WorksheetsChapter 3
Total questions: 103
Worksheet time: 5hrs 9mins
Employers in the global marketplace look for which one of the following?
a college degree in multicultural awareness
critical thinking skills
multi-lingual skills
respect for differences
The advantages of operating globally include ________.
higher profits
higher employee satisfaction
higher stock trading prices
lower employee turnover
American business students may be at a disadvantage because ________.
competition from foreign-born students makes it more difficult to be accepted at the better universities
scholarships are being awarded to undocumented students
many colleges and universities no longer require courses in foreign language
tuition costs have risen beyond the reach of most high school graduates
Only speaking one language is one sign that a nation suffers from ________.
parochialism
ethnocentrism
polycentrism
geocentrism
Parochialism is a tendency to ________.
think highly of the foreign country in which the organization is doing business
focus on best approaches and people from around the globe
view the world solely through one's own eyes and perspectives
let employees in the host country figure out how best to do things
Bill Sanderson, a manager in a manufacturing firm in New York has a tendency to view the world only through his U.S.-based perspective. What can be deduced about his attitude?
He has an elitist attitude.
He has a polycentric attitude.
He has a parochialistic attitude.
He has a geocentric attitude.
An ethnocentric attitude ________.
prompts managers to have a global view and look for the best approaches and people regardless of origin
is the belief that the home country has the best work approaches and practices
is the view that employees in the host country know the best work approaches and practices
gives a manager a much broader understanding of what it takes to manage in a global environment
A(n) ________ attitude is characterized by parochialism.
geocentric
acculturated
multilinguistic
ethnocentric
While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and relates well only to people from her home country.
regiocentric
polycentric
ethnocentric
geocentric
An ethnocentric attitude stems from ________.
nationalism
parochialism
polycentrism
geocentrism
Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude.
parochialistic
polycentric
ethnocentric
geocentric
A manager who wishes to be successful in international business should avoid a(n) ________ attitude.
multicultural
multiracial
ethnocentric
geocentric
Managers with a(n) ________ attitude view every foreign operation as different and hard to understand.
geocentric
polycentric
ethnocentric
regiocentric
A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations.
ethnocentric
polycentric
geocentric
regiocentric
Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude.
ethnocentric
geocentric
polycentric
multicentric
In today's global environment, managers must have a(n) ________ attitude to be successful.
ethnocentric
parochial
polycentric
geocentric
Americans tend to suffer from parochialism.
True
False
Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology.
True
False
Managers with a polycentric attitude tend to view every foreign operation as different and hard to understand.
True
False
The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.
True
False
The ________ was formed by twelve member countries with the primary motivation of reasserting the region's economic position against the United States and Japan.
African Union
European Union
Central America Free Trade Agreement
Association of South-East Asian Nations
The single European Union currency is called the _______
deutchmark
krona
pound
euro
The World Trade Organization was formed in the year ________.
1995
1967
1971
1983
Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from a company ________.
within the European Union because there would be no barriers to trade
in the United States because we have the same quality as any European company
in Switzerland because the Swiss are known for their fine detail work
in Asia because labor is cheaper there
The World Trade Organization evolved from which of the following?
Mercosur
General Agreement on Tariffs and Trade
Truman Doctrine
Marshall Plan
The North American Free Trade Agreement includes ________.
Mexico, Canada, and the United States
Canada, Mexico, the United States, and Costa Rica
the United States, Canada, Mexico, and Honduras
Canada, Mexico, Panama, and the United States
The World Trade Organization ________
advises developing countries on issues of trade barriers
promotes long-term economic development and poverty reduction
exists to help countries conduct trade through a system of rules
facilitates trade among third-world countries and developed nations
One advantage of NAFTA has been ________.
less illegal immigration into the U.S.
lower unemployment in the U.S.
a higher standard of living in Mexico
ower costs for consumers in the United States
The United States belongs to a trade alliance known as CAFTA, which stands for ________.
