WorksheetsExpresslane and POS
Total questions: 11
Worksheet time: 8mins
What do we use expresslane for?
Selling apple products
Selling services and products with specific SKUs
Selling services ONLY
selling all kinds of appliances
What does POS stand for?
(a)
Wheren can we find the protection plans?
Breeze/Contracts
Breeze/Precinct
OMA
ETK Tool
When taking a payment, we need to ask for...
Expiration date only
Card numbers only
Card numbers, expiration date and Security Code
Card numbers and expiration date
Where is the ''Tendering Apps/Payment UI'' located?
Inside Chrome in Citrix
In OMA
In Citrix desktop
In Alorica's desktop
What tool do we use for a Return and Exchange?
NOVA
POS
Expresslane
FMS
Where can we add an AppleCare Plan to an item that has already been purchased?
Expresslane
POS
Not under our Scope of Work
NOVA
Which tool allows us to add a GSP for an item that has already been delivered?
POS
UPS
Cx has to go to the store if item has been received
Breeze
Apple care plans are only sold at apple stores
FALSE
TRUE
NO IDEA
What tool we use for return and exchange
Breeze
OMA
Jose knows
POS
Where can we process price matches?
POS
Expresslane
POS and Expresslane
Breeze
