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WorksheetsBusiness Masterclass
Total questions: 14
Worksheet time: 5mins
Name
Class
Date
1.
What key aspects should a strategic plan for change consider?
a)
Content
b)
Dividends
c)
People
d)
Process
2.
Who might a business hire to identify ways to reduce costs?
a)
Lawyer
b)
Marketing manager
c)
Consultant
d)
Recruiter
3.
Whose theory proposes that individuals and groups of individuals are influenced by restraining and driving forces when faced with change?
a)
Maslow
b)
Kotter
c)
Lewin
d)
Porter
4.
What is happening in steps 4-7 of Kotter's 8-step model?
a)
Change is being implemented
b)
A climate for change is being created
c)
Changes are being solidified in the organisation
d)
The organisation is being engaged and enabled
5.
Which of the following is not a key driver of change for a business organisation?
a)
Corporate culture
b)
Legislative Compliance
c)
Share price fluctuation
d)
Management Style
e)
Competition
6.
What are forms of resistance that could happen in a business?
a)
Reduction in output
b)
Increased absenteeism
c)
Strike action
d)
Increased collaboration
e)
Improved business culture
7.
Which of the following is not a main reason that stakeholders resist change?
a)
Fear
b)
Increased pay
c)
Poor communication
d)
Trust
8.
Which of the following characteristics are crucial for a manager to achieve change?
a)
Advocate
b)
Liaison
c)
Communicator
d)
Resistance Manager
e)
All are crucial
9.
Which is not a low-risk strategy to manage resitance to change?
a)
Coercion
b)
Negotitation
c)
Participation
d)
Communication
10.
Which is not a criteria used in evaluation?
a)
Stakeholder Satisfaction
b)
Effectiveness
c)
Efficiency
d)
Management style
11.
If implemented correctly, what is the outcome of a good commuication strategy?
a)
Awareness
b)
Commitment
c)
Alignment
d)
Understanding
12.
What is not a stage in the performance management cycle?
a)
Set Objectives
b)
Measure Performance
c)
Change goals
d)
Feedback results
e)
Identify needs
13.
Which is not a way operations would need to improve as a result of transformation?
a)
Streamline operational processes
b)
Production time
c)
Introduce new technology or systems
d)
A new social-media marketing campaign
e)
Shorten production development
14.
In which situation would a redundancy be an outcome of performance management?
a)
Technological change
b)
Restructuring or reorganising
c)
Business downturn due to low sales or production
d)
A merger or acquisition
e)
All are correct
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