Canadian American Free Trade Alliance
Columbian Argentine Free Trade Alliance
China Australia Free Trade Agreement
Central America Free Trade Agreement
The Association of Southeast Asian Nations is a trading alliance of ________.
eight Southeast Asian nations and Japan
eight Southeast Asian nations
ten Southeast Asian nations
ten Southeast Asian nations and China
The purpose of the OECD is ________.
to settle disputes arising from trade between developed and third-world countries
to help member countries achieve sustainable economic growth
to raise the standard of living in South American countries
to control interest rates and inflation in member countries
Critics of the WTO claim that ________.
global trade destroys jobs and the natural environment
it favors third-world countries over developed countries
shifting jobs to developing countries harms the economies of member nations
has too little power to be effective
The International Monetary Fund is an organization that ________.
rules on disputes over tariffs and subsidies
helps countries conduct trade through a system of rules
provides technical advice to developing countries
promotes international monetary cooperation
The ________ is a group of five closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world.
International Chamber of Commerce
World Bank Group
Organization for Economic Cooperation and Development
World Economic Forum
The OECD was formed to ________.
settle disputes arising from trade between developed and third-world countries
help member countries achieve sustainable economic growth
raise the standard of living in South American countries
control interest rates and inflation in member countries
Cypress Exports would like to establish retail outlets in Mongrovia, a quasi-democratic African country with a growing middle class. But the national and local officials all want "gratuities" to process the applications for permits. Cypress Exports should appeal to ________.
the World Trade Organization
the International Monetary Fund
the African Union
the Organization for Economic Cooperation and Development
One case currently before the WTO involves ________.
the hyperinflation experienced by some small African nations that limits their ability to trade with developed countries
copyright infringement-the use of intellectual materials created in the United States by mass producers in Asia without payment of royalties to the creators
China's export limits of rare earth metals that are necessary for the production of high-tech devices
the sale of pirated software by terrorist organizations
Solidarity in the European Union is being undermined by protectionist pressures in some member countries.
True
False
Mercosur is a trading group made up of ten South American countries.
True
False
When the original members formed the European Union in 1992, the primary motivation was to reassert the region's economic position against the United States and Japan.
True
False
The United States, Canada, Mexico, and Honduras are parties to the North American Free Trade Association.
True
False
According to the text, which of the following is a typical definition of a multinational corporation?
It is a company that maintains operations in multiple countries.
It is a company that maintains franchises in multiple countries.
It is a company that has multiple home bases and manufacturing plants.
It is a company that pays corporate taxes in at least two countries.
Which one of the following would be considered a multinational corporation?
Westernet buys electricity from Canada and provides it to customers in Washington State.
Sherri's Shipping transports manufactured goods between the U.S. and Asia, maintaining offices in both countries.
Willy's Websites maintains Internet sites for clients the world over from his offices in New Jersey.
Betty's Bonnets makes women's hats in Jamaica and sells them to retailers in seven Caribbean countries.
The ________ decentralizes its management and other decisions to the local country.
multidomestic corporation
global company
transnational organization
borderless organization
Which of the following is a feature of a multidomestic corporation?
all decisions are made in the home country
reflects an ethnocentric attitude
eliminates artificial geographic borders
has a decentralized management
Multidomestic corporations reflect the ________.
ethnocentric attitude
polycentric attitude
geocentric attitude
xenophobic attitude
Which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics?
borderless organization
global company
multidomestic corporation
transnational organization
Multidomestic corporations ________.
maintain operations in multiple countries, but do not allow managers in each country to make their own decisions
reflect ethnocentric attitudes
decentralize management and other decisions to the local country
attempt to replicate their domestic successes by managing foreign operations from the home country
Which one of the following represents the basic difference between multidomestic corporations and global companies?
Multidomestic corporations typically do business with more countries than global companies.
Multidomestic corporations are run by global companies but must be owned by a local, national company.
Multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country.
Multidomestic corporations reflect an ethnocentric attitude, while global companies reflect a polycentric attitude.
As the international operations of their firm continues to grow, Theodore and James have realized that decentralized management using foreign nationals to run operations in the host countries works best. Their firm has developed into a ________ organization
transnational
multidomestic
borderless
global
A corporation drops its organizational structure based on countries and reorganizes into industry groups. This is an example of the company becoming a(n) ________.
ethnocentric company
polycentric organization
borderless organization
global company
Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes. Marco most likely works for a ________.
global company
multidomestic corporation
polycentric company
transnational company
A global company reflects the ________.
pancentric attitude
ethnocentric attitude
geocentric attitude
polycentric attitude
Granval manages a production facility in Aughmenistan for a multinational company headquartered in Paris. His Paris bosses emphasize the importance of operating his plant efficiently so as to conserve scarce resources. It is likely Granval's employer is
polycentric company
global company
transnational company
multidomestic corporation
Melanie would like to become a part of the global retail community. Which of the following options should Melanie consider as her first step?
