Font size
WorksheetsFirst Exam Principles of Marketing
Total questions: 66
Worksheet time: 23mins
How do we define the business transaction?
Exchange of money
Exchange of products
Exchange of value
Exchange of information
What are the two types of products?
Products & services
Goods & services
Goods & products
None of these
Goods are:
Better than services
Intangible
Worse than services
Tangible
Services are:
Better than goods
Intangible
Worse than goods
Tangible
Socio-cultural factors
looks at changes in customer attitudes, lifestyles and opinions
is the study of the factors that affect marketing strategies
are based around the company's mission statement
All of the above
An effective marketing strategy
identifies target mix and sets marketing mix
should be focused on key points of difference
offers a competitive advantage that makes companies successful
All of the above
The process of classifying people who form a given market into even smaller groups is
market segmentation
a marketing concept
demographics
pychographics
An example of local geographic segmentation is
a family-owned pizza restaurant in a small town
a chain of three carpet stores in a large city
a crawfish distribution company that concentrates sales in Louisiana
a company selling the most popular smart phone uses the same ads around the world
The analysis of customer interests, personalities and values is termed
Geographics
Psychographics
Demographics
Biographics
The state of the ____________________ shapes both business costs and consumer spending.
Union
Government
Economy
Address
Separating large groups into smaller, precise groups based on characteristics
Market Segmentation
Marketing Mix
Demographics
PEST analysis
Promoting and selling products or services
Marketing
Promotion
Advertising
Public Relations
These are usually placed in busy areas, to make people aware of their products or services. It is used as a marketing strategy.ucts or services
Billboards
Campaign
Merchandise
Promotion
Using technology such as social media that people and companies use for calling public attention to a product or service
Marketing
Promotion
Advertising
Merchandise
Promoting the sale of goods
Marketing
Merchandising
Advertising
Promoting
All these are ways business use to promote their product/service, EXCEPT:
lowering prices
focus on customer needs
ignore the customer
provide discounts
Pretend you are about to pay at the Self check out and there is a line, so you start looking around. There are many items on the shelves before the check out. Why do you think stores do that?
so that the customers have something to look at
to entertain the customers
its a strategy used to sell more before customers leave the store
its a way to keep customers happy
What is the main focus on Marketing?
The employees only
The managers only
The main focus is to keep long term relationships with customers
The employees families
Which of these are digital forms of Marketing?
Electronic Billboards
Websites
Mobile Apps
All of these are digital forms of Marketing
Any individual who purchases goods and services from the market for his/her end-use is called a..................
Customer
Purchaser
Consumer
All these
------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.
Consumer behavior
Consumer interest
Consumer attitude
Consumer perception
------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.
Consumer behavior
Consumer interest
Consumer attitude
Consumer perception
Secondary reference groups include ________________.
Family and close friends
Sports groups
Ethnic and religious groups
Fraternal organizations and professional associations .
The reason that higher prices may not affect consumer buying is _______________.
Most consumers prefer brand names which have higher prices
70% of the total population looks for quality services and is willing to pay higher prices
Consumers believe that higher prices indicate higher quality or prestige
Most consumers feel that the price is actually affordable
__________ are factors that have been shown to affect consumer behavior.
Brand name, quality, newness, and complexity
Advertising, marketing, product, and price
Outlets, strategies, concept, and brand name
Quality, advertising, product positioning,
________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.
Brand
Culture
Product
Price
Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?
The number of years schooling that they had
Their ethnic backgrounds
Their combined annual income
Their occupations
In terms of consumption decisions, middle class consumers prefer to _________.
Buy at a market that sells at a whole sale rates.
Buy what is popular
Buy only the brands which sell at affordable prices
Analyze the market and select the best at the lowest prices
Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:
How much money is the consumer willing to spend?
How much does the consumer need the product being offered for sale?
How much does a discount or a coupon affect the purchase rate?
How do consumers respond to various marketing efforts the company might use?
Even though buying roles in the family change constantly, the ___________ has traditionally been the main purchasing agent for the family.
