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Worksheets

IT REVIEW

Total questions: 79

Worksheet time: 45mins

Name
Class
Date
1.

Which of the following does a computer need to connect to a network or other computer devices?

a)

ethernet card

b)

NIC card

c)

IP Address

d)

WiFi

2.

Which of the following best describes cloud storage?

a)

Cloud storage is free and means you store data online.

b)

Cloud storage can be free or paid for and means you store data online

c)

Cloud storage can be free or a paid for service where you copy data to an online account.

d)

Cloud storage can be free or paid and means you can encrypt stored data to keep it secure

3.

WAN stands for

a)

Wide area network

b)

world wide web

c)

local area network

4.

workstation , peripherals, servers , transmission media are

a)

Computer network components

b)

computer system parts

5.

hard ware required to connect to a WAN using a telephone system

a)

Modem

b)

Router

c)

LAN

d)

Switch

6.

the data transfer via the modem is measured in -------per second

a)

gigabyte

b)

bits

c)

bytes

d)

gigabits

7.

a computer which is connect to a network in know as

a)

workstation

b)

standalone

c)

satellite

8.

-----------------------------------is one of the communication methods used by WAN.

a)

modem

b)

satellite

9.

----------------------- connect computers and devices located close to one another.

a)

LAN

b)

WAN

10.

network designed for a town or city

a)

LAN (Local Area Network)

b)

MAN (Metropolitan Area Network)

c)

WAN (Wide Area Network)

d)

PAN (Personal Area Network)

11.

__________________________supplies networking capability to a group of computers in close proximity to each other such as in an office building, a school, or a home

a)

LAN (Local Area Network)

b)

MAN (Metropolitan Area Network)

c)

WAN (Wide Area Network)

d)

PAN (Personal Area Network)

12.

______________is the method used to pass the information between the computers.

a)

Logical Topologies

b)

Physical Topology

c)

Network topology

13.

A cable made up of glass fibers that transmit data extremely fast.

a)

Coaxial

b)

Fiber optic

c)

Ethernet

d)

Cat-6

14.

Device that transfers packets of data between two or more networks.

a)

Router

b)

Switch

c)

Firewall

d)

Node

15.

A collection of LANS that span a large physical distance.

a)

LAN

b)

WAN

c)

MAN

d)

PAN

16.
What type of network is this?
a)
Ring 
b)
Bus 
c)
Star
d)
Mesh
17.
In a star network
a)
Each device is connected to a switch or hub
b)
Each device connects to each other
c)
Each device is connected in a line
d)
Each device is connected to a terminal
18.

A device that is used to connect a number of LANs is –

a)

Router

b)

Repeater

c)

Bridge

d)

All of these

19.

Which of these is an advantage of a Bus network?

a)

Easy to install

b)

Fast

c)

Good security

20.

Which of these is an advantage of a Ring network?

a)

Expensive

b)

Reliable

c)

Fast

21.

Which of the following network diagrams represents star topology?

a)
b)
c)
d)
22.

what network topology is this

a)

star

b)

mesh

c)

bus

d)

tree

23.
An advantage of a mesh network topology is that there is no central node to fail - True or False?
a)
True
b)
False
24.

What is layer 7 of the OSI model?

a)

Application

b)

Presentation

c)

Session

d)

Transport

25.

What is layer 6 of the OSI model?

a)

Spooky

b)

Presentation

c)

Session

d)

Transport

26.

What is layer 4 of the OSI model?

a)

Session

b)

Transport

c)

Network

d)

Data Link

27.

What is layer 2 of the OSI model?

a)

Transport

b)

Network

c)

Data Link

d)

Physical

28.

What are sets of clearly defined rules, regulations, standards, and procedures that enable hardware and software developers to make devices and applications that function properly at a particular layer?

a)

Protocol

b)

TCP/IP

c)

Networks

d)

Interconnection

29.

What contains 4 pairs of wires that can transmit and receive data?

a)

UTP

b)

Physical layer

c)

Auxillary cables

d)

Coaxial cables

30.

What does NIC stand for?

a)

Network Interface Card

b)

Network Interconnect Card

c)

Network Interchange Card

d)

Network Integrated Card

31.

