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Chapter 3

Total questions: 103

Worksheet time: 5hrs 9mins

Name
Class
Date
1.

Employers in the global marketplace look for which one of the following?

a)

a college degree in multicultural awareness

b)

critical thinking skills

c)

multi-lingual skills

d)

respect for differences

2.

The advantages of operating globally include ________.

a)

higher profits

b)

higher employee satisfaction

c)

higher stock trading prices

d)

lower employee turnover

3.

American business students may be at a disadvantage because ________.

a)

competition from foreign-born students makes it more difficult to be accepted at the better universities

b)

scholarships are being awarded to undocumented students

c)

many colleges and universities no longer require courses in foreign language

d)

tuition costs have risen beyond the reach of most high school graduates

4.

Only speaking one language is one sign that a nation suffers from ________.

a)

parochialism

b)

ethnocentrism

c)

polycentrism

d)

geocentrism

5.

Parochialism is a tendency to ________.

a)

think highly of the foreign country in which the organization is doing business

b)

focus on best approaches and people from around the globe

c)

view the world solely through one's own eyes and perspectives

d)

let employees in the host country figure out how best to do things

6.

Bill Sanderson, a manager in a manufacturing firm in New York has a tendency to view the world only through his U.S.-based perspective. What can be deduced about his attitude?

a)

He has an elitist attitude.

b)

He has a polycentric attitude.

c)

He has a parochialistic attitude.

d)

He has a geocentric attitude.

7.

An ethnocentric attitude ________.

a)

prompts managers to have a global view and look for the best approaches and people regardless of origin

b)

is the belief that the home country has the best work approaches and practices

c)

is the view that employees in the host country know the best work approaches and practices

d)

gives a manager a much broader understanding of what it takes to manage in a global environment

8.

A(n) ________ attitude is characterized by parochialism.

a)

geocentric

b)

acculturated

c)

multilinguistic

d)

ethnocentric

9.

While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and relates well only to people from her home country.

a)

regiocentric

b)

polycentric

c)

ethnocentric

d)

geocentric

10.

An ethnocentric attitude stems from ________.

a)

nationalism

b)

parochialism

c)

polycentrism

d)

geocentrism

11.

Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude.

a)

parochialistic

b)

polycentric

c)

ethnocentric

d)

geocentric

12.

A manager who wishes to be successful in international business should avoid a(n) ________ attitude.

a)

multicultural

b)

multiracial

c)

ethnocentric

d)

geocentric

13.

Managers with a(n) ________ attitude view every foreign operation as different and hard to understand.

a)

geocentric

b)

polycentric

c)

ethnocentric

d)

regiocentric

14.

A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations.

a)

ethnocentric

b)

polycentric

c)

geocentric

d)

regiocentric

15.

Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude.

a)

ethnocentric

b)

geocentric

c)

polycentric

d)

multicentric

16.

In today's global environment, managers must have a(n) ________ attitude to be successful.

a)

ethnocentric

b)

parochial

c)

polycentric

d)

geocentric

17.

Americans tend to suffer from parochialism.

a)

True

b)

False

18.

Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology.

a)

True

b)

False

19.

Managers with a polycentric attitude tend to view every foreign operation as different and hard to understand.

a)

True

b)

False

20.

The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.

a)

True

b)

False

21.

The ________ was formed by twelve member countries with the primary motivation of reasserting the region's economic position against the United States and Japan.

a)

African Union

b)

European Union

c)

Central America Free Trade Agreement

d)

Association of South-East Asian Nations

22.

The single European Union currency is called the _______

a)

deutchmark

b)

krona

c)

pound

d)

euro

23.

The World Trade Organization was formed in the year ________.

a)

1995

b)

1967

c)

1971

d)

1983

24.

Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from a company ________.

a)

within the European Union because there would be no barriers to trade

b)

in the United States because we have the same quality as any European company

c)

in Switzerland because the Swiss are known for their fine detail work

d)

in Asia because labor is cheaper there

25.

The World Trade Organization evolved from which of the following?

a)

Mercosur

b)

General Agreement on Tariffs and Trade

c)

Truman Doctrine

d)

Marshall Plan

26.

