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WorksheetsCommunication Skills
Total questions: 25
Worksheet time: 11mins
The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.
verbal communication
sender
nonverbal communication
Involves checking with the speaker on what she/he meant and resolving any confusion.
clarification
communication
communication barriers
A form of verbal communication that includes writing and reading.
written communication
nonverbal communication
sender
Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.
active listening
verbal communication
clarification
A form of workplace communication can be
the use of emails
the use of text messages
verbal
all of the above
When the message is transmitted through spoken words.
active listening
verbal communication
nonverbal communication
Your team is presenting your project to the class it's your turn to talk. Jim jumps in and starts reading your slides. Jim is being:
passive
assertive
aggressive
Everyone working on your project is full of ideas! You wait your turn to talk, but when Kim keeps talking for a long time, you say politely, "Excuse me. I have an idea to share."
passive
assertive
aggressive
You are sharing your ideas for your section of a group project. Another kid says you are wrong, but you know you are right because YOU did the research. You tell him, "Thanks for your input, but I have facts to support this."
passive
assertive
aggressive
You are in a group and you do not like the ideas that the other team members have. You say, "That's not at all how we should do this. I have a better idea." You are being:
passive
assertive
aggressive
Sarita just shared an idea for your group project. You like it, but have more to add. You say, "That's a good idea! I have another idea on how we can make it even better." You are being:
passive
assertive
aggressive
My friend wants me to go to the Mall with her, but I'm tired, so I say: "Sorry, but my mom told me to help her clean the house today."
What type of communicator is illustrated above?
a passive
an aggressive
an assertive
Change the following statement to a more assertive response: "I know I'm late again, some idiot run pass the traffic light and caused a massive traffic jam, that's just not my fault."
There was a traffic jam, what, you wanted me to fly over it?
Yeah, yeah, it won't happen again, Ok.
I tried calling the office to inform about the accident, but no one answered.
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
A person who has a tendency to give up, or give in without standing up for their rights and needs
Aggressive
Assertive
Communication
Passive
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as
Asserive
Active listener
Aggressive
Passive
Which communication style is the most effective?
Aggressive
Passive
Assertive
Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?
Agressive
Passive
Assertive
Your best friend calls you and says that he(she) needs you to substitute for him(her) at the board meeting. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?
Agressive
Assertive
passive
Your neighbor accidentally knocked over your garbage can. You write an angry note calling him a 'selfish jerk' and leave it on his car. This is an example of which communication style?
Agressive
Assertive
Passive
