WorksheetsBETEC National business quiz
Total questions: 64
Worksheet time: 57mins
What is an appraisal?
What might happen at an appraisal meeting?
The appraisee will be asked to bring documents.
The appraiser will listen to the appraisee, investigating what they are good at.
The appraisee may be asked to evaluate their performance and their assessment will be compared with that of the manager.
What is the purpose of an appraisal?
To provide feedback and actions in a formal, tracked activity.
To highlight weak areas of the appraisee and monitor progress.
To highlight the appraisee's strengths and monitor progress.
What are the four different types of appraisals?
What is self-assessment?
Explain 360 appraisal.
Explain management by objectives.
Explain the impact performance management has on the business.
Explain one pro and one con for 360 appraisals.
Motivation is..........
Motivation is when an employer motivates the employee
Motivation is the drive and desire to complete a task or to achieve something.
Motivation is when an employee wants to work and has the ability to get on with tasks.
Autocratic leadership is ....
when a manager takes the advice from their sub-ordinates
When a manager makes some of the business decisions.
When a manager makes all the business decisions.
When the manager makes no decisions.
THE MAIN PURPOSE OF CONSTRUCTIVE FEEDBACK
to make people feel good about themselves
to help people learn from their mistakes
to criticize people for their failures
WHEN SOMEONE GIVES A VALUE JUDGMENT ABOUT ANOTHER EMPLOYEE, ....
they give their opinion of the employee's salary
they ask their employee to leave the company
they give you their personal opinion of the employee`s work
The best way to define worker motivation is:
employees working hard due to the fear of losing their jobs
employees work hard when they are under close supervision
employees work hard as they are driven by their desire to do their best for themselves and for business
employees work hard only because they are paid a high salary or wages
Which one of the following statements is NOT correct in regard to the development of motivation theories?
employees work efficiently when they are encouraged by the managers
employees work efficiently when they work for themselves,
employees work efficiently when they work for others
employees work efficiently when they are paid well
Taylor's views on worker motivation suggested that:
workers will work harder when they have clean and hygiene conditions
workers will work harder when they have a job contract
workers will work harder when they are recognised
workers will work harder when they are paid more
One of the best definition of 'piece rate' of pay is:
workers are paid according to the duration of their work
workers are paid according to the quantity of their work
workers are paid according to the quality of their work
workers are paid when they do not make any pieces of output
Which one of the following is in correct order?
Physiological needs, social needs, esteem needs, safety needs and self-actualisation
social needs, safety needs, physiological needs, esteem needs, self-actualisation
physiological needs, safety needs, social needs, esteem needs, self-actualisation
self-actualisation, esteem needs, social needs, safety needs, physiological needs
Choose the statement which is NOT correct in regard to how Maslow's Hierarchy of Needs may be satisfied at work
physiological needs are satisfied by having a fitness centre at workplace
safety needs are satisfied by providing masks and sanitizer
social needs are satisfied working in teams and socialising
esteem needs are satisfied by recognition of the work done well
Which is a limitation of Maslow's theory?
everyone has the same needs as is assumed by the hierarchy
money is a must to satisfy only physiological needs
it is easy to identify to which level a worker is on the hierarchy
self-actualisation is never permanently achieved
The value of the employees' output depends on how well-motivated they are.
TRUE
FALSE
According to Maslow's theory, all workers are motivated in the same way and move up the hierarchy at the same pace.
TRUE
FALSE
Which of the following is a benefit to a business of employing a motivated workforce?
Labour turnover increases
Employee retention decreases
Reduced numbers of job vacancies
Labour productivity decreases
Business Y has provided the following information about four of its employees:-
Which of the following employees is the most productive?
Employee A
Employee B
Employee C
Employee D
Which of the following terms best describes the additional perks given to employees in addition to their wage or salary?
Commission
Fringe benefits
Promotion
Remuneration
Which of the following is a potential benefit to a business of retaining its employees?
A large number of new employees need to be employed by the firm
The business saves on recruitment costs
The business will undertake large amounts of induction training
New skills and experience will be brought into the workplace
Which of the following is the term used to describe the act of giving employees more challenging and interesting jobs as part of their role?