The North American Free Trade Agreement includes ________.

a)

Mexico, Canada, and the United States

b)

Canada, Mexico, the United States, and Costa Rica

c)

the United States, Canada, Mexico, and Honduras

d)

Canada, Mexico, Panama, and the United States

27.

The World Trade Organization ________

a)

advises developing countries on issues of trade barriers

b)

promotes long-term economic development and poverty reduction

c)

exists to help countries conduct trade through a system of rules

d)

facilitates trade among third-world countries and developed nations

28.

One advantage of NAFTA has been ________.

a)

less illegal immigration into the U.S.

b)

lower unemployment in the U.S.

c)

a higher standard of living in Mexico

d)

ower costs for consumers in the United States

29.

The United States belongs to a trade alliance known as CAFTA, which stands for ________.

a)

Canadian American Free Trade Alliance

b)

Columbian Argentine Free Trade Alliance

c)

China Australia Free Trade Agreement

d)

Central America Free Trade Agreement

30.

The Association of Southeast Asian Nations is a trading alliance of ________.

a)

eight Southeast Asian nations and Japan

b)

eight Southeast Asian nations

c)

ten Southeast Asian nations

d)

ten Southeast Asian nations and China

31.

The purpose of the OECD is ________.

a)

to settle disputes arising from trade between developed and third-world countries

b)

to help member countries achieve sustainable economic growth

c)

to raise the standard of living in South American countries

d)

to control interest rates and inflation in member countries

32.

Critics of the WTO claim that ________.

a)

global trade destroys jobs and the natural environment

b)

it favors third-world countries over developed countries

c)

shifting jobs to developing countries harms the economies of member nations

d)

has too little power to be effective

33.

The International Monetary Fund is an organization that ________.

a)

rules on disputes over tariffs and subsidies

b)

helps countries conduct trade through a system of rules

c)

provides technical advice to developing countries

d)

promotes international monetary cooperation

34.

The ________ is a group of five closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world.

a)

International Chamber of Commerce

b)

World Bank Group

c)

Organization for Economic Cooperation and Development

d)

World Economic Forum

35.

The OECD was formed to ________.

a)

settle disputes arising from trade between developed and third-world countries

b)

help member countries achieve sustainable economic growth

c)

raise the standard of living in South American countries

d)

control interest rates and inflation in member countries

36.

Cypress Exports would like to establish retail outlets in Mongrovia, a quasi-democratic African country with a growing middle class. But the national and local officials all want "gratuities" to process the applications for permits. Cypress Exports should appeal to ________.

a)

the World Trade Organization

b)

the International Monetary Fund

c)

the African Union

d)

the Organization for Economic Cooperation and Development

37.

One case currently before the WTO involves ________.

a)

the hyperinflation experienced by some small African nations that limits their ability to trade with developed countries

b)

copyright infringement-the use of intellectual materials created in the United States by mass producers in Asia without payment of royalties to the creators

c)

China's export limits of rare earth metals that are necessary for the production of high-tech devices

d)

the sale of pirated software by terrorist organizations

38.

Solidarity in the European Union is being undermined by protectionist pressures in some member countries.

a)

True

b)

False

39.

Mercosur is a trading group made up of ten South American countries.

a)

True

b)

False

40.

When the original members formed the European Union in 1992, the primary motivation was to reassert the region's economic position against the United States and Japan.

a)

True

b)

False

41.

The United States, Canada, Mexico, and Honduras are parties to the North American Free Trade Association.

a)

True

b)

False

42.

According to the text, which of the following is a typical definition of a multinational corporation?

a)

It is a company that maintains operations in multiple countries.

b)

It is a company that maintains franchises in multiple countries.

c)

It is a company that has multiple home bases and manufacturing plants.

d)

It is a company that pays corporate taxes in at least two countries.

43.

Which one of the following would be considered a multinational corporation?

a)

Westernet buys electricity from Canada and provides it to customers in Washington State.

b)

Sherri's Shipping transports manufactured goods between the U.S. and Asia, maintaining offices in both countries.

c)

Willy's Websites maintains Internet sites for clients the world over from his offices in New Jersey.

d)

Betty's Bonnets makes women's hats in Jamaica and sells them to retailers in seven Caribbean countries.

44.

The ________ decentralizes its management and other decisions to the local country.

a)

multidomestic corporation

b)

global company

c)

transnational organization

d)

borderless organization

45.