She should engage in global sourcing.
She should engage in licensing.
She should engage in franchising.
She should develop strategic alliances with foreign companies.
If Shana's company decides to open another company in France but centralizes its management in the United States, it would be considered a ________.
transnational corporation
global company
borderless organization
multidomestic corporation
Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use the rights to their software, brand name, and software specifications in return for a lump sum payment. The firm is a service organization that plans to use the software to assist its customers. Their agreement is a(n) ________.
export agreement
licensing agreement
franchise agreement
import agreement
If Marla's company changed its organizational structure from one based on country to one based on industry groups, it would best be considered a ________.
borderless organization
foreign subsidiary
global company
multidomestic corporation
Transnational organizations are also known as ________.
ethnocentric organizations
polycentric organizations
borderless organizations
multidomestic organizations
Which one of the following types of global organizations reflects the geocentric attitude?
multidomestic corporation
transnational organization
global company
regional organization
Melanie had been buying raw materials locally but she is being underpriced by her competitors. She thinks there might be lower-cost materials elsewhere. What advice would you give Melanie?
She should engage in global sourcing.
She should engage in licensing.
She should engage in franchising.
She should develop strategic alliances with foreign companies
Nathan uses ethnic craftsmen to make high quality oak furniture. If he decides to offer his furniture for sale in other countries, he will be engaging in ________.
importing
exporting
licensing
franchising
Natalya operates a retail store in Romania. She buys consumer electronics from vendors in China and Japan to sell in her store. Natalya is engaging in ________,
global sourcing
licensing
importing
franchising
Harley Davidson makes motorcycles but in its retail stores it also sells clothing, motorcycle accessories, jewelry, and many related products carrying the Harley trademarks made by other companies. Harley Davidson is engaging in ________.
global sourcing
exporting
franchising
licensing
Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use their software, brand name, and business methods in return for a lump sum payment and a percentage of sales. The European firm is a service organization that plans to use the software to serve its customers. Their agreement is a(n) ________.
export agreement
licensing agreement
franchise agreement
import agreement
Adam has been hired by an organization that has a partnership with a foreign company. Both the partners share resources and knowledge while developing new products. Adam's organization has formed a ________.
licensing company
ranchising company
strategic alliance
foreign subsidiary
In 1984 Toyota and General Motors formed a company called NUMMI to build cars carrying both the General Motors and Toyota brands. NUMMI is an example of a(n) ________.
equity strategic alliance
joint venture
global venture
nonequity strategic alliance
Joint ventures are a type of ________.
licensee
franchise
foreign subsidiary
strategic alliance
A domestic firm and a foreign firm sharing the cost of developing new products or building production facilities in a foreign country constitute a ________.
franchising agreement
strategic alliance
foreign subsidiary
joint venture
Melamark LLC has customers on four continents. It would like to increase its global presence as a supplier to its global customers. The most expensive option would be to ________.
form a strategic alliance with an existing company in another country
directly invest in a production facility in another country
export from a single production plant
license producers in several countries
Melamark's advisor on global affairs is concerned that ________ carries too much risk
a strategic alliance
franchising
setting up a foreign subsidiary
a joint venture
Part of Jose's company's business plan involves setting up a foreign subsidiary. This arrangement involves ________.
making products domestically and selling them abroad
Jose's company giving the foreign subsidiary the right to use its brand name
directly investing in a foreign country
minimum global investment
A transnational organization reflects an ethnocentric attitude.
True
False
Managers who want to get into a global market with minimal investment start with global sourcing.
True
False
The process of exporting involves acquiring products made abroad and selling them domestically.
True
False
Licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name, technology, or product specifications in return for a lump sum payment or a fee usually based on sales.
True
False
Licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations.
True
False
A strategic alliance is a partnership between an organization and a foreign company partner in which both share resources and knowledge in developing new products or building production facilities.
True
False
Unlike the United States, the change from one regime to another in foreign countries can be less than peaceful. Differences in the ________ environment can lead to uncertainty and risk for global managers.
economic
cultural
political/legal
demographic
The Corrupt Foreign Practices Act forbids U.S. citizens to offer bribes to officials in other countries, but some of those officials depend on bribes to supplement their meager incomes. This particular dilemma is part of the ________ environment.
demographic
political/legal
economic
cultural
If the rate of inflation in Tomturkistan increased suddenly, what effect would that have on the exchange rate of Tomturkistan currency for U.S. dollars?
