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WorksheetsRetail
Total questions: 26
Worksheet time: 9mins
Hospitality always means giving the guest a free item
True
false
The trays for eat-in guest should be lined with how many pieces of doughnuts maximum
6 pieces
5 pieces
12 pieces
While you suggestive sell
Tell the customer that is all
Suggest missing items if order is not complete
Suggest if the customer ends the order with that's all
When a guest wants one or more dozen from specific doughnut you should
Pull them from the display case
-Go directly to the rack and pull from trays
Suggest for the guest other type of doughnut
One of these is not one of Krispy Kreme key behaviors
Teamwork
Friendlessness
knowledgeable
Guests should typically be given a verbal greeting before they come within ___ feet of the front counter area
10
15
5
2
The safety is our first ingredients
True
False
What's the basics steps for service recovery
Apologize, listen, satisfying the guest, thanks
Listen, apologize, satisfying the guest, thanks
Listen, satisfying the guest, apologize, thanks
Total Transaction from greeting to completion at the take out order
(5:10) plus additional beverage fulfillment >240 seconds>
(3:15) plus additional beverage fulfillment >195 seconds>
(4:30) plus additional beverage fulfillment >180 seconds>
the shop should always end the day with a minimum of
4 varieties available
8 Varieties available
16 varieties available
All the items should be available
Which one of the Americana Core value is talking about doing the right thing at all times and in all circumstances, whether anyone is watching us or not?
Customer Obsession
Ownership mindset
Integrity
Excellence
Which one of the Americana Core value is talking about doing the right thing at all times and in all circumstances, whether anyone is watching us or not?
Customer Obsession
Ownership mindset
Integrity
Excellence
The top row must be fully stocked, but never more than 12 doughnuts per tray.
True
False
If you run out of one doughnut variety
replace it with Original Glazed
Replace it with same type ring, shell
Keep the tray empty
Which is NOT a step in cleaning the display case
Remove and clean all trays and steel rack insert
Clean the display case interior
Weigh each doughnut
Clean the exterior glass
To ensure accuracy, what must you do after a guest places their order?
Collect payment
Repeat the order
Fill The order
When you go to work you should wear
No jewelry
A single wedding band with no stones
A watch with a second hand
Any jewelry is ok as long as it isn't danger
Total Transaction from greeting to completion at the Drive thru order
(4:10) plus additional beverage fulfillment >120 seconds>
(3:15) plus additional beverage fulfillment >195 seconds>
(3:01) plus additional beverage fulfillment >68 seconds>
leading By example " walk the talk" is a sign of which one of Americana core value
customer Obsession
Ownership mindset
Integrity
Excellence
Never cut Original Glazed® doughnuts into pieces for samples; instead always sample whole Original Glazed® doughnuts
True
False
Samples should be put in
plastic cups and placed on a tray
placed on a tray direct
left on the counter for guests to try on their own
It is acceptable to run out of Chocolate Iced Glaze
True
False
The greeting on drive-thru should be within
10seconds
3-6second
10-15 seconds
In what order should you remove trays from a storage rack?
From bottom to top
From top to bottom
It doesn’t really matter
What is 1 way you can engage guests?
learn and use guest’s name
give customer free coffee and doughnuts
serve him fast
At Krispy Kreme, our daily goal is to create
The best doughnuts ever
Happy guest
As much money as possible
Magic moments
