Free Printable Do's and Do not's

Worksheets

Name

Class

Date

With customers-----

Be polite

Be right

Staff dressing is ------

Not important

Very important

Using polite words is important.

True

False

Greet with ___________

Low voice

Loud and clear voice

Very loud voice

In Emirati culture we always offer ____________ to guests.

nothing

dates

dates and Gehwa

orange juice

When listening to a guest:

Use your phone

Make eye contact

When talking to guests

Ask personal questions

Ask general questions

When a guest is angry

Shout at them

Remain polite

Ignore them

Answer customer questions:

in office

on email

Any time

10.

Staff Clothes

Neat and clean

Does not matter

Reset

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