WorksheetsOnboarding day 3
Total questions: 19
Worksheet time: 10mins
Identify the benefits of sending the quotes via text message/ email. (2)
It helps to build relationships with the client.
Focus on solutions and set appointments.
It helps the customers understand what the agent provides and what they get.
Create urgency and diversify the type of follow-up.
. How to reach the aim and not sound pushy?
Use adequate vocabulary and intonation.
Create a sense of rush and use closing techniques that suit the customer's preferences.
Avoid losing details during the presentation.
Keep the client to the straight line.
What should an agent do before sending PQs to the customer?
Call the customer to see if he is doing well.
Send the PQ to his supervisor to see if they are good.
Add mark up and look at the flight details
Check the flight details
Select a suitable statement informing the client about the fare restrictions.
The ticket doesn't have fare restrictions.
You can do whatever you do with the ticket.
The ticket is non-refundable, non-exchangeable, and
non-reroutable.
The ticket is refundable, exchangeable, and reroutable.
Where could the customers find the promotional price?
In advertising on TV.
On our websites online.
The supervisor can give access to it.
in the email sent by the agent
What are some of the conditions the customer has to follow to get the price?
The customer has to be chosen by the airline as a prize for a repeated number of flights.
It has to be an economy round-trip for 1 adult, travel must be during the low season (February), and baggage fees are not included...
The customer has to choose a multi-city trip with a group travel.
It should be an international flight for 1 adult
What should be mentioned in a post-sale call?
Introduction
Postcard to granny
Confirmation email, itinerary, name and dates, review, referral.
The customer' favorite colors.
5. Choose the best variant when asking for referrals.
Save my phone number and share it with your friends, family and relatives when you need a new flight ticket.
Anyone from our company can help you find a new flight ticket.
When your family or friends need a flight, contact our general line.
If you didn't like booking with us, contact another company.
What does the agent ask the customers in a post-sale call?
What preferences do you have regarding this flight?
Have you checked the names, the departure date, are they correct?
Can you share your contact details with me?
Have you received a present from the airline?
Identify the correct statement:
Airline companies are fully responsible for your visa and passport issues
We as a Travel Agency are not responsible for any denied boarding due to Visa and Passport issues
We as a Travel Agency are responsible for any denied boarding due to Visa and Passport issues
We as a travel agency collect your documents for you!
What fee is applied for Check payment?
3.5% fee of the selling price
2.5% fee of the selling price
no fees
2.2 % fee of the selling price
What is Uplift?
A payment that enables travelers to pay now.
A unique weekly payment solution that enables travelers to book now and pay later.
A unique monthly payment solution that enables travelers to book now and pay later.
A payment that enables to use different credit cards
Identify the importance of the Trust pilot:
Lower the confidence through the entire marketing funnel.
It helps to increase the company's ratings.
Keeps the selling reversed.
Helps to choose the favorite flight.
Identify the correct statement:
Airline companies are fully responsible for your visa and passport issues
We as a Travel Agency are not responsible for any denied boarding due to Visa and Passport issues
We as a Travel Agency are responsible for any denied boarding due to Visa and Passport issues
We as a travel agency collect your documents for you!
Flexible Ticket lets the customer:
Make changes to the booked flight departure date and time without being overcharged by airlines.
Keep the departure date and time of the booked flight.
Make changes to the booked flight departure date and time while being overcharged by airlines.
Change the ticket under another passenger's name.
The most popular Support Bundle Package is:
Standart
Basic
Plus
Premium
Identify the role of the Ticketing Department:
To create the PNR
To issue the ticket in GDS and send the e-ticket to the customer.
To verify the credit card.
To offer alternatives
Who is in charge to take care of Simple Offline Alternative?
All the agents that have the desire to do it.
Original Agent has 30 minutes to reply to the Expert's email, ALT agent
The supervisor
the ALT team
What methods of issuance does the company use?
Credit Card, Check Payment, Cash
Check Payment, Loan, Single Charge
Exchange, Single Charge, Credit Card
Credit Card, Check Payment, Single Charge
