WorksheetsLeilany Soto- Chapter 8: Engineering
Total questions: 25
Worksheet time: 27mins
Which position in the engineering department is responsible for painting?
Chief engineer
Groundskeeper
Engineer
Specialized certified engineer
What's the role of the groundskeeper?
Performs many tasks, such as painting and plumbing
Oversees the operations of the entire engineering department
Serves a specific function, such as HVAC or licensed plumber
Maintains the outside landscaping and general curb appeal of the property
What directly impacts the number of positions in the engineering department?
The amount of guests hosted monthly
The size of a property
The amount of labor needed
The responsibilities of the ----------- department include preventative maintenance, green initiatives, key control, and guest service recovery.
(a)
What is preventative maintenance?
Maintenance that prevents equipment breakdowns
Maintenance done immediately under a crisis
Maintenance done at inconvenient times
Which of the following ARE responsibilities of the engineering department?
If a guest liked the food or not
Clogged toilet
No hot water
Burnt out light bulb
To provide info to guests under an emergency, what do hotels use?
Walkie-talkies
Guest call system
Emergency voice alarm communication system (EVAC)
Safety employee to knock on doors
What is the chief engineer? What is the role of the groundskeeper? What is the role of the engineer?
What emergency system includes smoke and carbon monoxide detectors?
Engineering
Life safety
Power
Communication
What position requires special certification?
Engineer
Groundskeeper
Specialized certified engineer
Chief engineer
Power systems should be checked ------.
(a)
What does a work order do?
Organizes items from a vendor
Requests repair for something
Shows all employee names and the days and times they're scheduled to work.
What's routine maintanance?
Maintenance done under an emergency/crisis
Preventative maintenance done on a daily, weekly, monthly, quarterly, semi-annual, or annual basis to prevent breakdowns
Maintenance free of cost
Which are primary roles of the chief engineer?
Head of maintenance and engineering department
Maintain the outside landscaping
Ensures OSHA practices are followed
Evaluates employee performance and assigns work
What is property maintenance and why is it important?
What is an example or routine maintenance?
Fixing a broken lock
Changing air filters
Buying a new computer
Replacing a burnt-out light bulb
The engineer is a ---- of all cards, meaning that they can perform a lot of different tasks
(a)
The engineer can perform many tasks. What kind of tasks can he perform?
Painting, heating, repairs, basic electrical work
Big accidents having to do with plumbing and pools
Big accidents with electricity
Which is NOT a goal of preventive maintenance?
Prevent smoke detectors from malfunctioning
Preventing big accidents
Correct defects
Prevent future breakdowns
What is sustainability?
When might you need a work order?
When an issue is detected and it's a fast fix
When you can repair the issue onsite
When you can't repair the issue onsite
When the issue detected isn't of great importance
How can the engineering department help implement green practices?
What's cost control?
Controlling the cost of the guests
Finding and arranging the best price for guests
Finding efficient supplies with the best price available
Why is it important to maintain every aspect of an operation?
What's hospitality compliance?
Complying with guest requests
Finding the best price of things
Complying with the standards set by the hotel manager
Ensuring that hotel employees follow the laws and ethical practices that apply to the hotel industry
