step in activity

c)

Decision making

d)

None of these

17.

The role of management is to

a)

provide Resources

b)

define QMS

c)

monitor the effectiveness of the system

d)

All of these

18.

Where was Total Quality Management first developed?

a)

USA

b)

UK

c)

JAPAN

d)

CHINA

19.

There are four stages of FMEA.

i) Specifyingthe possibilities ii) Quantifying risk

iii) Correcting high risk causesi v) Re-evaluation of Risk

Which is the correct order of proceeding with these stages of FMEA?

a)

i),ii),iii),iv)

b)

i),ii),iv),iii)

c)

iv),iii),ii),i)

d)

iv),iii),i),ii)

20.

if the quality is not really good, is called

a)

Producer’s risk

b)

Owner’s risk

c)

Consumer’s risk

d)

Operator's risk