Font size
WorksheetsLevel 2 Reception, promotion and retail
Total questions: 12
Worksheet time: 7mins
When on reception we must make sure we greet clients in what way?
Greet clients professionally with a confident attitude
Put then phone down if we see a client approaching
Greet with positive tone of voice and body language
With knowledgeable answers to questions
We must be law ensure all our client details are stored and kept correctly , what does this fall under
GDPR
Data protection act
Consumer protection legislation
Consumer rights act 2015
What does FAB stand for?
Features and Benefits
Facts and Benefits
Failure and Backtrack
Features and Balance
A product must be described correctly and not supply any misleading information is part of which act?
Trades description act
Data protection act
Health and safety act
When should we not try to sell a product?
During a relaxing treatment
During the consultation
During the aftercare advice
To a walk in customer
What must we inlcude when taking a message
Date message was taken
Time message was taken
Name of person who called
Brief reason for message
Clear , tidy and well presented areas make for good promotional placements
True
False
Where can customers leave messages?
Social media
Answer machine
Face to face
what is the maximum amount of rings the phone can ring before being answered?
1
4
6
3
A client wants to add on lip wax to her treatment what do you do?
Accept straight away
Call down to reception to make sure we have enough time
Don't let reception know get straight on with it
Let reception know but do not charge
The above picture shows good personal presentation
True
False
This is an example of?
Good body language
Bad body language
