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POM- Chapter 1

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.
Which skill is more important at lower levels in the organization?
a)
Human
b)
Conceptual
c)
Technical
2.
The Hawthorne studies were originally done to see if lighting affected the productivity of the workers in factories, instead the studies found that:
a)
Higher temperatures reduced productivity.
b)
Human relations increased productivity.
c)
More money resulted in increased productivity.
3.
Jane Inc. uses customer service surveys to identify how well they are performing in the area of customer service this is an example of the which management function?
a)
Planning
b)
Organizing
c)
Controlling
4.
Linda is a manager at ICT Co., she is giving out awards at the annual employee appreciation dinner to recognize outstanding employees. Which function of management is Linda demonstrating?
a)
Leading
b)
Organizing
c)
Controlling
5.
________________was the earliest management theory and was a result of the rise of the factory system?
a)
Humanistic Perspective
b)
Operations Management
c)
Classical Perspective
6.
Linda is monitoring employees and making corrections when necessary. This is an example of which management function?
a)
Collaborating
b)
Controlling
c)
Commanding
7.

Assigning daily tasks to your employees, is most consistent with which of the four functions of management?

a)

Organizing

b)

Controlling

c)

Planning

8.

Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

a)

Figurehead

b)

Liaison

c)

Leader

d)

Communicator

9.

Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

a)

Directive

b)

Decisional

c)

Interpersonal

d)

Informational

10.

Which of the following is not an example of a decisional role?

a)

resource allocator.

b)

disturbance handler.

c)

negotiator.

d)

figurehead.

11.

The manager who transmits information that might be of value to the organization to others is carrying out the role of

a)

disseminator

b)

monitor

c)

spokesperson

12.

Which of the following is NOT a Basic Skills of Managers?

a)

Technical skills

b)

Human skills

c)

Conceptual skills

d)

Financial skills

13.
McGregor's Theory X holds what belief about people:
a)
Humans have an inherent dislike of work
b)
Humans look for opportunities to take on responsibility.
c)
The average human wants to contribute to the organization.
14.
Jaime is operating a forklift to move items throughout the warehouse. This is an example of what kind of skill?
a)
Human
b)
Conceptual 
c)
Technical
15.
_________is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
a)
Management
b)
Operations
c)
Administration

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