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Selling Process 3.05

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

The 1st step in the selling process is:

a)

Preparing to sell

b)

Establishing relationships

c)

Discovering customer needs

d)

Prescribing solutions

2.

The 2nd step in the selling process is:

a)

Preparing to sell

b)

Establishing Relationships

c)

Discovering customer needs

d)

Prescribing solutions

3.

What is the 3rd step in the selling process?

a)

Preparing to sell

b)

Establishing relationships

c)

Discovering customer needs

d)

Prescribing solutions

4.

The 4th step in the selling process is:

a)

Preparing to sell

b)

Prescribing solutions

c)

Reaching closure

d)

Reaffirming buyer-seller relationships

5.

The 5th step in the selling process is:

a)

Prescribing solutions

b)

Reaching closure

c)

Reaffirming seller-customer relationships

d)

Discovering customer needs

6.

What is the 6th step in the selling process?

a)

Discovering customer needs

b)

Prescribing Soluti

c)

Reaching closure

d)

Reaffirming buyer-seller relationships

7.

Jeremy researches a company, and compares their needs to his product features and benefits. He decides they are a potential customer and sets up a meeting with them. Jeremy is in which stage of the selling process?

a)

Preparing to sell

b)

Establishing relationships

c)

Prescribing solutions

d)

Reaching closure

8.

It is Brian's first meeting with a new customer. He introduces himself, tries to make a favorable impression and put the potential customer at ease. Brian is in which step of the selling process?

a)

Preparing to sell

b)

Establishing relationships

c)

Discovering customer needs

d)

Reaching closure

9.

Brea asks her customer questions about their needs, she listens and evaluates their responses and tailors her presentation based on the information she gets. Brea is in which step of the selling process?

a)

Preparing to sell

b)

Establishing Relationships

c)

Discovering customer needs

d)

Reaching closure

10.

Mia translates the features of her product into benefits she believes will fit her customer's needs and demonstrates how her product works. Mia is in which phase of the selling process

a)

Reaching closure

b)

Prescribing solutions

c)

Discovering customer needs

d)

Establishing customer relationships

11.

Brysen finishes his sales demonstration, responding to objections to his suggested solution by reviewing his product benefits, and asks the customer to buy.

a)

Reaching closure

b)

Reaffirming buyer-seller relationships

c)

Discovering customer needs

d)

Establishing relationships

12.

Following up to make sure the product is delivered, providing training, calling to ask for feedback from the customer and offer complementary products, are all things you do in which step of the sales process?

a)

Establishing relationships

b)

Prescribing solutions

c)

Reaffirming buyer-seller relationship

d)

Reaching closure

13.

True or False: Most customers are alike so you not have to research each new potential customer and customize your sales presentations for them.

a)

True

b)

False

14.

How many steps are there in the selling process?

a)

3

b)

6

c)

9

d)

5