Wife
husband
teenage children
grandparent
Although there are many differences between business buying behavior and consumer buying behavior, both respond to the same four stimuli: product, price, promotion, and ________.
precision
place
packaging
publicity
Economic, technological, and political factors are all ________ that affect the business buying process.
organizational factors
marketing stimuli
environmental factors
interpersonal influences
In routine buying situations, which members of the buying center have formal or informal power to select or approve the final suppliers?
users
influencers
gatekeepers
deciders
To ensure an adequate and available supply of key scarce materials, many companies are now willing to ________.
decrease levels of demand
eliminate distribution and warehousing partners
experiment with just-in-time technologies
buy more and hold large inventories of the materials
Which of the following types of factors influencing members of a buying center are typically the most difficult for marketers to assess?
economic
interpersonal
technological
organizational
The first step of the business buying process is ________.
general need description
alternative evaluations
problem recognition
order-routine specification
In which stage of the business buying process is a supplier most likely to provide a buyer with information about the value of different product characteristics?
problem recognition
supplier search
general need description
supplier selection
Which of the following is the process of the buying center deciding on the best product characteristics?
value analysis
marketing myopia
purchase order
product specification
The "four P's" of a marketing mix are:
Product, Price, Profit, Promotion
People, Product, Place, Promotion
Promotion, Production, Price, Place
Product, Price, Place, Promotion
Profit, Place, Price, Product
Which segmentation method is NOT considered to be in the category of "psychographic segmentation"
beliefs
personality
occupation
lifestyle
Interests
Which way is NOT a major variable for segmenting a market?
Geographic
Demographic
Behavioral
Moods
Psychographic
A menswear store has decided to segment its market based on gender, income, and occupation. Which of the following would appropriately describe their form of segmentation?
Geographic Segmentation
Demographic Segmentation
Benefit Segmentation
Behavioral Segmentation
Psychographic Segmentation
Segmenting a market based on customers' buying habits is an example of
demographic segmentation
psychographic segmentation
behavioral segmentation
geographic segmentation
Demographics includes grouping customers based on which three of these characteristics?
Marital status
Gender
Ethnicity
Buying habits
Type of promotion that encourages a consumer to be a repeat buyer of a product, service or brand.
trending concept
a name brand or logo
A reader board
loyalty program
The marketing concepts are __________, ___________, and ___________ concepts.
(a)
(a) is a plan of action designed to achieve the marketing goal.
The amount of money paid by the customer to the selling firm for the use of product and services is (a) .
Marketing environmental variables: ______________, _______________, __________________, _______________, and __________________.
(a)
(a) includes the characteristics of the people , its income, and its values.
Market situation where there are many competitors offering for sale identical products or services.
Monopoly
Pure Competition
Oligopoly
Monopolistic Competition
Market situation where many sellers exist (but less than those in pure competition) in a particular market competing with each other.
Monopoly
Oligopoly
Pure Competition
Monopolistic Competition
Market situation where there is only a single seller in a particular market.
Monopoly
Oligopoly
Pure Competition
Monopolistic Competition
Market situation where a few firms compete in a given industry and the products sold are homogeneous or identical.
Monopoly
Oligopoly
Pure Competition
Monopolistic Competition
The ______________________ consists of the actors and forces outside marketing
that affect marketing management’s ability to develop and maintain successful
relationships with its target customers.
marketing organization
marketing system
marketing network
marketing environment
Which of the following is the first step of the consumer decision making process?
Information searching
Alternative evaluation
Need identification
Purchase decision
Which of the following steps of the consumer decision making process involves comparing the product to expectations and deciding whether it is satisfying or dissatisfying?
Alternative evaluation
Post-purchase evaluation
Information searching
Need identification
Buying the same brand of goods is a result of which of the following types of information searching?
Internal searching
External searching
Basic searching
Extensive searching
What does a customer try to achieve by asking “what problem am I trying to solve?”
Conducting product research
Identifying the needs
Listing the attributes
Comparing the items
Which of the following is not part of the buyer decision proocess?
Information Search
Evaluation of Alternatives
Post Purchase Behavior
All of the other answers are part of the buyer decision process.
Type of organizational markets where organization that buy goods and services, which they later sell at a profit is (a) .