Which of the following is a feature of a multidomestic corporation?

a)

all decisions are made in the home country

b)

reflects an ethnocentric attitude

c)

eliminates artificial geographic borders

d)

has a decentralized management

46.

Multidomestic corporations reflect the ________.

a)

ethnocentric attitude

b)

polycentric attitude

c)

geocentric attitude

d)

xenophobic attitude

47.

Which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics?

a)

borderless organization

b)

global company

c)

multidomestic corporation

d)

transnational organization

48.

Multidomestic corporations ________.

a)

maintain operations in multiple countries, but do not allow managers in each country to make their own decisions

b)

reflect ethnocentric attitudes

c)

decentralize management and other decisions to the local country

d)

attempt to replicate their domestic successes by managing foreign operations from the home country

49.

Which one of the following represents the basic difference between multidomestic corporations and global companies?

a)

Multidomestic corporations typically do business with more countries than global companies.

b)

Multidomestic corporations are run by global companies but must be owned by a local, national company.

c)

Multidomestic corporations decentralize management to the local country, while global companies centralize management in the home country.

d)

Multidomestic corporations reflect an ethnocentric attitude, while global companies reflect a polycentric attitude.

50.

As the international operations of their firm continues to grow, Theodore and James have realized that decentralized management using foreign nationals to run operations in the host countries works best. Their firm has developed into a ________ organization

a)

transnational

b)

multidomestic

c)

borderless

d)

global

51.

A corporation drops its organizational structure based on countries and reorganizes into industry groups. This is an example of the company becoming a(n) ________.

a)

ethnocentric company

b)

polycentric organization

c)

borderless organization

d)

global company

52.

Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes. Marco most likely works for a ________.

a)

global company

b)

multidomestic corporation

c)

polycentric company

d)

transnational company

53.

A global company reflects the ________.

a)

pancentric attitude

b)

ethnocentric attitude

c)

geocentric attitude

d)

polycentric attitude

54.

Granval manages a production facility in Aughmenistan for a multinational company headquartered in Paris. His Paris bosses emphasize the importance of operating his plant efficiently so as to conserve scarce resources. It is likely Granval's employer is

a)

polycentric company

b)

global company

c)

transnational company

d)

multidomestic corporation

55.

Melanie would like to become a part of the global retail community. Which of the following options should Melanie consider as her first step?

a)

She should engage in global sourcing.

b)

She should engage in licensing.

c)

She should engage in franchising.

d)

She should develop strategic alliances with foreign companies.

56.

If Shana's company decides to open another company in France but centralizes its management in the United States, it would be considered a ________.

a)

transnational corporation

b)

global company

c)

borderless organization

d)

multidomestic corporation

57.

Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use the rights to their software, brand name, and software specifications in return for a lump sum payment. The firm is a service organization that plans to use the software to assist its customers. Their agreement is a(n) ________.

a)

export agreement

b)

licensing agreement

c)

franchise agreement

d)

import agreement

58.

If Marla's company changed its organizational structure from one based on country to one based on industry groups, it would best be considered a ________.

a)

borderless organization

b)

foreign subsidiary

c)

global company

d)

multidomestic corporation

59.

Transnational organizations are also known as ________.

a)

ethnocentric organizations

b)

polycentric organizations

c)

borderless organizations

d)

multidomestic organizations

60.

Which one of the following types of global organizations reflects the geocentric attitude?

a)

multidomestic corporation

b)

transnational organization

c)

global company

d)

regional organization

61.

Melanie had been buying raw materials locally but she is being underpriced by her competitors. She thinks there might be lower-cost materials elsewhere. What advice would you give Melanie?

a)

She should engage in global sourcing.

b)

She should engage in licensing.

c)

She should engage in franchising.

d)

She should develop strategic alliances with foreign companies

62.

Nathan uses ethnic craftsmen to make high quality oak furniture. If he decides to offer his furniture for sale in other countries, he will be engaging in ________.

a)

importing

b)

exporting

c)

licensing

d)

franchising

63.

Natalya operates a retail store in Romania. She buys consumer electronics from vendors in China and Japan to sell in her store. Natalya is engaging in ________,

a)

global sourcing

b)

licensing

c)

importing

d)

franchising

64.

