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WorksheetsChapter 4- Decision Making
Total questions: 20
Worksheet time: 10mins
Amran want to buy a house. He collects the local real estate market data and financial data. Based on the data, he develop some cases, such as buying a small house close to the downtown or buying a bigger house in a suburb area. After making cases, it is time to predict what happens in each case. If he buys a house in a suburb, he has more room, access to nature, more friendly community, but the house appreciation will probably not be too much. In the other case, he might have a smaller house, access to more restaurants and nightlife events, and his house will appreciate significantly in the current market. This refer to which decision making situation
Risk
Uncertainty
Certainty
Ambiguity
In the brainstorming technique, ideas will be criticized and evaluated quickly during the session.
true
false
Uncertainty is a condition where there is no knowledge about the future events while risk refer to the probability of winning or losing something worthy.
true
false
A man lost his job and is unable to pay his rent. Because of this, he makes the choice to steal money from the local convenience store. In this situation, the man makes decision under _______situation whereby he already knew the potential of the outcome.
certainty
risk
uncertainty
ambiguity
Programmed decision involves making _______decision
routine
unique
unusual
Barkoba wanted to purchase a new car. He has surveyed some of the car models and evaluated those which fits to his criteria. In the decision making process, this refer to which steps?
Step 3: generating alternatives
Step 2: identifying objectives
Step 4: evaluating alternatives
One of the advantage of group decision making is
Minority domination
Concern for individual rather than group goals
Higher level of satisfaction and acceptance
Your current handphone has become outdated and is facing with some issues. Therefore, you have planned to purchase a new one. According to the decision making process, how many steps does it take to make the decision?
6
7
8
Emilia is a CEO in an online fashion business. Her company currently sells to the South East Asian market only. However, due to high market growth, she is deciding to expand the business. Which type of decision making that she has to make?
Programmed decision
Non-programmed decision
Barkoba wanted to purchase a new car. He has surveyed some of the car models and evaluated those which fits to his criteria. In the decision making process, this refer to which steps?
Step 3: generating alternatives
Step 2: identifying objectives
Step 4: evaluating alternatives
Brainstorming enhances creativity by focusing on generating ideas rather than on choosing an alternative.
True
False
An approach refer to a technique that uses the experts to make predictions and forecasts about future events without meeting face to face.
Nominal Technique
Expert Technique
Delphi Technique
Members of department list alternative to solve a problem, all ideas are recorded and members are discussing and evaluate those ideas. This refer to :
Brainstorming
Delphi Technique
Nominal Group Technique
Group think is an advantage of group decision making.
True
False
Below are the steps in the decision-making process, except:
Identifying opportunities and diagnosing problems
Detailing of work
Reaching decisions
Identifying objectives
Which of the following best describes the main purpose of the Devil’s Advocacy approach in decision-making?
To ensure that all team members agree on one alternative before implementation.
To intentionally criticize the chosen alternative to uncover its weaknesses and improve decision quality.
To create two competing alternatives and debate between them.
To choose the most popular decision among team members.
A management team at a courier company decides to implement a new automated tracking system. To test the decision’s strength, one manager is asked to argue against the idea by identifying possible failures and risks.
Which decision-making approach is being applied here?
Brainstorming
Nominal Group Technique
Devil’s Advocacy
Dialectical Inquiry
Two departments propose different strategies to improve parcel delivery efficiency at Pos Malaysia.
Alternative 1: Increase automation in sorting centers.
Alternative 2: Focus on employee training and process improvement.
The management encourages both sides to debate the merits and weaknesses of each option before making a final decision.
Which decision-making technique is the team using?
Devil’s Advocacy
Dialectical Inquiry
Groupthink
Consensus Building
Which of the following actions best represents Step 3: Evaluate Alternatives in the decision-making process?
A. Identifying that sales have dropped and action is needed.
B. Comparing possible solutions to determine their advantages and disadvantages.
C. Selecting the alternative that best meets organizational goals.
D. Monitoring the results of the implemented decision.
A logistics manager notices frequent delivery delays (Step 1). The team suggests three possible solutions (Step 2). After testing, they select the most cost-effective option and apply it (Steps 3–5).
A month later, they analyze customer feedback to see if the delays have decreased.
Which step of the decision-making process does this final action represent?
A. Step 4 – Choose Among Alternatives
B. Step 5 – Implement Chosen Alternative
C. Step 6 – Learn From Feedback
D. Step 2 – Generate Alternatives
