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WorksheetsPeer Leadership Test
Total questions: 46
Worksheet time: 23mins
Soft Skills are
Critical skills necessary to perform work-related tasks
Used to communicate and work well with others
Gained only through social interaction
job-specific skills
Networking means ______________.
Developing new relationships
Expanding your social media presence
Projecting an image in the professional world
Gaining skills through life experiences
Jeans, t-shirts, and sandals are appropriate business-casual dress.
True
False
What is ethics?
Honesty of a person’s actions
Good citizenship
Actions to promote prosperity without regard to social, environmental, or economic issue
Moral principles or beliefs that direct a person’s behavior.
A code of conduct _________.
Dictates how business should be conducted
Identifies acceptable employee behavior while at work
Is an individual’s ideas of what is right and wrong
Presents a company’s benefits, salary, and vacation policies
The standard of appropriate behavior when using technology is called ________.
Digital footprint
EQ
Proprietary information
Digital citizenship
Mispronouncing words may affect your credibility.
True
False
Which of the following is not true about individuals with a positive attitude?
They are optimistic
They work around things that cannot be changed
They dwell on problems
They are eager to learn
Self management skills enable a person to ___________.
Control and make the best use of his or her time and abilities
Be self-employed
Work from home
Choose only projects that interest him or her
What are the elements of a SMART goal?
Systematic, methodical, acceptable, rational, and thorough
Standardized, mapped out, actionable, reasonable, and thoughtful
Sensible, material, applicable, reasoned, and targeted
Specific, measurable, attainable, realistic, and timely
Which of the following is an appropriate conversation topic for the workplace?
Complaining about new health benefits
An upcoming sales conference
A party you attended over the weekend
Your recent promotion and pay raise
During a dinner meeting, your napkin should be placed ____________.
On the table
Draped over your arm
In your pocket
On your lap
During a business meeting, it is inappropriate to check personal email
True
False
The first thing that makes an impression on people you meet is your
Resume
Attitude
Dress
professional network
A handshake is normally performed with which hand?
Left hand
Right hand
Either hand
Your dominant hand
A message that ________is one that provides information or education.
Persuades
Reprimands
Informs
Makes a request
Tone is how your words are interpreted by the receiver.
True
False
Biased words are often used in a _________manner
Positive
Neutral
Qualifying
Demeaning
Which of the following is not an example of nonverbal communication?
Making eye contact
Laughing
Nodding your head
Respecting personal space
Verbal communication uses __________to communicate.
Actions
Facial expressions
Words
Body language
Properly introducing someone to another professional can create _______________.
A positive first impression
A strong friendship
Animosity
An awkward moment
When on a work-related phone call, you should put the caller on speaker so you can multitask during the call.
True
False
Two types of listening are active listening and _________
Passive listening
Hearing
Nonverbal listening
Formal listening
To show a speaker that you are listening, you should _______________.
Stare at the speaker
Look at your notepad and constantly take notes
Nod your head in understanding
Interrupt the speaker to contribute to the topic
When attending a formal presentation, sitting in the front allows fewer distractions to interrupt your listening.
True
False
Two standardized letter formats are block and _____________.
Legal
Formal
Memo
Modified block
Netiquette applies to appropriate behavior when _________________.
Using a net email account
Communicating electronically
Setting up a business computer network
Interacting with new acquaintances
A cover letter is a ____________.
Job posting
Response to an event invitation
Letter or email sent with a resume
List of references
Anything posted on the Internet and on social media sites never completely go away.
True
False
. Which of the following is not an item that should be included in a portfolio?
An incomplete essay that contains grammar errors
Letters of recommendation
Professional certifications
Transcripts
In most industries today, applying for a job is accomplished ______________.
Through a friend
In person
Through the mail
Online
To prepare for a job interview, you should hold a(n) ___________ with another person.
Q&A session
Mock interview
Trial
Online chat
After a job interview, you should _________________.
Call to ask if your got the job
Research the company and requirements of the position
Send a thank-you message
Assemble your portfolio
When team members collaborate, they _______________.
Work together to create a solution
Disagree
Give up individual ideas
Blame others for failure
Interview apparel should be somewhat more formal than what is typical in the work environment.
True
False
Which of the following may be involved in conflict management?
Norming
Mediation
Passive behavior
Passive listening
All of the following are examples of leadership characteristics except _____________.
Honest
Dependable
Possessing problem-solving skills
Aggressive
The behavior of difficult people in the workplace can actually impact another person’s career.
True
False
People with self-confidence ___________________.
Do not know how to use their abilities to achieve goals
Think they are better than everyone else
Believe in their ability to make something positive happen
Have low self-esteem
Which of the following is not true about an elevator speech?
It is a brief commercial about yourself
It is a display of arrogance
It is a form of self-promotion
It explains why your work is important
Ways to earn a promotion include __________.
Engaging in office gossip
Demonstrating the skills needed for a higher position
Acting over-confident and entitled
Exhibiting superiority over coworkers.
When first entering your career field, it is realistic to expect _________.
A senior manager position
A six-figure income
A prestigious office
An entry-level position
What is diversity?
Discrimination based on a person’s race, color, religion, gender, or national origin.
The interacting forces within a group or team
Having representatives from different backgrounds, cultures, or demographics in a group
The proactive of recognizing, accepting, and respecting diversity
Intercultural communication means that everyone communicating should speak the same language.
True
False
Which of the following is not a benefit of a diverse workforce?
Being more receptive to customer needs
Providing customer service in various languages
Finding new ways of completing tasks
Creating barriers to communication
Cultural intelligence is _________________.
The ability to adapt to unfamiliar cultural situations
Being able to speak multiple languages
Labeling people from other cultures
Ideas and behaviors of various generations