Harley Davidson makes motorcycles but in its retail stores it also sells clothing, motorcycle accessories, jewelry, and many related products carrying the Harley trademarks made by other companies. Harley Davidson is engaging in ________.

a)

global sourcing

b)

exporting

c)

franchising

d)

licensing

65.

Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use their software, brand name, and business methods in return for a lump sum payment and a percentage of sales. The European firm is a service organization that plans to use the software to serve its customers. Their agreement is a(n) ________.

a)

export agreement

b)

licensing agreement

c)

franchise agreement

d)

import agreement

66.

Adam has been hired by an organization that has a partnership with a foreign company. Both the partners share resources and knowledge while developing new products. Adam's organization has formed a ________.

a)

licensing company

b)

ranchising company

c)

strategic alliance

d)

foreign subsidiary

67.

In 1984 Toyota and General Motors formed a company called NUMMI to build cars carrying both the General Motors and Toyota brands. NUMMI is an example of a(n) ________.

a)

equity strategic alliance

b)

joint venture

c)

global venture

d)

nonequity strategic alliance

68.

Joint ventures are a type of ________.

a)

licensee

b)

franchise

c)

foreign subsidiary

d)

strategic alliance

69.

A domestic firm and a foreign firm sharing the cost of developing new products or building production facilities in a foreign country constitute a ________.

a)

franchising agreement

b)

strategic alliance

c)

foreign subsidiary

d)

joint venture

70.

Melamark LLC has customers on four continents. It would like to increase its global presence as a supplier to its global customers. The most expensive option would be to ________.

a)

form a strategic alliance with an existing company in another country

b)

directly invest in a production facility in another country

c)

export from a single production plant

d)

license producers in several countries

71.

Melamark's advisor on global affairs is concerned that ________ carries too much risk

a)

a strategic alliance

b)

franchising

c)

setting up a foreign subsidiary

d)

a joint venture

72.

Part of Jose's company's business plan involves setting up a foreign subsidiary. This arrangement involves ________.

a)

making products domestically and selling them abroad

b)

Jose's company giving the foreign subsidiary the right to use its brand name

c)

directly investing in a foreign country

d)

minimum global investment

73.

A transnational organization reflects an ethnocentric attitude.

a)

True

b)

False

74.

Managers who want to get into a global market with minimal investment start with global sourcing.

a)

True

b)

False

75.

The process of exporting involves acquiring products made abroad and selling them domestically.

a)

True

b)

False

76.

Licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name, technology, or product specifications in return for a lump sum payment or a fee usually based on sales.

a)

True

b)

False

77.

Licensing is primarily used by service organizations and franchising is primarily used by manufacturing organizations.

a)

True

b)

False

78.

A strategic alliance is a partnership between an organization and a foreign company partner in which both share resources and knowledge in developing new products or building production facilities.

a)

True

b)

False

79.

Unlike the United States, the change from one regime to another in foreign countries can be less than peaceful. Differences in the ________ environment can lead to uncertainty and risk for global managers.

a)

economic

b)

cultural

c)

political/legal

d)

demographic

80.

The Corrupt Foreign Practices Act forbids U.S. citizens to offer bribes to officials in other countries, but some of those officials depend on bribes to supplement their meager incomes. This particular dilemma is part of the ________ environment.

a)

demographic

b)

political/legal

c)

economic

d)

cultural

81.

If the rate of inflation in Tomturkistan increased suddenly, what effect would that have on the exchange rate of Tomturkistan currency for U.S. dollars?

a)

More U.S. dollars would be needed to purchase the same quantity of Tomturkistan goods as before inflation.

b)

One U.S. dollar would purchase more Tomturkistan currency.

c)

Tomturkistan currency would purchase more U.S. goods than before.

d)

There would be no change; inflation is a domestic problem only.

82.

A ________ economy is one in which resources are primarily owned and controlled by the private sector.

a)

free market

b)

planned

c)

command

d)

democratic

83.

In Malbadia, a central committee formed by the political powers decides what products and how many of each will be produced. This situation is typical of a ________.

a)

free market economy

b)

foreign economy

c)

free enterprise economy

d)

planned economy

84.

