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WorksheetsB.E. Final Study Guide
Total questions: 41
Worksheet time: 22mins
Select the "4 Goals of Communication" from the list below:
to obtain or share information
to persuade
to chastise and shame
to build goodwill and image
to build relationships and self-esteem
Noun
A person, place, thing, or idea
an action
a word that describes a verb, adjective, or another adverb
a word that takes the place of a noun
Proper Nouns (____________________________) are capitalized.
general name for a person, place, thing, or idea
a SPECIFIC person, place, thing, or idea
Proper Noun Examples (CHOOSE 3):
Mrs. Haley
Starbucks
high school
Kaplan
Possessive Noun
shows ownership; usually formed by adding 's
a single noun that acts as a plural
a plural noun that acts as a singular
takes the place of a noun
Possessive Noun Examples (CHOOSE 3):
Coach Shay's desk
the woman's pencil
the child's lunch
the new school
Pronouns
A word that takes the place of a noun
a person, place, thing, or idea
describes a verb, adjective, or another adverb
combines two independent clauses
Future Tense
describes something that is yet to come; formed by adding "will" before a verb
describes something that occurred in the past; formed by adding "was" or "did" before a verb
Fragment
an incomplete sentence that may not have meaning; they may have meaning in context, as in "Good luck on your test!"
a complete sentence that contains a subject and predicate, as in, "I am going to the mall after school."
Parallel Construction
use the same grammatical form when offering several ideas in order to make your message clear
using the same parts of speech when discussing nouns in order to make your message clear
Parallel Construction Examples (CHOOSE 2):
The exercise program was rigorous and challenging.
Jack must wash, iron, and fold the clothes.
The students will run, jump, and have won the race.
Kimberly is divorced, thriving, and has dated Peter.
Example of Internal Communication Barriers (CHOOSE 3):
apathy (not caring)
being easily distracted
being stressed
being interested
What to consider about your audience when preparing an audience profile:
age, gender, background, education, experiences, interests, attitudes, and emotional states
their Hogwarts house
their ability to whistle
hair color, eye color, allergies
Reasons for Reading on the Job:
for background information, to locate specific data, to learn new procedures
learning about people in different worlds than your own through different literary genres
evaluating which of an author's works is the best for children to read
deciding which books in the library should be restricted to older ages
Language, body language, personal space, customs, and etiquette are examples of __________________, which can be communication barriers.
personal preferences
cultural differences
types of mayonnaise
disagreements
Ethics
the principles of right and wrong that guide an individual in making decisions
the idea that some people are inherently smarter than others
manners
types of written communication
Personal Space
the physical distance between individuals
one's dwelling, such as an apartment or house
someone's workspace, such as an office or cubicle
someone's social media profiles, such as profiles on Instagram or LinkedIn
Casual Listening
hearing and understanding a message, but not trying to remember the message in the long term
hearing and trying to understand AND remember a message; has a purpose
Complex Sentences
contains one independent clause and one or more dependent clauses
contains two or more independent clauses and no dependent clauses
contain one independent clause and no dependent clauses
When items in a series contain commas, you should use a ______________ to separate them.
semicolon
dash
comma
period
Dash
punctuation mark used to show a sudden change of thought OR emphasis; to set off an explanation that provides examples
punctuation mark used to show that a question is being asked
punctuation mark used to show that the speaker is excited
punctuation mark used after some prefixes and in forming some compound words, OR to divide words between syllables at the end of a line in documents
Hyphen
punctuation mark used after some prefixes in some words
punctuation mark used to show a sudden change of thought OR emphasis; formed by combining two hyphens
punctuation mark used to show that a question is being asked
punctuation mark used to show that the speaker is excited
When your job involves working with someone from another cultural background _______________.
show respect for the person and his or her culture
learning etiquette is NOT important
depend on stereotypes about them to guide your behavior
All of the above
Do deal ethically with clients or customers ______________.
promise what the customer requests, even if you are not sure you can deliver it.
be honest about the products or services your company offers
offer your informed opinions as facts
none of the above
The legal right of someone, usually the author or artist, to use or reproduce a work is called _____________.
plagiarism
copyright
ethics
none of the above
Effective team members __________.
are reliable and responsible
share confidential information about the team's work with everyone in the company
focus first on personal goals, then on team goals
all of the above
To work effectively with others on a team ___________.
don't waste time talking about team goals
don't wait for needed approvals to begin working
break large tasks into small parts
none of the above
A pronoun takes the place of a _________.
noun
verb
adjective
interjection
The closing of a message _______________.
provides an opportunity to build goodwill
should identify any action required
should be friendly and courteous
all of the above
An appropriate method for publishing a message that contains confidential information is by sending _____________.
an email
a printed letter or memo
a text message
all of the above
When planning a negative message ________.
adjust the content to the receiver
adjust the content to the receiver at the very end
the tone of the message is NOT important
begin by selecting supporting details
A credit refusal message _____________.
should be in direct order
grants credit to an applicant
denies credit to an applicant
should not say why credit has been denied
In business writing, ______________________.
the beginning sentence of a paragraph is usually a topic sentence
middle sentences develop the main idea of the paragraph
the last sentence brings the paragraph to a close
all of the above
The objective of a message may be to _____________.
promote goodwill
inform
persuade
all of the above
The purpose of a letter that asks for the price of a product is to _________.
inform
request
record
persuade
Which of the following is the FIRST STEP in planning a message?
determine the main idea
identify the objective
select supporting details
adjust the message for the receiver
A courteous message _________.
does NOT use titles before proper names
does NOT offend the reader by showing biases
does NOT use gender-neutral words for workers
all of the above
Clear messages ______________.
are precise and complete
use vague words and terms
omit needed details
confuse the reader
In a persuasive message, ________________.
the objective may be to get the reader to take an action
considering the reader's needs is NOT important
the organization of the message is NOT important
the objective may be to dissuade the reader
To gain the reader's attention in a persuasive message, you ___________. (CHOOSE 2)
could describe a problem related to your request
might remind the reader of a goal related to your request
should open the message with a confusing sentence
should give up before you get started
To use correct number expression, ____________.
use numerals to express indefinite amounts
write numbers 11 and higher in numerals
use numerals to express numbers only at the beginning of sentences
use words to express a day in a month
