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WorksheetsKC 56 POD 4
Total questions: 10
Worksheet time: 46mins
What is the difference between mattress protectors and mattress encasements?
Mattress protectors are not bed bug proof, since they do not have a fully sealed enclosure. SafeRest's mattress encasements fully bed bug proof since the zippered enclosure is sealed on all sides.
Mattress protectors are easier to take off and wash, and are a little bit less expensive (though neither will cost nearly as much as the price of a replacement mattress)
Nothing. Both Matress protectors and encasements are bed bug proof.
When a customer reaches us about duplicate items in their order, which tracker do we need to use until we have the tracking automated in Zendesk?
Duplicate Items - All Brand Tracker
Mixology & Craft- Duplicate Tracker
Review Management Tracker
All Brands Replacement Tracker
What do we do with communications that have Karen Sliver and trade@b-six.com involved? Select all that apply.
Disregard and do not escalate in Zendesk.
Upload any wholesale or bulk order requests to the Monday Board.
Escalate the issue immediately to BA and COA
Track all communications in the tracker.
How do we communicate NCX issues moving forward?
For all NCX escalations moving forward, we must create a manual ticket and assign the BM and COA as a follower so they would also receive the notification in the future.
We still do the same process, post the contents of the NCX issue in Seller Central and raise it to the brand channel.
No escalations are required. The BM and COA should already be on top of this.
All NCX escalations will be synced up in Zendesk. All we need to do is to add the BM and COA as a follower so they will receive notifications.
When should we add the BMs as followers in a Zendesk Ticket?
In a standard escalation, the BMs need to be added all the time.
There is no need to add them in a standard escalation that a COA can handle.
We never add BMs as followers in a Zendesk escalation.
We only add them to all standard escalations, for FYI.
How do we handle FBM cancellations correctly?
We should cancel it by clicking "Accept Cancellation"
We raise the concern directly to the brand channels.
Inform the COA and BA right away
We don't need to do anything, we just have to note on the ticket the customer wishes to cancel his FBM order.
When escalating in Zendesk, this information needs to be saved in the internal notes. Select all that apply
Concern, Purchase, ASIN/SKU
Full Product Name, Date of Purchase, Order ID
Issue, KEY ASK
Ticket number, Customer's name and address
Saferest DTC Sites. Select all that apply.
https://www.saferest.com/
https://www.lunamattress.com/
https://www.bedbugsupply.com/
https://www.bugbedsupply.com/
Does SafeRest price match?
We will only price match what is listed on our DTC site if it differs from the Amazon price and vice versa.
We will only price match if the other product listed is only cheaper by $10.
We will only price match if the other product is listed in Amazon.
We never price match with SafeRest.
SKL Products:
Which of the following statements are true about the Cork Board with Wood Frame, Multiple Sizes | Bulletin Board (Black, 30X20)? Select all that apply.
REAL CORK - 3mm real cork with MDF backing, push pins stick easily and stay in place.
VERSATILE USE - Decorative cork board ideal for kitchen, office decor, playroom decor, nursery
MONEY BACK GUARANTEE - We are a husband and wife team based in St. Louis Missouri and we wholeheartedly appreciate your business.
EASY STYLING - Elegant frame, modern silhouette for vision boards, recipes, art, photos, reminders
