WorksheetsEnglish for Hospitality
Total questions: 8
Worksheet time: 6mins
How important is Empathy in Hospitality?
It's not important
Important
Very important
Extremely important
What is your main motivation to work in Hospitality?
Appreciation
Professional development
Make money
Interaction in a multicultural and diverse space
What do we deliver when we work in Hospitality?
In the quote, "The quality of the experience" implies:
Price
Type of hotel
Service
Room type
In service, what counts as thing number one?
Quality of products
People
Fiirst impression
Attention to the needs
Which element makes a client become loyal?
Price
Products
Service
Transparency
The most effective way to assure customers satisfaction would be:
By constant staff training
By an exhaustive selection process to get the best of the best
By setting an excellent business model.
By getting feedback from guests
Service is said to be ... (a)
