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EOPA Standard 2

Total questions: 25

Worksheet time: 22mins

Name
Class
Date
1.

The main purpose of an effective performance evaluation is to?

a)

Help workers to determine when they should ask for a salary raise.

b)

Help companies determine who to fire when times get hard.

c)

Help companies to determine what other jobs workers might be good at.

d)

Help workers develop their strengths and work on their weaknesses.

2.

A mission statement describes an organization's

a)

job postings

b)

absentee policy

c)

building plans

d)

purpose or goals

3.

The best way to motivate workers to do a good job is

a)

providing positive feedback to reinforce what they do correctly

b)

making them compete against each other to encourage a spirit of achievement

c)

providing negative feedback to discourage them from what they do incorrectly

d)

acknowledging only group achievements rather than individual ones to reinforce the team attitude

4.

The term for research to determine factors, conditions, and characteristics of a market is

a)

prototyping

b)

goal setting

c)

market analysis

d)

brainstorming

5.

The main purpose of an effective performance evaluation is to help companies or workers?

a)

Workers

b)

Companies

6.

True or False? A mission statement describes an organization's purpose or goals.

a)

Ture

b)

True

c)

False

d)

Flase

7.

Fill in the blank.

The ___ way to motivate workers to do a good job is by providing positive feedback.

a)

worst

b)

only

c)

best

8.

Market analysis

a)

is the term for research to determine the factors of a market

b)

is the term for research to determine the conditions of a market

c)

is the term for research to determine the characteristics of a market

d)

All of the above

9.

What are the 4 Management Functions?

a)

Painting, Organizing, Directing, and Controlling

b)

Planning, Organizing, Directing, and Controlling

c)

Planning, Organizing, Directing, and Composing

d)

Planning, Organizing, Depositing, and Controlling

10.

Which of the following is NOT a Motivating Factor?

a)

Achievement

b)

Belittling

c)

Recognition

d)

Advancing

11.

True or False: The BEST way to motivate workers to do a good job is providing positive feedback to reinforce what they do correctly.

a)

True

b)

False

12.

What is the process of judging how well an employee has performed the duties and responsibilities associated with a job?

a)

Planning

b)

Constructive Criticism

c)

Performance Evaluation

d)

Controlling

13.

Describes an organization’s purpose or goal.

a)

Mission Statement

b)

Strategic Plan

c)

Tactical Plan

d)

Operational Plans

14.

The term for research to determine factors, conditions, and characteristics of a market.

a)

Growth

b)

Recognition

c)

Achievement

d)

Market Analysis

15.

Long-range objectives based on long-term goals

a)

Mediocre Plans

b)

Operational Plans

c)

Strategic Plans

d)

Tactical Plans

16.

Organizing

a)

the grouping of resources in combinations that will help you reach your objectives.

b)

the act of setting goals, developing strategies, and outlining tasks and timeliness to meet those goals.

c)

the process of guiding and supervising employees, often one-on-one, while they work.

d)

the process of comparing your expected results (your objectives) with actual performance.

17.

Which of the following is direct constructive criticism

a)

Guiding your employees after work, or with another person

b)

Guiding your employees while working, or one on one

c)

None of the above

18.

Which of the following is not a direct motivation strategy?

a)

Approach the situation constructively – using the right words that you have prepared.

b)

Prepare yourself – checking facts and positions, dealing with feelings.

c)

Provide (employees) with a motive for doing something well or trying their best.

19.

How do you not motivate your employees

a)

Share positive feedback

b)

Provide negative feedback

c)

Be a manager. respectful, honest, and supportive

20.

How do you not evaluate employees?

a)

Set Performance Standards.

b)

Set Specific Goals. ...

c)

Take Notes throughout the Year

d)

Neglect

21.

What trait should a manager not have?

a)

respectful

b)

honest

c)

supportive

d)

dishonest

22.

True or false. Providing employees with a motive for doing something well or trying their best will motivate them.

a)

true

b)

ture

c)

flase

d)

false

23.

How do you facilitate change and implement improve processes to optimize organizational effectiveness (e.g., what must happen in an organization in order for a change to be effective)?

a)

Tactical planning takes a company's strategic plan and sets forth specific short-term actions and plans, usually by company department or function. The tactical planning horizon is shorter than the strategic plan horizon. Set specific short-term goals by department through the tactical planning process so your small business can achieve the long-term objectives of your strategic plan.

b)

Create a Change Baseline. Your own assumptions about what motivates people will determine the success or failure of your change program.

24.

What is a strategic plan? How do you use strategic plans to manage growth, meet goals and organizational needs?

a)

Tactical planning takes a company's strategic plan and sets forth specific short-term actions and plans, usually by company department or function. The tactical planning horizon is shorter than the strategic plan horizon. Set specific short-term goals by department through the tactical planning process so your small business can achieve the long-term objectives of your strategic plan.

b)

Create a Change Baseline. Your own assumptions about what motivates people will determine the success or failure of your change program.

c)

An organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy. Matching the strengths of your business to available opportunities

25.

What is an evaluation?

a)

Set Performance Standards

b)

Guiding your employees while working, or one on one

c)

· Be a respectful, honest, and supportive manager.

d)

A process that critically examines a program. It involves collecting and analyzing information about a program's activities, characteristics, and outcomes.