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First Exam Principles of Marketing

Total questions: 66

Worksheet time: 23mins

Name
Class
Date
1.

How do we define the business transaction?

a)

Exchange of money

b)

Exchange of products

c)

Exchange of value

d)

Exchange of information

2.

What are the two types of products?

a)

Products & services

b)

Goods & services

c)

Goods & products

d)

None of these

3.

Goods are:

a)

Better than services

b)

Intangible

c)

Worse than services

d)

Tangible

4.

Services are:

a)

Better than goods

b)

Intangible

c)

Worse than goods

d)

Tangible

5.

Socio-cultural factors

a)

looks at changes in customer attitudes, lifestyles and opinions

b)

is the study of the factors that affect marketing strategies

c)

are based around the company's mission statement

d)

All of the above

6.

An effective marketing strategy

a)

identifies target mix and sets marketing mix

b)

should be focused on key points of difference

c)

offers a competitive advantage that makes companies successful

d)

All of the above

7.

The process of classifying people who form a given market into even smaller groups is

a)

market segmentation

b)

a marketing concept

c)

demographics

d)

pychographics

8.

An example of local geographic segmentation is

a)

a family-owned pizza restaurant in a small town

b)

a chain of three carpet stores in a large city

c)

a crawfish distribution company that concentrates sales in Louisiana

d)

a company selling the most popular smart phone uses the same ads around the world

9.

The analysis of customer interests, personalities and values is termed

a)

Geographics

b)

Psychographics

c)

Demographics

d)

Biographics

10.

The state of the ____________________ shapes both business costs and consumer spending.

a)

Union

b)

Government

c)

Economy

d)

Address

11.

Separating large groups into smaller, precise groups based on characteristics

a)

Market Segmentation

b)

Marketing Mix

c)

Demographics

d)

PEST analysis

12.

Promoting and selling products or services

a)

Marketing

b)

Promotion

c)

Advertising

d)

Public Relations

13.

These are usually placed in busy areas, to make people aware of their products or services. It is used as a marketing strategy.ucts or services

a)

Billboards

b)

Campaign

c)

Merchandise

d)

Promotion

14.

Using technology such as social media that people and companies use for calling public attention to a product or service

a)

Marketing

b)

Promotion

c)

Advertising

d)

Merchandise

15.

Promoting the sale of goods

a)

Marketing

b)

Merchandising

c)

Advertising

d)

Promoting

16.

All these are ways business use to promote their product/service, EXCEPT:

a)

lowering prices

b)

focus on customer needs

c)

ignore the customer

d)

provide discounts

17.

Pretend you are about to pay at the Self check out and there is a line, so you start looking around. There are many items on the shelves before the check out. Why do you think stores do that?

a)

so that the customers have something to look at

b)

to entertain the customers

c)

its a strategy used to sell more before customers leave the store

d)

its a way to keep customers happy

18.

What is the main focus on Marketing?

a)

The employees only

b)

The managers only

c)

The main focus is to keep long term relationships with customers

d)

The employees families

19.

Which of these are digital forms of Marketing?

a)

Electronic Billboards

b)

Websites

c)

Mobile Apps

d)

All of these are digital forms of Marketing

20.

Any individual who purchases goods and services from the market for his/her end-use is called a..................

a)

Customer

b)

Purchaser

c)

Consumer

d)

All these

21.

------------ is nothing but willingness of consumers to purchase products and services as per their taste, need and of course pocket.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

22.

------------- is a branch which deals with the various stages a consumer goes through before purchasing products or services for his end use.

a)

Consumer behavior

b)

Consumer interest

c)

Consumer attitude

d)

Consumer perception

23.

Secondary reference groups include ________________.

a)

Family and close friends

b)

Sports groups

c)

Ethnic and religious groups

d)

Fraternal organizations and professional associations .

24.

The reason that higher prices may not affect consumer buying is _______________.

a)

Most consumers prefer brand names which have higher prices

b)

70% of the total population looks for quality services and is willing to pay higher prices

c)

Consumers believe that higher prices indicate higher quality or prestige

d)

Most consumers feel that the price is actually affordable

25.

__________ are factors that have been shown to affect consumer behavior.

a)

Brand name, quality, newness, and complexity

b)

Advertising, marketing, product, and price

c)

Outlets, strategies, concept, and brand name

d)

Quality, advertising, product positioning,

26.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

Brand

b)

Culture

c)

Product

d)

Price

27.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

a)

The number of years schooling that they had

b)

Their ethnic backgrounds

c)

Their combined annual income

d)

Their occupations

28.

In terms of consumption decisions, middle class consumers prefer to _________.

a)

Buy at a market that sells at a whole sale rates.

b)

Buy what is popular

c)

Buy only the brands which sell at affordable prices

d)

Analyze the market and select the best at the lowest prices

29.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

a)

How much money is the consumer willing to spend?

b)

How much does the consumer need the product being offered for sale?

c)

How much does a discount or a coupon affect the purchase rate?

d)

How do consumers respond to various marketing efforts the company might use?

30.

 Even though buying roles in the family change constantly, the ___________ has traditionally been the main purchasing agent for the family. 

a)

Wife 

b)

husband 

c)

teenage children

d)

grandparent 

31.

Although there are many differences between business buying behavior and consumer buying behavior, both respond to the same four stimuli: product, price, promotion, and ________.

a)

precision

b)

place

c)

packaging

d)

publicity

32.

Economic, technological, and political factors are all ________ that affect the business buying process.

a)

organizational factors

b)

marketing stimuli

c)

environmental factors

d)

interpersonal influences

33.

