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WorksheetsLevel 8 Assessment Review
Total questions: 10
Worksheet time: 6mins
What does Unlimited Basic Plan includes?
Unlimited data usage
Unlimited mobile hotspot usage
Unlimited text messaging
Unlimited voice calling
The following are TNX's benefits: A combined bigger, better network. Includes scam shield to prevent unwanted calls. Quick, easy, and free.
True
False
Where in iCare can you find the copies of your customer's bill?
Interaction Home
Equipments and services
Quick Actions
Bills and Charges
Identify the correct statement regarding late fees.
Late fees are charges on outstanding balances over $10 that are not paid by the invoice due date.
ate fees are charges on outstanding balances over $5 that are not paid by the invoice due date.
Late fees are charges on outstanding balances over $10 that are not paid by the invoice due date.
Late fees are charges on outstanding balances over $5 that are not paid by the cycle end date.
How long would payment at sprint.com should take to post on customer's account?
1-2 Hours
15 Mins
5-7 Days
30 Mins
Select the options customer's can choose once their lease is up.
Upgrade their device
Purchase their phone outright
Purchase the phone through 9 monthly installment
Do nothing: continue to leasing month to month
Add a line
Customer will have to extend service agreement if they change their plan.
True
False
Which statement is true about Hotline?
Customer cannot make or receive SMS.
Calls will work
Customer cannot use data
Customer will be routed to sprint everytime they make outgoing calls
How would you define ASL?
Account has a specific spending maximum dollar amount that a customer is allowed to spend with Sprint.
Account has a specific spending maximum dollar amount that a customer is not allowed to spend with Sprint.
Account has a specific spending maximum dollar amount that a customer is kinda allowed to spend with Sprint.
Account has a specific spending maximum dollar amount that a customer is usually allowed to spend with Sprint.
Select the tools to use to assist customer who receive notification about a promotion.
GCL
Tax Wizard
IP Dashboard
NBA Treatment: Expiring promotion
