WorksheetsDo's and Do not's - Customer service
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
With customers-----
a)
Be polite
b)
Be right
2.
Staff dressing is ------
a)
Not important
b)
Very important
3.
Using polite words is important.
a)
True
b)
False
4.
Greet with ___________
a)
Low voice
b)
Loud and clear voice
c)
Very loud voice
5.
In Emirati culture we always offer ____________ to guests.
a)
nothing
b)
dates
c)
dates and Gehwa
d)
orange juice
6.
When listening to a guest:
a)
Use your phone
b)
Make eye contact
7.
When talking to guests
a)
Ask personal questions
b)
Ask general questions
8.
When a guest is angry
a)
Shout at them
b)
Remain polite
c)
Ignore them
9.
Answer customer questions:
a)
in office
b)
on email
c)
Any time
10.
Staff Clothes
a)
Neat and clean
b)
Does not matter
100 %
