An acronym that is often recommended to provide excellent customer service to patients is (a)   .

A (a)   is like a radio that is always tuned to a single station.

Calls from other physicians are (a)   .

Medical assistants may be asked to place reminder telephone calls to patients (a)   before their scheduled appointments.

Sales people are usually seen by the (a)   , who gives the information to the physician.

(a)   allows storage of frequently called telephone number in the telephone system's memory.

A headset allows for (a)   and leaves the hands free.

If electronic routing is used, the message should be kept up to date and be as (a)   as possible.

The medical assistant should listen carefully to callers with (a)   , avoid getting defensive or angry, and ask for specific information.

(a)   is a method for message delivery, storage, and retrieval that is built into the telephone system.

A (a)   usually identifies a line that is ringing.

A (a)   is a device that adds computer capabilities to the cell phone.

(a)   allows a call to be placed on hold and retrieved from another telephone.

When handing a phone call, the medical assistant should not (a)   .