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Tour Guide Operations

Total questions: 20

Worksheet time: 20mins

Name
Class
Date
1.

Welcoming the group helping with luggage reclaim, briefing about the facilities on the terminal and approaching the coach are part of

a)

None of the above

b)

Transferring visitors to the hotel

c)

Receiving guests at the arrival terminal

2.

Learning about previous component of itinerary, Lists, and arrival schedules help in

a)

Receiving guests at the arrival terminal

b)

the group and their arrival details

c)

Welcoming the group

3.

Knowledge about destination, guests’ background, itinerary, Details of the hotel facilities and inclusions in the package are required for Debriefing customers en-route about the accommodation, conveniences and itinerary

a)

Yes

b)

No

4.

-------- involves Homework about the group and its itinerary, grooming and Personal preparation

a)

Preparing for the tour

b)

Meeting the guests for the tour

5.

As a part of Meeting the guests for the tour---- are required

a)

Seat occupancy protocol

b)

Organizing the group

c)

Help locate the coach/ bus

d)

all the above

6.

Interpersonal skills, Cross- cultural sensitivity, (Foreign) Language skills and Personality grooming are unnecessary Knowledge/ skills in Meeting the guests for the tour

a)

True

b)

False

7.

Before Leaving the departure point Introducing self, driver, the tour and Instructing about do’s and don’ts are imperative.

a)

Yes

b)

No

8.

Personal care- identifying needs and expectations, setting and moderating expectations, matching pace and rhythm of guests, facilitating personal needs, always exhibit courtesy is prerequisite quality of

a)

Tour Escorting

b)

Caring for the guests

9.

Profiling customers ,conceptualizing expectations and Profile of the market enhances ----- in Caring for the guests

a)

encounter with guest

b)

Service standards

c)

Organizing the group

10.

Leading the participants should posessthe Leadership skills and Escorting knowledge and skills

a)

Yes

b)

No

11.

Routine guiding environments, Routine guiding environments and Routine guiding environments are ------ Leading the participants

a)

Key issues

b)

Working Conditions

c)

knowledge and skills

12.

Confidence and Paraphrasing are two essential components for

 

a)

Handling Questions

b)

Handling complaints

13.

Conceptualizing themes for interpretation, key points- homework and Communication skills plays a vital role in

a)

Handling Questions

b)

leading the tour

c)

Handling complaints

d)

Commentary

14.

Besides the Summarizing skills and Interpersonal skills ------- important in Concluding a tour

a)

Reporting

b)

Following the Protocol

c)

Retaining energy and enthusiasm

15.

When Transferring back guests to departure terminal, a tour guide must follow

a)

Guest list

b)

Departure schedules

c)

Concierge protocol

d)

Guest list

&

Departure schedules

16.

Analyze the gravity of the situation before

a)

Handling emergencies

b)

Handling complaints

17.

Notepad and pen are the material required for both Handling Questions and Handling emergencies

a)

yes

b)

no

18.

Meeting the guests for the tour has key issues like

a)

Welcoming

b)

Help locate the coach/ bus

c)

None of the above

19.

Last to leave the coach and ensure that no guest has left their belongings on the coach is one of the key issues of

a)

Transferring back guests to departure terminal

b)

Liaison with main office/Tour operator

c)

Concluding a tour

20.

The Materials required for Receiving guests at the arrival terminal is

a)

Map of the terminal

b)

placards

c)

CheckLists

d)

All the above