What does MAC stand for?

a)

media access control

b)

multi access control

c)

media account control

d)

multi address control

32.
Which layer handles the formatting of application data so that it will be readable by the destination system?
a)
Application
b)
Session
c)
Data Link
d)
Presentation
e)
Transport
33.
IP is implemented at which OSI model layer?
a)
Transport
b)
Data Link
c)
Logical Link Control
d)
Session
e)
Network
34.
Encryption takes place at what layer?
a)
Application
b)
Session
c)
Data Link
d)
Presentation
e)
Transport
35.
Routers operate at which layer of the OSI model?
a)
Physical
b)
Network
c)
Session
d)
Transport
e)
Data Link
36.
Bits are packaged into frames at which layer of the OSI model?
a)
Data Link
b)
Physical
c)
Application
d)
Transport
e)
Presentation
37.

TCP and UDP and most commonly associated with what layer

a)

Datalink

b)

Presentation

c)

Session

d)

Transport

e)

Networking

38.

Select the correct method used to setup a virtual circuit (or 3 way handshake)

a)

SYN ->

<- SYN/ACK

Ack->

b)

SYN ->

<- SYN

Ack->

c)

SYN ->

<- ACK

Ack->

d)

SYN ->

<- ACK

SyN/Ack->

39.

How much data can a typical frame contain?

a)

2243 pixels

b)

768 bits

c)

500 bytes

d)

1500 kilobytes

40.
Chromebook Keyboard misses what common key?
a)
Enter
b)
Caps Lock
c)
Esc
d)
Backspace
41.
The area in the bottom right corner, which contains the clock, battery indicator and account avatar is known as the ________.
a)
launcher
b)
status area/settings
c)
desktop
d)
thing-a-ma-jig
42.

A requirement is specified for the replacement of a motherboard in a five-year-old computer, choose the most appropriate proposal to resolve the issue.

a)

Advise your boss that the computer is too old.

b)

Recommend the disposal of the computer.

c)

Research prices for a new computer.

d)

Use the manufacturer’s website to obtain detailed specifications and then use the data to research similar updated parts.

43.

In preparing to do a fresh install of an operating system to a new empty HDD from a USB drive, what step is needed to enable this process to start?

a)

Modify the USB.

b)

Change the bios date.

c)

Fix the boot date

d)

Modify the boot order in the bios

44.
Which Windows Function Returns Windows To A Previous Date?
a)
Way-Back
b)
Return
c)
System Restore
d)
Uh-oh
45.
Which Function Divides A Hard Drive Into Smaller Sections?
a)
Format
b)
Partition
c)
Zip
d)
Ht acess
46.
Which Device Converts 120Volt AC From Your Wall To 12VDC for your computer to use?
a)
Motherboard
b)
CPU
c)
Power Supply
d)
Flux Capacitor
47.
At which stage in the laser printing process is the toner melted into the paper?
a)
fusing
b)
exposing
c)
developing
d)
processing
48.
The K in CMYK prints which color?
a)
black
b)
blue
c)
yellow
d)
red
49.
Which stage of the laser printing process comes first?
a)
processing
b)
exposing
c)
cleaning
d)
charging
50.

Below are the reason for change EXCEPT

a)

Cost reduction

b)

Streamline productivity

c)

Improve process

d)

Design improvement

e)

Colleague request

51.

The change control board should be made up of:

a)

representatives of the key stakeholders in the project

b)

the project manager and team leader

c)

the project sponsors

d)

the project support office

52.
A user brings you a mobile device whose battery life is very short. The user does not use location services or spend any exceptional time watching videos or playing games. What do you advise the user do to prolong the device's battery life?
a)
Turn off Bluetooth and cellular service and use Wi-Fi instead
b)
Keep the device plugged into power at all times
c)
Power off the device when it is not in use
d)
Purchase a new battery and install in the device
53.
For devices such as laptops that can be prone to overheating, what do you suggest to your users?
a)
Keep the laptop on a surface that is free of obstructions
b)
Reboot the device frequently to ensure continuous operation
c)
Place a fan near the laptop to keep it cool
d)
Periodically power off the computer and allow it to cool down
54.
If you experience difficulty in locating components while disassembling a device, what should you do?
a)
Refer to the manufacturer’s documentation
b)
Check an online video for the correct locations
c)
Look online for a similar device as a reference
d)
Stop and put the device back together at that point
55.
What is the biggest problem with disassembling and reassembling a mobile device yourself?
a)
You might void the manufacturer’s warranty.
b)
You might lose a part along the way.
c)
You might forget where a component’s location is.
d)
You might electrocute yourself during disassembly.
56.

Which of the following are possible reasons that a laptop's keyboard might fail completely? (Select the two best answers.)

a)

A key is stuck

b)

A ribbon cable is disconnected

c)

The user spilled coffee on the laptop

d)

The keyboard was disabled in the Device Manager

57.

