I'm calling from WestJet to advise the remains are on their way.

This is Reverend Smith calling to confirm that I will be able to officiate the service for Ms. Karen Jones.

I'm calling to see if my daughter's ashes are ready to be picked up.

How do I get to your facility from Halifax?

I'm calling to transfer the Lines for the rest of the day.

I'd like to confirm the passing of Mrs. Susan Brown. I work for "The Gazette".

I'm calling from TD bank to speak with whoever handles the businesses financials.

I'm calling from Pearce Brothers Crematorium to speak with Frank.

This is Ben, can you let Mr. Wood know that I will not be in today due to an illness.

I need to see who can make some repairs to my Aunt's headstone at the cemetery.

Can you tell me the location and time of Mr. John Smith's service tomorrow?

My Grandmother just passed away and we would like to know how much it would be to cremate her and make arrangements.

My patient just passed away and the family is unsure if she had pre-arrangements with your funeral home.

We will always start our call as a "First Call" when someone mentions that "Death has Occurred".

True or False?

A "Sales Calls" is for someone who wants to buy a casket.

True or False?

If I am not sure of the call reason I just need to send it under "All Other Calls" even if it's urgent.

True or False?

If the call reason "Removal Team" is not listed, I can put it under "Ongoing Funeral Arrangement".

True or False?

"First Calls" are the most important for our Funeral Homes.

True or False?

My mom recently got sick and we have been discussing what she wants to do when she dies, I would like to discuss costs.