WorksheetsChapter 31 On the Job
Total questions: 29
Worksheet time: 15mins
A valuable employee is one who intends to:
use the position as a stepping-stone to a better job at a different salon
stay in the same position as long as possible
continue learning throughout his or her career
focus only on what needs to be done today
Which of the following is NOT a method of utilizing social media to promote your business?
Offer special promotions through the salon's Twitter account.
Suggest that clients perform a search for your salon on Google.
Encourage clients to post a review of your salon on Yelp.
Offer information and beauty tips on the salon's Facebook page.
Which of the following is NOT a recommended strategy for getting the conversation started on retailing products?
Be informed about the merits of using generic store brands
Discuss the products you are using as you use them.
Place the product in the client's hands when possible
Inform the client of any promotions going on in the salon.
When selling salon products and services, you should:
recommend the most expensive options
assume that you are more knowledgeable than the client
deliver your sales talk in a rapid, aggressive manner
never misrepresent your products or services
When you keep and follow a monthly budget, you do NOT:
record your standard monthly expenses
record your typical monthly income
significantly restrict your spending
make it possible to plan ahead for bigger expenses
The best way to record your tips and additional income for tax purposes is to keep a _____ log.
weekly
daily
bi-weekly
monthly
Evaluations are commonly scheduled _____ days after hiring.
60
30
14
90
Until you have at least _____ of servicing clients under your belt, you may not be able to make a living on straight commission compensation.
one year
six months
two years
five years
When working on a straight commission basis, commissions can range anywhere from _____ percent, depending on multiple factors.
40 to 80
5 to 15
10 to 25
25 to 60
Which of the following people does NOT get overtime pay for working more than 40 hours per week?
salon manager
hairstylist
nail technician
salon receptionist
Job descriptions commonly include all of the following EXCEPT the:
employee's projected compensation for the year
employee's duties and responsibilities
opportunities available to employees
attitudes employees are expected to have
Good team players do NOT:
build relationships
remain loyal to the salon
share their knowledge
encourage conflict
To be a good team player, you must:
be concerned only with your own success
gossip freely with other team members
be willing to help with whatever needs to be done in the salon
never be subordinate to anyone
When working in a salon, it is important that you:
put your own feelings and desires first
try to remain unaware of problems
consider your education finished after you have graduated
be someone who can be counted on to tell the truth
In a service business, your career revolves around:
serving your clients
performing your favorite services
self-improvement
finding a mentor
When you work at a salon:
you are given the chance to do a certain procedure repeatedly until you get it right
you are expected to put the needs of the salon and its clients ahead of your own
you have leeway in the matter of juggling your personal life with work
making and fixing mistakes is an accepted part of the process
In general, cosmetologists are entitled to overtime pay if they work more than _____ hours per week.
30
35
40
25
Scheduling clients for their next service appointment before they leave the salon is known as:
rebooking
retailing
referrals
marketing
A _____ approach focuses emphatically on why a client should buy a product.
hard sell
soft sell
The act of recommending and selling products to your clients for at-home use is called:
upselling
retailing
ticket upgrading
defaulting
Ticket upgrading is also called:
budgeting
upselling services
tipping
defaulting
Which of the following is NOT a method of increasing how much money you have available to spend?
increasing service prices
working more hours
spending less
retailing less
Not paying back debt such as a car loan is called
amortizing
budgeting
defaulting
credit
In a corporate structure, which department typically handles financial planning for employees?
human resources
accounting
collections
customer service
Tips are income in addition to your regular compensation and:
must be declared as income but are not taxed
must be declared as income but are taxed lower
must be tracked and reported as income on income tax returns
are tax-free and not required to be reported on tax forms
A percentage of the money the salon takes in from sales may be offered to practitioners as a:
commission
salary
tip
tax
Which compensation method is generally best for a new salon professional?
salary only
commission plus tips
tips only
commission only
Which of these is NOT one of the basic methods of compensation offered by salons?
salary plus commission
salary only
commission only
tips only
A _____ is a document that outlines all the duties and responsibilities of a particular salon position.
job application
resume
cover letter
job description
