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Audit Training - Lean Six Sigma

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

What type of wastes is taking files to another person, going to get signature, Physically moving the materials or product from one place to another

a)

Transportation

b)

Inventory

c)

Motion

d)

Overproduction

2.

What type of wastes is duplicate reports created

a)

Transportation

b)

Inventory

c)

Overprocessing

d)

Overproduction

3.

What type of wastes is making too many copies duplicate reports created

a)

Transportation

b)

Inventory

c)

Overprocessing

d)

Overproduction

4.

What type of wastes is micro-management vs. coaching

a)

Defects

b)

Skills

c)

Overprocessing

d)

Overproduction

5.

What type of wastes is mistakes on paperwork, encoding error

a)

Defects

b)

Skills

c)

Overprocessing

d)

Overproduction

6.

_____focuses on process flow elimination of wastes in the process

a)

Defects

b)

Six Sigma

c)

Lean Beta

d)

Five Sigma

7.

_____focuses on process variation and defect opportunities

a)

Defects

b)

Six Sigma

c)

Lean Beta

d)

Five Sigma

8.

_____focuses on process variation and defect opportunities

a)

Defects

b)

Six Sigma

c)

Lean Beta

d)

Five Sigma

9.

DMAIC Methodology stands for

a)

Define, Measure, Accurate, Improve, Control

b)

Define, Measure, Analyze, Improve, Comment

c)

Define, Measure, Analyze, Impress, Control

d)

Define, Measure, Analyze, Improve, Control

10.

The customer is willing to pay for

a)

Value Adding

b)

Value Enabling

c)

Non-value Adding

d)

All of the above

11.

Adds to the cost but not to the perceived value

a)

Value Adding

b)

Value Enabling

c)

Non-value Adding

d)

All of the above

12.

Often, the regulatory or legal requirements are based on the company’s poor interpretation of the law or over-compliance

a)

Value Adding

b)

Value Enabling

c)

Non-value Adding

d)

All of the above

13.

Sustainable improvement based on effective analysis of facts and voice of the customer

a)

Lean

b)

Six Sigma

c)

Process Map

d)

Process Improvement

14.

Reflects the qualitative and / or quantitative elements that drive customer satisfaction

a)

Voice of the Clients

b)

Customer Complaints

c)

Customer feedbacks

d)

All of the above

15.

What type of wastes is looking for files or documents (electronic copy), poor office layout, multiple files saved in desktop window

a)

Transportation

b)

Inventory

c)

Motion

d)

Overproduction