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WorksheetsBusiness Policy & Procedures
Total questions: 12
Worksheet time: 6mins
A policy is?
A kind of policing service
A guideline explaining how employees are suppose to act
The same thing as a procedure
Something that should rarely ever be thought about
A procedure is?
An answer to a problem
The same thing as a policy
A set of steps taken to perform a task
A funny joke
Is a student code of conduct a policy or a procedure?
Policy
Procedure
When should employees be made aware of the policies of an organization?
When they are employed, via induction
When they are fired
Whenever anything changes in a policy
Only when it effects them particularly
How many policy makers does it take to screw in a light bulb?
1, because all policy makers are bright like that
3, one to screw it in, and 2 to screw it up
How dare you talk about policy makers like that
Which of the following are examples of procedures?
A list of log on, and log off steps
A multiple choice survey
The operations rules (SOP's) of an organization
A choose your own adventure story
How should you answer the phone on a help desk?
As quickly as possible
By saying Yeah, yeah I hear ya
By smiling whilst you introduce yourself
By using a standardized greeting
When dealing with a frustrated client you should?
Meet their aggression with aggression
Use a calm voice, and good manner
De-escalate where necessary
Ask closed questions
Social media policies (remember these!), Dress codes and Internet policies are common to most businesses.
True
False
A document detailing who is in charge of hiring for a company, what positions are needed, when to hire new employees, where those jobs will be and how much salary is offered is an example of a ______.
Policy
Procedure
Protocol
Company guidelines benefit businesses, employees and customers in which way?
Keeps employees & customers safe
Efficient processes that save time
Productive work environments
Disregards Laws and regulations
Which is the best option for adhering to company guidelines?
Breeze through training materials
Evaluate your choices and actions
Don't ask questions
ignore coworkers lack of accountability
