WorksheetsPayment and Payment Arrangement
Total questions: 15
Worksheet time: 9mins
The maximum amount cap per account for Restoration Fee
(a)
It is a feature offered to T-Mobile customers to manage their stored payment methods.
Autopay
My Wallet
Checking Account
My Card Payments
True or False? You should still charge the payment support fee when taking an EIP payment.
True
False
Select the following EIP/POIP status types cannot receive a payment refund.
Manual Close
Returned
Order Never Received
Active
Payment has cleared your customer’s bank account or credit card but has not posted to their account.
Misapplied Payment
Missing Payment
How long after a payment is made does it take to be considered missing?
24 hours
7 days
10 days
48 hours
You can give the country(s) called when an account is being treated for high balance.
True
False
What is the memo code we are going to look for to identify if the account is being treated for high balance?
HBLT
PRHB
HBTM/HBMT
This is a partial suspension.
(a)
If the account is Ladexed or Suspended, it will continue to bill as normal.
Rate Plan
EIP
If customer has 2 installments for their payment arrangement, they need to pay __% of the total amount of their payment arrangement for the 1st installment.
15
20
30
10
Which is NOT eligible for Payment Arrangement?
Has 31-60 days past due
Has less than 30 days past due
Suspended Account
Total amount of their bill is deducted from their declared card for Autopay _ days before their due date.
5
3
10
2
It is a full service interruption.
Ladex
Suspension
Canceled
Military Suspension
How much is the Payment Support Fee?
$15
$30
$20
$10