In routine buying situations, which members of the buying center have formal or informal power to select or approve the final suppliers?

a)

users

b)

influencers

c)

gatekeepers

d)

deciders

34.

To ensure an adequate and available supply of key scarce materials, many companies are now willing to ________.

a)

decrease levels of demand

b)

eliminate distribution and warehousing partners

c)

experiment with just-in-time technologies

d)

buy more and hold large inventories of the materials

35.

Which of the following types of factors influencing members of a buying center are typically the most difficult for marketers to assess?

a)

economic

b)

interpersonal

c)

technological

d)

organizational

36.

The first step of the business buying process is ________.

a)

general need description

b)

alternative evaluations

c)

problem recognition

d)

order-routine specification

37.

In which stage of the business buying process is a supplier most likely to provide a buyer with information about the value of different product characteristics?

a)

problem recognition

b)

supplier search

c)

general need description

d)

supplier selection

38.

Which of the following is the process of the buying center deciding on the best product characteristics?

a)

value analysis

b)

marketing myopia

c)

purchase order

d)

product specification

39.

The "four P's" of a marketing mix are:

a)

Product, Price, Profit, Promotion

b)

People, Product, Place, Promotion

c)

Promotion, Production, Price, Place

d)

Product, Price, Place, Promotion

e)

Profit, Place, Price, Product

40.

Which segmentation method is NOT considered to be in the category of "psychographic segmentation"

a)

beliefs

b)

personality

c)

occupation

d)

lifestyle

e)

Interests

41.

Which way is NOT a major variable for segmenting a market?

a)

Geographic

b)

Demographic

c)

Behavioral

d)

Moods

e)

Psychographic

42.

A menswear store has decided to segment its market based on gender, income, and occupation. Which of the following would appropriately describe their form of segmentation?

a)

Geographic Segmentation

b)

Demographic Segmentation

c)

Benefit Segmentation

d)

Behavioral Segmentation

e)

Psychographic Segmentation

43.

Segmenting a market based on customers' buying habits is an example of

a)

demographic segmentation

b)

psychographic segmentation

c)

behavioral segmentation

d)

geographic segmentation

44.

Demographics includes grouping customers based on which three of these characteristics?

a)

Marital status

b)

Gender

c)

Ethnicity

d)

Buying habits

45.
Knowing a customers family size can not help determine the demographics of the target market.
a)
TRUE
b)
FALSE
46.

Type of promotion that encourages a consumer to be a repeat buyer of a product, service or brand.

a)

trending concept

b)

a name brand or logo

c)

A reader board

d)

loyalty program

47.

The marketing concepts are __________, ___________, and ___________ concepts.

(a)  

48.

(a)   is a plan of action designed to achieve the marketing goal.

49.

The amount of money paid by the customer to the selling firm for the use of product and services is (a)   .

50.

Marketing environmental variables: ______________, _______________, __________________, _______________, and __________________.

(a)  

51.

(a)   includes the characteristics of the people , its income, and its values.

52.

Market situation where there are many competitors offering for sale identical products or services.

a)

Monopoly

b)

Pure Competition

c)

Oligopoly

d)

Monopolistic Competition

53.

Market situation where many sellers exist (but less than those in pure competition) in a particular market competing with each other.

a)

Monopoly

b)

Oligopoly

c)

Pure Competition

d)

Monopolistic Competition

54.

Market situation where there is only a single seller in a particular market.

a)

Monopoly

b)

Oligopoly

c)

Pure Competition

d)

Monopolistic Competition

55.

Market situation where a few firms compete in a given industry and the products sold are homogeneous or identical.

a)

Monopoly

b)

Oligopoly

c)

Pure Competition

d)

Monopolistic Competition

56.

The ______________________ consists of the actors and forces outside marketing

that affect marketing management’s ability to develop and maintain successful

relationships with its target customers.

a)

marketing organization

b)

marketing system

c)

marketing network

d)

marketing environment

57.
Tangible items that have monetary value and satisfy one’s needs and wants are__________.
a)
services
b)
ideas 
c)
concepts
d)
goods
58.
The idea that a business should strive to satisfy customers’ needs and wants while generating a profit for the business is______________.
a)
marketing concepts
b)
services
c)
target markets
d)
marketing
59.
Consumers who purchase goods and services for personal use are _________________.
a)
markets
b)
organizational market
c)
target market
d)
consumer markets
60.
The group of people most likely to become customers, identified for a specific marketing program are __________________.
a)
Groups
b)
target markets
c)
segmented markets
d)
markets
61.

Which of the following is the first step of the consumer decision making process?

a)

Information searching

b)

Alternative evaluation

c)

Need identification

d)

Purchase decision

62.

Which of the following steps of the consumer decision making process involves comparing the product to expectations and deciding whether it is satisfying or dissatisfying?

a)

Alternative evaluation

b)

Post-purchase evaluation

c)

Information searching

d)

Need identification

63.

Buying the same brand of goods is a result of which of the following types of information searching?

a)

Internal searching

b)

External searching

c)

Basic searching

d)

Extensive searching

64.

What does a customer try to achieve by asking “what problem am I trying to solve?”

a)

Conducting product research

b)

Identifying the needs

c)

Listing the attributes

d)

Comparing the items

65.

Which of the following is not part of the buyer decision proocess?

a)

Information Search

b)

Evaluation of Alternatives

c)

Post Purchase Behavior

d)

All of the other answers are part of the buyer decision process.

66.

Type of organizational markets where organization that buy goods and services, which they later sell at a profit is (a)   .