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Communication Skills

Total questions: 25

Worksheet time: 11mins

Name
Class
Date
1.

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

a)

verbal communication

b)

sender

c)

nonverbal communication

2.

Involves checking with the speaker on what she/he meant and resolving any confusion.

a)

clarification

b)

communication

c)

communication barriers

3.

A form of verbal communication that includes writing and reading.

a)

written communication

b)

nonverbal communication

c)

sender

4.

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

a)

active listening

b)

verbal communication

c)

clarification

5.

A form of workplace communication can be

a)

the use of emails

b)

the use of text messages

c)

verbal

d)

all of the above

6.

When the message is transmitted through spoken words.

a)

active listening

b)

verbal communication

c)

nonverbal communication

7.

Your team is presenting your project to the class it's your turn to talk. Jim jumps in and starts reading your slides. Jim is being:

a)

passive

b)

assertive

c)

aggressive

8.

Everyone working on your project is full of ideas! You wait your turn to talk, but when Kim keeps talking for a long time, you say politely, "Excuse me. I have an idea to share."

a)

passive

b)

assertive

c)

aggressive

9.

You are sharing your ideas for your section of a group project. Another kid says you are wrong, but you know you are right because YOU did the research. You tell him, "Thanks for your input, but I have facts to support this."

a)

passive

b)

assertive

c)

aggressive

10.

You are in a group and you do not like the ideas that the other team members have. You say, "That's not at all how we should do this. I have a better idea." You are being:

a)

passive

b)

assertive

c)

aggressive

11.

Sarita just shared an idea for your group project. You like it, but have more to add. You say, "That's a good idea! I have another idea on how we can make it even better." You are being:

a)

passive

b)

assertive

c)

aggressive

12.

My friend wants me to go to the Mall with her, but I'm tired, so I say: "Sorry, but my mom told me to help her clean the house today."

What type of communicator is illustrated above?

a)

a passive

b)

an aggressive

c)

an assertive

13.

Change the following statement to a more assertive response: "I know I'm late again, some idiot run pass the traffic light and caused a massive traffic jam, that's just not my fault."

a)

There was a traffic jam, what, you wanted me to fly over it?

b)

Yeah, yeah, it won't happen again, Ok.

c)

I tried calling the office to inform about the accident, but no one answered.

14.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

15.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

16.

Good listening skills include what?

a)

Smiling and waving at people

b)

Yelling loud at people

c)

Writing in slang.

d)

None the above.

17.

Hearing, thinking about and responding to another person’s message is

a)

“I” Message

b)

Active Listening

c)

Body Language

d)

Mixed Messages

18.

Three Styles of Communication

a)

Aggressive, Active Listening, communication

b)

Passive, “I” Messages, Assertive

c)

Aggressive, passive, and assertive

d)

None of the above

19.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

20.

A person who has a tendency to give up, or give in without standing up for their rights and needs

a)

Aggressive

b)

Assertive

c)

Communication

d)

Passive

21.

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

a)

Asserive

b)

Active listener

c)

Aggressive

d)

Passive

22.

Which communication style is the most effective?

a)

Aggressive

b)

Passive

c)

Assertive

23.

Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?

a)

Agressive

b)

Passive

c)

Assertive

24.

Your best friend calls you and says that he(she) needs you to substitute for him(her) at the board meeting. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?

a)

Agressive

b)

Assertive

c)

passive

25.

Your neighbor accidentally knocked over your garbage can. You write an angry note calling him a 'selfish jerk' and leave it on his car. This is an example of which communication style?

a)

Agressive

b)

Assertive

c)

Passive