Job enrichment
Autonomy
Job rotation
Fringe benefits
Which of the following terms describes an additional one off payment received by an employee over and above their regular wage or salary?
Commission
Bonus
Fringe benefits
Remuneration
An authoritative leader exhibits the following characteristics:
Controlling, intimidating, regimented
Controlling, intimidating, orderly
Controlling, regimented, stable
Controlling, knowledgeable, regimented
An authoritative leadership style is effective when:
there isn't a need to monitor the team closely.
there is room for error.
the team has little experience.
the project needs input from all members.
A charismatic leader is:
one who focuses on the team and getting the job done.
one who does not place much emphasis on their leadership.
one who is other centred and generous with their time.
one who inspires and motivates.
Attributes of a Charismatic leader are:
generosity, communication, and creativity
confidence, communication and creativity
Confidence, communication and commitment
Confidence, inspirational speaker, and creativity
Transactional leadership creates:
creativity.
efficiency.
job satisfaction.
flexibility.
Laissez-faire management:
provides a lot of direction to employees on what their roles are.
makes staff responsible for their own work.
can lead to great productivity in the workplace.
delegates decisions to employees and does not provide feedback.
What is an advantage of laissez-faire style of leadership?
It leaves room for decision making to more innovative
Roles of responsibility are clearer
It makes employees feel more supported
What is the difference between a manager and a leader?
Managers inspire people and leaders delegate tasks to their employees
Leaders have people follow them while managers have employees who work for them
They are both similar
What are the advantages of autocratic leadership?
It is an innovative style of leadership
Decisions are made quickly and by the most experienced members of staff
Employees ideas and creativity are not usually considered
What are the disadvantages of laissez-faire leadership?
Employees creativity isn't usually considered and employees could become demotivated
Employees are scared of management and are not allowed to make decisions
It is unclear who takes responsibility and can lead to poor performance if inexperienced staff aren't supported
What are the advantages of democratic leadership?
Employees are highly motivated and accepting of change
Employees are lazy and scared of change
Decisions are made quickly and efficiently
A laissez-faire leadership style ensures that tasks are completed on time and deadlines are always met
True
False
Decision making can be very slow when it comes to Democratic leadership
True
False
Leadership is NOT which of the following:
the ability to influence others
the ability to inspire and motivate others to be productive
people-oriented
the aim of getting everyone in a group to work toward a common goal
just like management
Which leadership style would be appropriate?
__________ is the process of forecasting an organisations future demand for, and supply of, the right type of people in the right number.
Human Resource Planning
Recruitments
Human Resource Management
Human Capital Management
Which of the following factors state the importance of the Human Resource Planning?
Creating highly talented personnel
International strategies
Resistance to change and move
All of the above
A worker who works for the whole working day and week, all year except for holidays is know as:
full-time working
part-time working
shift pattern working
zero hours contract
These workers do not know how many hours they will work, it depends on what the employer offers, they are on:
zero hours contract
full time contract
shift work
Which one is NOT a disadvantage of Herzberg theory?
Motivators work when hygiene factors are satisfied
Workers motivated to work harder by motivators
Some employees may become stressed due to job enrichment
Does not apply to many jobs
What is the top level on Maslow's Hierarchy?
Physical needs
Safety needs
Self actualisation
Self-esteem
Which theorist believed that people are inherently lazy and are only motivated by money?
Mayo human relations theory
Taylor's scientific management
Herzberg's two factor theory
Maslow's hierarchy of needs
If safety needs are not met one cannot move to ___________________
basic physiological needs
Social (love and belonging)
esteem
self actualization
Mayo concluded: Employees respond to changes in the working environment, A sense of recognition and consultation is important to employees and The workplace is a social system. Employees like to work in groups.
False
True
The demand for labour in this industry has declined from Q2 to Q1. This could be because: (one correct answer)
The price of capital has declined.
The demand for the product that labour produced has declined.
The wage rate increased.
Labour productivity has increased.
When your organization facing surplus of human resources, you should do the following
(answer can be more than one)
encourage overtime
limit recruitment
reduce working hours
downsizing
recruit part timers
Among alternative to recruitment are _________________
(answer can be more than one)
external recruitment sources
outsourcing
employ part time and temporary of employees
employee leasing
