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closing sales

Total questions: 14

Worksheet time: 14mins

Name
Class
Date
1.

what is a direct close

a)

asking the customer if theyre ready to buy

b)

taking the customer to checkout

c)

telling the customer the product is worth it

d)

when the product is out of stock

2.

what is a choice close

a)

telling the customer your favorite product

b)

narrowing the options down for the customer

c)

making the customer choose the product very quickly

d)

only responding to the customer when theyve made a decision

3.

what is an assumption close

a)

suggesting how the product will benefit the customers life

b)

assuming the customer is uninterested

c)

using closing statements as selling points

4.

what is a standing-room-only close ?

a)

customer shows no interest in product

b)

one of a kind item

c)

product is broken and useless

d)

sale requires minimal cost or effort

5.

suggesting ownership close uses words like...

a)

if

b)

when

c)

maybe

d)

will

6.

whats a contingent close

a)

when the customer isnt sure about the purchase

b)

asking the customer if theyre ready to pay

c)

proving the products worth

d)

asking the customer why they need the product

7.

a narrative close is...

a)

giving talking points

b)

telling the customer how the product has helped others just like them

c)

telling a story while you demonstrate the product

d)

persuading the customer with a fairy tale

8.

related products are a...

a)

additional items that come with the product

b)

suggesting a product for a cheaper price

c)

switching the product for another

9.

what relates most to bonus closes...

a)

the buyer is interested in a sale

b)

giving the customer a new product to try

c)

an item that comes as a free gift

10.

what is a silence close...

a)

not allowing the customer to speak

b)

cease speaking while the customer is making a decision

c)

not communicating with the customer

d)

ignoring the customer

11.

what is NOT a minor points/stimulus close...

a)

when the customer complains about the product

b)

giving minor details as to how the product will benefit them

c)

using minor details to sell the product

12.

what is a summary close...

a)

selling a product using a story line

b)

wrapping up the product in a concluding statement

c)

narrating while presenting the product

13.

what does it mean to close on objection...

a)

refusing to selling the product to a rude customer

b)

giving up on a sale after the customer objects

c)

when a customer is returning an object

d)

using the customers objection as a selling point

14.

what chart/graph can be used when contrasting advantages and disadvantages when close...

a)

pie chart

b)

compare and contrast chart

c)

bar graph

d)

line graph