WorksheetsKnowledge Test
Total questions: 15
Worksheet time: 18mins
Which is the team we assign Remedy tickets to?
NC Support
NC Support Billing
Purefibre Facilities
All of the above
What is the cost of a call within Canada with Pay per minute plan?
$0.05 Per minute
$0.07 Per minute
$0.10 Per minute
$0.03 Per minute
Do we need to advise the customer of partial charges when processing a new provide?
True
False
What is the cost of the Unlimited US and Canada LD plan?
$6.00
$15.00
$8.00
$10.00
Is the fibre available at 310 3100 22 STREET RED DEER AB?
True
False
Do we have an offer for Regular Home Phone for $18?
True
False
Can we offer Soft shoppers to a customer that has Ambassador discounts?
Yes
No
How many TV boxes are included for free with the service agreement?
1
3
2
6
What is the regular price of Internet 300?
$120
$100
$110
$99
How many number can we block with the free Call Control feature?
8
100
25
10
Is the FSA ready at this location 2451 6 AVENUE WAINWRIGHT AB?
Yes
No
What is the cost for additional usage 0-50GB?
$15.00
$20.00
$5.00
$3.00
If a customer called in to cancel a new provide installation do we transfer to Loyalty?
Yes
No
What is the monthly rental cost of a 4K STB?
$5.00
$15.00
$20.00
$10.00
Does the Pik TV service include the TV box?
Yes
No
