WorksheetsPOM Chapter 4 LEADING
Total questions: 30
Worksheet time: 14mins
The general meaning of 'motivation' is...
the role of each employees to achieve goals.
process to discipline self.
process that involves several activities.
the drive or desire to do things.
What are the elements exist in Maslow's Hierarchy?
Attitude needs
Esteem needs
Physiological needs
Safety needs
Psychological needs
Positive behaviour followed by removal of negative consequences. Based on the statement given, determine the types of reinforcement theory.
Positive Reinforcement
Punishment
Negative Reinforcement
Extinction
Choose the characteristics of effective leaders.
Effective communicator
Honest
Collaboration
Positivity
Emotional maturity
The leader uses rewards to encourage productivity. Which type of Likert's Management is it?
Pariticipative
Exploitative - Authoritative
Consultative
Benevolent - Authoritative
Giving specific orders to let them understand what is expected. Which style of Path-Goal Theory stated below supporting the statement given?
Achievement-oriented
Supportive
Directive
Participative
The three major types of communication used by managers are...
Top-to-bottom communication
Cross communication
Electronic communication
Verbal communication
Non-verbal communication
These are examples of verbal communication EXCEPT...
letters
memoranda
posture
reports
Kinesic behaviour can be defined as...
body movements such as gestures, facial expressions, eye movement and posture.
vocal aspects of communication or something is said rather than what is said.
impact of proximity and space on communication.
display of material things.
Choose ways to overcome the problem of language differences in order to achieve effective communication.
Ask questions to ensure the message is properly understood.
Build close rapport.
Learn about the background of recipients.
Explain technical terms and use simple and direct language.
There are ...... early theories in motivation.
1
2
3
4
McGregor's theory stated that...
motivation is made based on human needs.
managers tend to make assumptions towards their workforce.
individual's specific needs are acquired over time.
employers can influence and change the employee's behavior.
Under Theory X, managers will have assumptions of employee. For example,...
Employee do not like to work.
Employee direct himself towards objective of the organization.
Employee must be controlled, directed and threatened.
Employee avoid the burden of responsibilities.
Employee receives opportunity and recognition.
Goal-setting theory teaches us to...
set clearer goals for better performance.
set goals to avoid any upcoming problems.
set goals to receive rewards and recognition.
set clearer goals for our self-interest.
This theory deal with how the consequences of a past action influence motivation. What is the name of this theory?
Maslow's Hierarchy Theory
Goal-setting Theory
McGregor's Theory X and Theory Y
Reinforcement Theory
Positive behaviour followed by removal of negative consequences. Based on the statement given, determine the types of reinforcement theory.
Positive Reinforcement
Negative Reinforcement
Punishment
Extinction
What is the meaning of leadership?
Positive behavior will earn respect from others.
Factors that cause, channel and sustain one's behavior.
Process of directing and inspiring people towards a common goal.
Cultivation and development of characteristics and skills of person to another person.
Focus on characteristics that differentiate leaders from non leaders. What theory is it?
Trait Theory
Behavioral Theory
Managerial Grid
Likert's Management System
What are the Four Systems of Likert Management?
Exploitative - Authoritative
Benevolent - Authoritative
Positivity
Consultative
Participative
State two dimensions that will explain leadership style in Managerial Grid.
Position elements
Human elements
Criteria elements
Production elements
Choose 2 contingencies theory of leadership.
Hersey-Blanchard's Situational Leadership
Trait Theories
Behavioral Theories
Path-Goal (Robert House)
Which one of them is primary leadership style in Hersey-Blanchard's Situational Leadership Theory?
Delegating
Providing
Tasking
Selling
The Path-Goal theory identifies 4 leadership styles. Find 3 of it.
Directive
Activation
Programming
Supportive
Participative
Giving specific orders to let them understand what is expected. Which style of Path-Goal Theory stated below supporting the statement given?
Achievement-oriented
Directive
Supportive
Participative
Organizational communication may be defined as...
the hands of the top management.
constructive information about leadership and managing.
the process of directing and inspiring people towards a common goal.
the sending and receiving of messages among interrelated individuals within a particular environment to achieve individual and common goals.
The three major types of communication used by managers are...
Top-to-bottom communication
Verbal communication
Cross communication
Non-verbal communication
Electronic communication
Which picture shows the elements in complex communication process?
What are the advantages of computer-mediated communication?
Easy to verify
Reduces the risk of misinterpretation
Expensive
Fast
All the answers below show the internal barriers to effective communication EXCEPT...
Time and distance
Differing perceptions
Language differences
Emotions
Learn background of recipient may help to overcome the barriers in communication.
True
False
