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WorksheetsG170-U23- Quiz3
Total questions: 42
Worksheet time: 21mins
_________is a process that involves seeking the opinions of those involved in the work process.
budgetary targets
Feedback
customer effort
Scheduling
Feedback on your performance can come from many sources such as:
Feedback from clients
Feedback from supervisors
Feedback from colleagues
All of the above
Your innovative idea will be evaluated from following perspective:
The Customer: will they like it?
The Business Model: will it be profitable for us?
The Risk: what if it’s a failure? What if it’s a huge success?
All of the above.
Feedback must:
focus on behavior rather than the person.
focus on people, not behaviors
focus on appearance.
All of the above
Creativity occurs when an organization
Encourages exploration
Discourages exploration
Stop exploration
None of the above
To get ideas generated and change encouraged, successful organizations need to look at:
Developing an acceptance of change
Encouraging new ideas.
Accepting failure as a way to success
All of the above.
Some of the major forces for change within an organisation:
Technology
Environment
Customer needs
All of the above
Feedback should:
improve your performance
bring up new ideas
discuss alternative options
All of the above
Based on the feedback, you should select those ideas you feel will
A. Enhance your performance.
B. Improve your performance.
Lower your performance.
A&B.
Innovative ideas should be subjected to evaluation against information gathered from
interviews and personal opinions
documentation
Observation or meetings.
all of the above
Routine changes should be made in __________with others in your workplace.
A. consultation
B. discussion
argument
A&B
During the implementation process you ensure that you articulate any ______ you can see occurring to management, and come up with ______to the problems.
issues, solutions
solutions, issues
needs, solutions
None of the above
Ideas and suggestions for improvements should be given to ______for their consideration.
public
management
community
All of the above
To eliminate the problems that can occur in change processes, you need to consider:
all your staff are happy with the change
your staff need to be involved in any decisions being made
make staff aware of timelines.
All of the above
To eliminate the problems that can occur in change processes, you need to consider:
Always be honest about the changes you are making.
Communicate with your staff
Reward your staff who are willing to take on change
All of the above
No matter how much thought has gone into the change effort, there will be ____________ forces that will have a deep impact on the success of the change effort.
unforeseen
uncontrollable
powerful
all of the above
Any time there is a need to ____________, to meet a ________– there is a need to be innovative.
Change, challenge
Opportunity, challenge
Challenge , change
None of the above
Creativity is the generation of a ________idea. Innovation is the ________ of that idea into a better product, service or method of production.
New, translation
Old , translation
None of the above
New, tool
Innovation means taking a risk while things are
Under control
Not under control
A&B
None of the above
To get ideas generated and change encouraged, successful organizations need to look at its environment including:
Developing an acceptance of change
Encouraging new ideas
Accepting failure as a way to success
All of the above.
There are a number of major issues that can occur in change processes:
No support for changes being made
Needed skills were not present
Factors outside the organizations control
All of the above
Some useful suggestions about giving effective feedback:
Clarity – Be clear about what you want to say.
Be specific – Avoid general comments.
Focus on behavior rather than the person.
All of the above
Some of the reasons people are reluctant to change such as
Uncertainty about the causes and effects of change
Unwillingness to give up existing benefits
Lack of trust and understanding
All of the above.
Who to ask for feedback about your innovative idea?
A. People in your organization who will give you honest feedback.
B. People whose opinion you value.
People whose opinion you DO NOT value
A&B
When you are working on making changes, there are issues that can occur. To deal with these issues, here are some
Make sure your staff are happy with the change
Staff need to be involved in any decisions being made
Encourage team members to work together
All of the above
Innovation is
Is the process of thinking about the activities required to achieve a goal
is the translation of a new idea into a better product, service or method of production.
None
Discussion aimed to reach an agreement
The major forces for change within an organization are
technology
customer needs.
competition
All of the above.
Creativity is
is the generation of a new idea
is the translation of that idea into a better product, service or method of production.
A&B
None of the above.
If you want to be innovative, you need to look to your own role first. You could consider examining:
Current organizational practice in relation to new ideas.
Knowledge of ways to suggest new ideas
Who needs to be involved in the process.
All of the above.
The ______and ______need to be realistic and relevant to the organization
Innovation, creativity.
innovation, change
creativity, change
innovation, idea
There are some ideas to encourage creativity in your organization:
Changes in the physical work environment
Different ways of communicating within the team
Introduction of new technology
All of the above.
Types of innovation:
Product
Service
Brand
All of the above
Change not only needs to be _______ but it must also be _______ in order to achieve the goals required
realistic, timely
realistic, relevant to the organization
unrealistic, timely
A&B
People who could provide input into ideas for improvements
A. People who challenge and test ideas
B. Supervisors and managers.
A&B
People who could not promote ideas to others.
The brainstorming process is useful because it:
A. is quick
B. encourages team members to work together
C. A&B
D. does not allow for creative thinking.
Ranking ideas are part of:
Brainstorming Techniques
Storyboarding
Nominal Group Technique
All of the above
_________ is a technique which could be done on an individual or a group basis to find solutions to business problems
Brainstorming Technique
Storyboarding
Nominal Group Technique
All of the above
Which of the following statement is correct:
Some people may lose their jobs because of the innovative solution that will be implemented.
Some changes/innovation will reduce the number of staff in a department.
Some innovation can cost a lot at the beginning
All of the above
There are a number of major issues that can occur in change processes:
Problems that were not anticipated
Needed skills were not present
Factors outside the organizations control
All of the above
Generating, recording, and ranking ideas are part of:
Nominal Group Techniques.
Brainstorming Techniques.
. Storyboarding Techniques.
None of the above.
When you are working on making changes, there are issues that can occur. To deal with these issues, here are some SOLUTIONS:
Make sure your staff are happy with the change
Staff need to be involved in any decisions being made
Encourage team members to work together
All of the above
You use cards and paper to create diagrams of the issues at hand, and place these around the room to get an idea of the issue under consideration.
Brainstorming Techniques
Storyboarding
Nominal Group Technique
All of the above
