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WorksheetsOpen Enrollment
Total questions: 8
Worksheet time: 10mins
Passive Renewal is when...
When should CRMs be completed?
Tomorrow
Immediately after the call
Whenever you feel like it
Don't need a CRM
Which line of business is NOT a member who would call Billing?
HIM Members
MA Members
MNsure Members
Off Exchange (Quartz Direct)
Badgercare
Why would a member call Billing during Open Enrollment?
What is the difference between a grey coverage marked "past" vs a red coverage marked "not covered"
What are the differences among a blue coverage marked "Pending" vs a green coverage marked "Covered" vs a purple coverage marked "Future"
What can a member do in MyChart?
Check all that apply
Message their doctor or customer service rep
View and pay their premium invoice
Create a watering schedule for their plants
Schedule an appointment
What information can be used for VIA (Verification of Identity and Authority)
Check all that apply
Date of Birth
Dog's favorite color
Phone Number
Street Address
