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Unit 2 Area of Study 3 - Staffing a Business

Total questions: 50

Worksheet time: 34mins

Name
Class
Date
1.

Staff in a business are responsible for completing day to day tasks.

a)

True

b)

False

2.

High performing staff are more likely to provide businesses with innovative ideas that can meet customer needs.

a)

True

b)

False

3.

Oliver has recently started Perdis Dance, a dance studio that aims to improve the health and wellbeing of the community. Oliver is now considering hiring employees to run classes but is worried about being able to meet business objectives.

Select which of the following statements are true.

a)

The performance of staff will have no effect on the achievement of Perdis Dance's objectives

b)

High performing staff may run high quality dance classes and contribute to Perdis Dance's objective of improving the health and wellbeing of the community

c)

Underperforming staff may provide poor quality dance classes and reduce Perdis Dance's ability to improve the health and wellbeing of the community

4.

Human resource managers should hire staff who have the right skills and knowledge for their role.

a)

True

b)

False

5.

Employees must have the right skills and knowledge to perform their roles and they should be encouraged to contribute valuable (a)   to improve business processes.

6.

Identify how a human resource manager can hire employees with the right skills and knowledge.

a)

Hire employees with relevant work experience

b)

Hire employees who have any bachelor's degree

7.

Developments in technology will always cause businesses to require less staff.

a)

True

b)

False

8.

Identify how developments in technology can affect staffing needs (select all that apply)

a)

Businesses may require less staff

b)

Businesses may require no staff

c)

Businesses may require staff with new skills and knowledge

9.

Automated production lines is an example of (a)  

10.

Adopting software enables staff to:

a)

Complete tasks manually

b)

Complete tasks at a faster rate

11.

Job specifications usually outline the _________________ required for the role.

a)

skills, knowledge and qualifications

b)

position and title

12.

Job positions should be decided after hiring an employee.

a)

True

b)

False

13.

Katherine is the owner of Vanka, a small graphic design company in Melbourne. Vanka has experienced an increase in demand and Katherine is now considering hiring an assistant to manager new client queries.

Identify which of the following statements is false.

a)

Katherine is hiring an assistant to replace her old assistant

b)

Katherine should conduct a job analysis before hiring an assistant

c)

Katherine should conduct job design to ensure her assistant is responsible for new client queries

d)

Writing a job description and specifications will aid Katherine to hire a suitable assistant

14.

Job analysis is used to develop a job description and job specification.

a)

True

b)

False

15.

Internal recruitment involves filling a vacant position with an (a)   employee

16.

Internal recruitment allows employees to gain additional skills and knowledge in different roles.

a)

True

b)

False

17.

At least one employee will always have the correct skills and knowledge to fill a vacant role.

a)

True

b)

False

18.

Businesses must use external recruitment to fill vacant job positions.

a)

True

b)

False

19.

Online recruitment agencies will assess and select (a)   on behalf of a business.

20.

Trinks is a car detailing business with multiple stores across Victoria. As the business is growing, Justin the owner, requires an additional employee at their Ringwood location. Justin is considering recruiting a completely new employee, or internally recruiting an existing employee from a less popular location in Northcote.

Identify which of the following statements are true.

a)

Transferring an existing employee from Northcote to Ringwood can save time spent on training

b)

Justin may have to fill a vacant positon in Northcote if her transfers an employee to Ringwood

c)

Justin may have to assess a large number of candidates if he internally recruits an employee from Northcote

d)

A completely new employee may not fit the culture at Trinks.

21.

A business may use more than one method as part of their selection process.

a)

True

b)

False

22.

Requiring candidates to complete a task they would perform in a typical day on the job is an example of a:

a)

Psychological Test

b)

Work Test

23.

A job candidates personality can only be determined in an interview.

a)

True

b)

False

24.

An effective selection process can ensure that a business hires the most suitable candidate.

a)

True

b)

False

25.

An employer should select an employment arrangement that matches the needs of the business.

a)

True

b)

False

26.

