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WorksheetsTour Guide Operations
Total questions: 20
Worksheet time: 20mins
Welcoming the group helping with luggage reclaim, briefing about the facilities on the terminal and approaching the coach are part of
None of the above
Transferring visitors to the hotel
Receiving guests at the arrival terminal
Learning about previous component of itinerary, Lists, and arrival schedules help in
Receiving guests at the arrival terminal
the group and their arrival details
Welcoming the group
Knowledge about destination, guests’ background, itinerary, Details of the hotel facilities and inclusions in the package are required for Debriefing customers en-route about the accommodation, conveniences and itinerary
Yes
No
-------- involves Homework about the group and its itinerary, grooming and Personal preparation
Preparing for the tour
Meeting the guests for the tour
As a part of Meeting the guests for the tour---- are required
Seat occupancy protocol
Organizing the group
Help locate the coach/ bus
all the above
Interpersonal skills, Cross- cultural sensitivity, (Foreign) Language skills and Personality grooming are unnecessary Knowledge/ skills in Meeting the guests for the tour
True
False
Before Leaving the departure point Introducing self, driver, the tour and Instructing about do’s and don’ts are imperative.
Yes
No
Personal care- identifying needs and expectations, setting and moderating expectations, matching pace and rhythm of guests, facilitating personal needs, always exhibit courtesy is prerequisite quality of
Tour Escorting
Caring for the guests
Profiling customers ,conceptualizing expectations and Profile of the market enhances ----- in Caring for the guests
encounter with guest
Service standards
Organizing the group
Leading the participants should posessthe Leadership skills and Escorting knowledge and skills
Yes
No
Routine guiding environments, Routine guiding environments and Routine guiding environments are ------ Leading the participants
Key issues
Working Conditions
knowledge and skills
Confidence and Paraphrasing are two essential components for
Handling Questions
Handling complaints
Conceptualizing themes for interpretation, key points- homework and Communication skills plays a vital role in
Handling Questions
leading the tour
Handling complaints
Commentary
Besides the Summarizing skills and Interpersonal skills ------- important in Concluding a tour
Reporting
Following the Protocol
Retaining energy and enthusiasm
When Transferring back guests to departure terminal, a tour guide must follow
Guest list
Departure schedules
Concierge protocol
Guest list
&
Departure schedules
Analyze the gravity of the situation before
Handling emergencies
Handling complaints
Notepad and pen are the material required for both Handling Questions and Handling emergencies
yes
no
Meeting the guests for the tour has key issues like
Welcoming
Help locate the coach/ bus
None of the above
Last to leave the coach and ensure that no guest has left their belongings on the coach is one of the key issues of
Transferring back guests to departure terminal
Liaison with main office/Tour operator
Concluding a tour
The Materials required for Receiving guests at the arrival terminal is
Map of the terminal
placards
CheckLists
All the above