One of your customers reports that she walked away from her laptop for 30 minutes. When she returned, the display was very dim. She increased the brightness setting and moved the mouse but to no effect. What should you do first?

a)

Replace the LCD screen.

b)

Check the operating system for corruption

c)

Connect an external monitor to verify that the video card works.

d)

Check whether the laptop is now on battery power.

58.

What is this laptop component?

a)

Motherboard

b)

Wifi Module

c)

Heatsink

d)

CPU

e)

RAM

59.
How can a laptop utilize a large monitor and external storage while in the office?
a)
Use an Ethernet switch
b)
Use a USB hub
c)
Use a wireless network
d)
Use a docking station 
60.
The ___________ converts the touch actions (press, swipe, etc.) into a digital signal that is processed by the laptop.
a)
glass
b)
LED
c)
Digitizer
d)
OLED
61.
What should you always do before removing a SODIMM module? 
a)
remove the battery and make sure it is unplugged
b)
make sure all screws are removed
c)
turn the laptop on its side
d)
plug in the laptop
62.

You are unable to connect to a new device via Bluetooth after repeated attempts. What do you do to troubleshoot the problem?

a)

Move the devices closer together or change their relative orientations to each other

b)

Move closer to a window or more open space

c)

Return your device to the manufacturer for repair

d)

Uninstall Bluetooth support for your device and reinstall it

63.

Windows boot setting which the computer starts up with the minimum functions necessary to run

a)

normal mode

b)

safe mode

c)

cold reboot

d)

restore reboot

64.

What is another term for when your computer ceases to function (hard stop)?

a)

blue screen of life

b)

blue screen of death

c)

blue screen of help

d)

blue screen of hopelessness

65.

Which key combination will launch the Task Manager?

a)

CTRL-ALT-DELETE

b)

CTRL-SHIFT-ENTER

c)

CTRL-WINDOWS

66.
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
a)
A. Residual energy on the motherboard
b)
B. System overheating
c)
C. Distended capacitors
d)
D. Loose battery connection
e)
E. CMOS battery failure
67.
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?
a)
A. Check corporate policies for guidance.
b)
B. Get authorization from the manager.
c)
C. Delete proprietary data before leaving the building.
d)
D. Remove the HDD and send the device for repair.
68.

You are helping a user with a website that doesn’t want to load. Which of the following troubleshooting actions should be tried first to determine if the website itself has a problem?

a)

Open a different website.

b)

Disconnect and reconnect the network cable or USB adapter.

c)

Reinstall the web browser.

d)

Contact the Internet service provider.

69.

Gaining unauthorised access to someone else’s computer files is known as:

a)

copyright infringement

b)

hacking

c)

virus attack

d)

data theft

70.

13. “Malware” is:

a)

a type of scam

b)

unwanted software installed without permission

c)

security software to detect viruses

d)

a software bug

71.

14. Which of these is a sign of malware on your computer?

a)

You receive a fraudulent email

b)

Your browser alerts you it has blocked a pop-up window

c)

Your homepage has changed unexpectedly

d)

Your browser alerts you to update to a newer version

72.
Who is protected by copyright​ rules?
a)
Music companies
b)
Designers' clients
c)
Authors, artists, and other creators
d)
Designers who use copyrighted images
73.
How long does copyright usually​ last?
a)
70 years
b)
7 years
c)
The lifetime of the creator plus 70 years
d)
Forever
74.

What is a network protocol?

a)

Lets you connect to a device

b)

Agreed way of transferring files between devices on a network

c)

Agreed way of sending emails on a network

d)

Agreed way of checking files for errors

75.

Which protocol holds the email until you actually delete it?

a)

POP3

b)

IMAP

c)

SMTP

d)

FTP

76.

Ensures that communication between a host and a client are secured by encrypting communications.

a)

FTP

b)

HTTPS

c)

USD

d)

URL

e)

HTTP

77.

The physical layout of a computer network is called its

a)

topology

b)

geographical location

c)

hierarchy

d)

protocol

e)

architecture

78.

A service that translates a URL addresses into an IP addresses.

a)

DNS

b)

DHCP

c)

Encryption

d)

TCP/IP

e)

UDP/IP

79.

Which layer of the OSI and TCP/IP models defines services to segment and reassemble data for individual communications between end devices?

a)

application

b)

network

c)

transport

d)

Data Link

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