Part time employees receive the same entitlements as a full time employee, however, their entitlement is calculated on the number of hours worked.

a)

True

b)

False

27.

A casual employee generally has a prearranged finishing date with the business.

a)

True

b)

False

28.

Only employees who enter into an employment contract are covered by the National Employment Standards

a)

True

b)

False

29.

Employees are (a)   likely to show loyalty to a business if the emplloyer acts in the best interests of its employees.

30.

Setting clear expectations when a new employee commences in a position can improve the business's ability to achieve its goals.

a)

True

b)

False

31.

By exceeding an employee's expectations, a business may improve it's ability to achieve it's objectives.

a)

True

b)

False

32.

The (a)   conditions of employment are detailed in the National Employment Standards.

33.

Providing remuneration and job security can result in employees:

a)

Feeling more valued

b)

Being more likely to want to find a new job

34.

RFL Freight is a transport and logistics company. Ricki, the owner, recently cut 50 staff due to poor business performance. The employees remaining at RFL Freight feel threatened that their job will also be cut in the coming months. Ricki is now concerned about staff not showing up for work and failing to meet deliveries.

Identify which of the following statements are true.

a)

Employees at RFL Freight are not showing up for work each day which is likely to cause a decrease in employee movtivation

b)

Job insecurity among employees at RFL Freight can increase the business's ability to meet its objectives.

c)

Employees at RFL Freight are not meeting delivery deadlines which is likely caused by a decrease in productivity.

d)

Employees at RFL Freight feel threatened that they may lose their job.

35.

Every employer has a legal obligation to provide a safe working environment for their employees.

a)

True

b)

False

36.

Under the Equal Opportunity Act 2010, employers can discriminate against individuals based on the basis of:

a)

Age

b)

Gender

c)

Physical Features

d)

None of these

37.

A business may face significant penalties if they do not comply with their legal obligations.

a)

True

b)

False

38.

Employees who have a (a)   induction experience are more likely to stay with the business.

39.

The employee induction method chosen by a business may differ depending on the following...(select all that apply)

a)

The job position

b)

The induction pack

c)

The new employee's level of experience

d)

The type of business

40.

Identify which of the following are typically a part of the employee induction process. Select all that apply

a)

A tour of the workplace

b)

Meeting other staff members in the bussiness

c)

Familiarisation with occupational health and safety rules

d)

All of the above

41.

Rushil owns Earth Crystals, a large family owned business that imports crystals and gemstones. Due to increased customer demand, Rushil has recently hired two new assistants to help pack orders in the warehouse. There are many rules that new employees must be aware of, particularly related to Occupational Health and Safety.

Select which of the following statements are true.

a)

An induction pack could be put together by Rushil containing the business'es policies and procedures.

b)

E-learning would allow new employees to complete online modules relating to warehouse rules such as OHS, which may help save time.

c)

On-the-job training would not be suitable as new employees can only learn OHS rules at Earth Crystals by using an induction pack.

d)

On-the-job training could be conducted by Rushil, and would allow new employees to learn how to pack customer orders and quickly become productive.

42.

Overseas recruitment is:

a)

A business employing individuals located in Australia.

b)

A business employing individuals who are not located in Australia.

43.

Businesses may conduct overseas recruitment due to a (a)   of skilled Australian workers.

44.

All businesses must conduct overseas recruitment as there are not enough skilled workers in Australia.

a)

True

b)

False

45.

A business is not legally responsible for ensuring employees recruited from overseas have legal working rights.

a)

True

b)

False

46.

A diverse workforce would include staff of (a)   ages, ethnicities and abilities.

47.

Providing employees with flexible working hours is:

a)

A corporate social responsibility initiative.

b)

Required by law.

48.

It is compulsory to implement corporate social responsibility initiatives when staffing a business.

a)

True

b)

False

49.

Implementing corporate social responsibility initiatives for staff can improve employee satisfaction and productivity.

a)

True

b)

False

50.

Underperforming staff are likely to (a)   the ability of a business to fulfill a social need.