For American company Leather Exporters, first quarter sales in Italy were higher compared to the preceding year but profits were down. What could account for this difference?

a)

a difference in the currency exchange rate

b)

a change in the national leadership in Italy

c)

a cultural change in Italian society

d)

a reduction in trade barriers with Italy

85.

Coca-Moka, an American beverage company, sells its soft drinks in Thirstania. After earning large profits, Coca-Moka discovered it could not export those profits back to its American banks because of the ________ in Thirstania.

a)

tax policies

b)

exchange rate

c)

inflation rate

d)

export policies

86.

Hofstede's Five Dimensions of National Culture would predict which of the following?

a)

American employees working in the United States prefer to work in teams and to share team rewards.

b)

The French employees believe that rank should have its privileges.

c)

An Italian manager will readily and comfortably make decisions with few acts; he is willing to take great risks.

d)

A manager in Sweden will be driven to compete, to excel, and to amass wealth.

87.

Jack moved to China to manage his company's production facility there. Immediately he instituted the company practice of recognizing an employee of the month. The Chinese employees were horrified. Why might this be so?

a)

The employees are acting on their national cultural behavior patterns.

b)

Each employee took the competition seriously and wanted to win the recognition.

c)

None of them wanted to lose face by not being recognized.

d)

The company culture was stronger than their national culture.

88.

Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. Using the GLOBE model, what can we infer about Alfredo's culture?

a)

Alfredo's culture is high in power distance.

b)

Alfredo's culture is high in assertiveness

c)

Alfredo's culture is low in low in humane orientation.

d)

Alfredo's culture is low in power distance.

89.

Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture ________.

a)

with high power distance

b)

with high uncertainty avoidance

c)

with high future orientation

d)

with high performance orientation

90.

Caron admits she's a tough cookie. She thrives in an environment in which employees compete against each other for big rewards. It is likely that Caron's culture ________.

a)

is high in performance orientation

b)

is high in in-group collectivism

c)

is high in future orientation

d)

is high in assertiveness

91.

In South America, the Sawi tribe values deceit and treachery. Taking advantage of other tribes is cause for celebration. This culture is ________.

a)

high in assertiveness

b)

low in humane orientation

c)

high in future orientation

d)

low in gender differentiation

92.

"Let's forget about tomorrow for tomorrow never comes." "Live for today." These expressions would be typical of a culture that is ________.

a)

high in assertiveness

b)

low in humane orientation

c)

high in performance orientation

d)

low in future orientation

93.

Outsiders would call them clannish. Ianos and his family are very close. At work, he gives his all to the team. His neighbors support each other but exclude people they do not know. This describes a culture that is ________.

a)

high in institutional collectivism

b)

high in in-group collectivism

c)

low in humane orientation

d)

high in performance orientation

94.

The hero is always a loner, riding off into the sunset. Employers expect key employees to make critical decisions alone; rewards are given to individuals, not to teams. This describes a culture that is ________.

a)

low in institutional collectivism

b)

high in institutional collectivism

c)

high in assertiveness

d)

low in in-group collectivism

95.

Helga has noticed an increasing number of female CEOs of large corporations and also that more fathers are staying home to raise children while the mothers assume positions of leadership in business. This is a culture with ________.

a)

high gender differentiation

b)

low gender differentiation

c)

high humane orientation

d)

low humane orientation

96.

"In this company, what you do matters a whole lot more than your last name." Bill's father, the company founder, expected Bill's supervisor to mentor the young man, to help him set goals, to train him and to develop his managerial skills with an emphasis on continuous improvement. Bill likely lives in a country with a ________.

a)

high in-group collectivism culture

b)

high institutional collectivism culture

c)

high performance orientation culture

d)

high assertiveness culture

97.

Only when a country's political/legal environment is unstable or revolutionary is it of concern to managers.

a)

True

b)

False

98.

When an American company earns profits in a foreign country, those profits are taxed according to the tax laws of the United States.

a)

True

b)

False

99.

The GLOBE framework for assessing cultures is similar to Hofstede's framework, but measures fewer dimensions.

a)

True

b)

False

100.

Mexico is an example of a collectivistic nation.

a)

True

b)

False

101.

The United States is an example of a country with low power distance.

a)

True

b)

False

102.

A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety.

a)

True

b)

False

103.

A global mind-set refers to attributes that allow a leader to be effective in cross-cultural environments.

a)

True

b)

False