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WorksheetsUnit 10 Quiz
Total questions: 30
Worksheet time: 15mins
Receipt, checklist, invoice, service report is known as? (KLO 1.1)
Job done
Procedure
Manual
Records
What is Management System? (KLO 1.1)
Structure and background
Software and hardware
Accounting and finance
Framework of integrated parts
Management System used PDCA cycle, performing "audit" is part of the______? (KLO 1.1)
Plan
Do
Check
Act
"Company to certified ISO:9001 by Dec 2017."
The above statement mean? (KLO 1.2)
Vision statement
Policy statement
Mission Statement
Objective and target
"I Only stay in 5 star hotel"
These statement refer to? (KLO 2.1)
Standard
Protocol
Proposal
Achievement
Why it is important to have Management System certification? (KLO 2.3)
Cost Saving
Sustainability
Competitive
Standardization
With whom does the final responsibility for the rectification of findings lie with? (KLO 2.1)
Accountable Manager
Manager Quality and Compliance
The Auditor
The Auditee
The Management System is defined as the ________ of the collective best knowledge and experience that ensures each job can and will be performed successfully. (KLO 1.1)
management
documentation
use
documentation and use
The transfer of knowledge from older, experienced workers to younger employees. (KLO 2.2)
Competitive Advantage
Knowledge Transfer
Needs Assessment
Environmental Scan
The source of the information or material that is being communicated. (KLO 3.2)
Information Source
Information Needs Assessment
Knowledge Management
Trade Secrets
A local or restricted communications network, especially a private network created using the World Wide Web software. (KLO 3.1)
Internet
Intranet
Internet Explorer
Which method is not common to be used for knwoledge transfer and retention? (KLO 3.1)
rehiring retirees
after-action reviews or lessons learned
downsizing the workforce of an enterprise
communities of practice and interest
What does HR stand for? (KLO 3.1)
Honored Representitave
Human Resources
Help Responder
Horrible Rats
What does CEO stand for? (KLO 3.1)
Chief Economic Officer
Chief Economic Operator
Chief Executive Officer
Challenging Elephant Obesity
Leaders in business are not always the _______________________. (KLO 2.3)
customer
employee
manager
none of these
______________ a collection of hardware, software, data, people, and procedures that work together to produce quality information. (KLO 1.3)
Information Technology
Information System
Network
Database
We can use___________________ to keep track of student statistics. (KLO 1.2)
Office System
Payroll System
Student Information System
Learning Management System
Effectiveness of the information management strategies is evaluated by: (KLO 1.1)
Cost of setting up the information management strategy
Labour requirements for the system
Integrity and security of data
Speed of the strategy
The process of checking data exists and falls within reasonable data types and range is known as: (KLO 1.2)
Input
Validation
Processing
Output
Information systems are often created to support the organisational goals. When planning the system, the
systems analyst will identify a: (KLO 1.2)
system objective
system aim
system goal
system model
Efficiency of information strategy is measured by (KLO 1.1)
Ease of retrieval of information
Currency of files
Cost of operating the strategy and speed of the strategy
Security of data
Information is: (KLO 1.1)
the same as data
manipulated and refined data
meaningful and useful
comprehensible
A business owner wants to evaluate the effectiveness of the daily backup procedures followed by the managers in 4 branches. An appropriate criterion to measure this is the (KLO 3.2)
ease of backing up files
operational cost of backing up files
currency of the files after a backup
time taken to carry out the procedures
What is NOT a tool of Information Management (KLO 3.2)
Information Audit
Information Mapping
Communication Audit
Manual Audit
Who Creates Data? (KLO 1.3)
Business
Information
Internet
Computers
________________ is important to an organization because it allows for increased knowledge, decreased inefficiency, and better creation and implementation of action plans to address areas of opportunity.(KLO 1.1)
Managing Information
Managing Data
Managing Resources
Taking Action
What is the ultimate goal of the Management System? (KLO 1.2)
To help the management run the organization
Lesser work for people
Eliminate unplanned event
Employees have good knowledge about the organization
The Management System is defined as the ________ of the collective best knowledge and experience that ensures each job can and will be performed successfully. (KLO 2.1)
management
documentation
use
documentation and use
The 3 main components of the Management System are: (KLO 3.1)
People, document, assurance
Right people, right knowledge, right time
Section, element and sub section
Management, employees and contractors
An overall measure of the quantity and quality of work performance with resource utilization taken into account (KLO 1.2)
Performance
Quality
Productivity
Effectivity
