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WorksheetsKC 55 POD 4
Total questions: 10
Worksheet time: 50mins
Willow & Everett: For item, Yoga Direct Extra Wide Yoga Mat, Black (A241MATBLA36).
Do we pre-cut to certain dimensions roughly 120mm by 100mm for large quantities?
We do offer customization on our products.
We do not offer customization on our products.
We do offer products for free
We do not offer refunds and replacements.
Who are the BM's that we need to tag for the Brands, Snugglepedic and XtremeComforts
Nick and Natalie Bath
Mick and Nathan
Cristina and Rachael
Eric and Janis
Are both grinders in the set suitable for either salt or pepper, or is there something that distinguishes one from the other?
TRUE
FALSE
Willow& Everett: ASIN: B01N33U6Y5: Is there any kind of new product or customer registration to get support or to be able to file warranty claims?
There is no need for them to register the product. We'll be happy to assist them with any related concerns.
There is a need for them to register the product. In case you will encounter any issues, we refer them to our website.
There is no need for them to register the product. We'll let them contact Amazon and let them handle the concern.
There is a need for them to register the product. In case you will encounter any issues, we can always accommodate them to register.
Willow& Everett: ASIN: B08CF19QBF: Is there lead in the Himalayan sea salt?
All Himalayan salt may contain trace amounts of lead. We can refer them to this link for more information. https://willowandeverett.com/blogs/blog/himalayan-salt-the-best-salt-there-is
All Himalayan salts do not contain lead. Please let the customer know that we can escalate this to our internal team.
All Himalayan salt may contain trace amounts of lead. In this case, we inform them to contact Amazon for further assistance.
All Himalayan salt may contain traces of lead. But nothing to worry about.
When escalating to the slack channels about issue escalations, who needs to be tagged?
BM or COA
BM only
BM and COA
COA only
Why do we need to escalate emails from the Better Business Bureau to the COA of the brand channel?
These emails are critical to our overall brand health and legitimacy.
Our COAs just need to track these types of emails.
We need to get approval from them to reply to this email.
We need to make sure that the COAs are just informed.
Bath Haven: What is our DTC website?
https://www.bathhaven.com/
https://www.bathehaven.com/
https://www.bathhavensent.com/
https://www.bathroomhaven.com/
Bath Haven: All Bath Haven ASINs are covered by a 1-year warranty from the date of purchase.
TRUE
FALSE
Bath Haven: For purchases more than 1.5 years (18 months), how much is the discount that we can provide them towards the new purchase?
30%
20%
50%
10%
