WorksheetsAirbnb Pop Quiz
Total questions: 10
Worksheet time: 3mins
What is the main reason users have to contact Airbnb and what team deals with it?
COVID-19, Resolutions 2.
Cancellations, Resolutions 1
Cleanliness issues, Resolutions 2
Missing Payouts, Resolutions 1
What can hosts choose to show their flexibility in terms of refunding a cancelled reservation?
Send a message to every guest about what cancellation policy they have.
Post on the house rules the type of cancellation.
Different cancellation policies.
Call CS to get cancellation policy changed.
What’s a Pro-Host ?
Option that is only available for plus and luxe listings.
Program available only for Super-Hosts (SH)
Just dedicated to large hotel enterprises.
Anyone interested in growing a hospitality business on Airbnb.
What team deals with data requests?
Regulatory Response.
Safety.
Love Team.
Community Education.
Are you allowed to share a copy or screenshot of a message a user sent to you with a friend or co-worker?
Yes.
No.
What is Nova Knowledge?
It is our tool in which we can pull up tickets.
It is a data base only available for supervisors.
It is a public knowledge base.
It is our internal knowledge base.
What can you search in the Nova Landing Page search bar?
Email, reservations, phone numbers.
Workflows.
Social Security Numbers, email.
Credit Card Numbers.
"Super High" is one of the ticket priorities ?
False
True
What will you find by clicking on this button ?
Latest ringtones from Nova.
Latest updates from 24-7 Intouch.
Latest updates from Airbnb.
Latest gossip trends among Community Education.
Can we share Workflows (WF) with users ?
False
True.