More U.S. dollars would be needed to purchase the same quantity of Tomturkistan goods as before inflation.
One U.S. dollar would purchase more Tomturkistan currency.
Tomturkistan currency would purchase more U.S. goods than before.
There would be no change; inflation is a domestic problem only.
A ________ economy is one in which resources are primarily owned and controlled by the private sector.
free market
planned
command
democratic
In Malbadia, a central committee formed by the political powers decides what products and how many of each will be produced. This situation is typical of a ________.
free market economy
foreign economy
free enterprise economy
planned economy
For American company Leather Exporters, first quarter sales in Italy were higher compared to the preceding year but profits were down. What could account for this difference?
a difference in the currency exchange rate
a change in the national leadership in Italy
a cultural change in Italian society
a reduction in trade barriers with Italy
Coca-Moka, an American beverage company, sells its soft drinks in Thirstania. After earning large profits, Coca-Moka discovered it could not export those profits back to its American banks because of the ________ in Thirstania.
tax policies
exchange rate
inflation rate
export policies
Hofstede's Five Dimensions of National Culture would predict which of the following?
American employees working in the United States prefer to work in teams and to share team rewards.
The French employees believe that rank should have its privileges.
An Italian manager will readily and comfortably make decisions with few acts; he is willing to take great risks.
A manager in Sweden will be driven to compete, to excel, and to amass wealth.
Jack moved to China to manage his company's production facility there. Immediately he instituted the company practice of recognizing an employee of the month. The Chinese employees were horrified. Why might this be so?
The employees are acting on their national cultural behavior patterns.
Each employee took the competition seriously and wanted to win the recognition.
None of them wanted to lose face by not being recognized.
The company culture was stronger than their national culture.
Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. Using the GLOBE model, what can we infer about Alfredo's culture?
Alfredo's culture is high in power distance.
Alfredo's culture is high in assertiveness
Alfredo's culture is low in low in humane orientation.
Alfredo's culture is low in power distance.
Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture ________.
with high power distance
with high uncertainty avoidance
with high future orientation
with high performance orientation
Caron admits she's a tough cookie. She thrives in an environment in which employees compete against each other for big rewards. It is likely that Caron's culture ________.
is high in performance orientation
is high in in-group collectivism
is high in future orientation
is high in assertiveness
In South America, the Sawi tribe values deceit and treachery. Taking advantage of other tribes is cause for celebration. This culture is ________.
high in assertiveness
low in humane orientation
high in future orientation
low in gender differentiation
"Let's forget about tomorrow for tomorrow never comes." "Live for today." These expressions would be typical of a culture that is ________.
high in assertiveness
low in humane orientation
high in performance orientation
low in future orientation
Outsiders would call them clannish. Ianos and his family are very close. At work, he gives his all to the team. His neighbors support each other but exclude people they do not know. This describes a culture that is ________.
high in institutional collectivism
high in in-group collectivism
low in humane orientation
high in performance orientation
The hero is always a loner, riding off into the sunset. Employers expect key employees to make critical decisions alone; rewards are given to individuals, not to teams. This describes a culture that is ________.
low in institutional collectivism
high in institutional collectivism
high in assertiveness
low in in-group collectivism
Helga has noticed an increasing number of female CEOs of large corporations and also that more fathers are staying home to raise children while the mothers assume positions of leadership in business. This is a culture with ________.
high gender differentiation
low gender differentiation
high humane orientation
low humane orientation
"In this company, what you do matters a whole lot more than your last name." Bill's father, the company founder, expected Bill's supervisor to mentor the young man, to help him set goals, to train him and to develop his managerial skills with an emphasis on continuous improvement. Bill likely lives in a country with a ________.
high in-group collectivism culture
high institutional collectivism culture
high performance orientation culture
high assertiveness culture
Only when a country's political/legal environment is unstable or revolutionary is it of concern to managers.
True
False
When an American company earns profits in a foreign country, those profits are taxed according to the tax laws of the United States.
True
False
The GLOBE framework for assessing cultures is similar to Hofstede's framework, but measures fewer dimensions.
True
False
Mexico is an example of a collectivistic nation.
True
False
The United States is an example of a country with low power distance.
True
False
A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety.
True
False
A global mind-set refers to attributes that allow a leader to be effective in cross-cultural environments.
True
False
