Housekeeping supervisors are required to conduct daily room check not only for the purpose of checking the condition of the room but also to check and validate room status.

Some hotels give the name RECEPTION DESK rather than Front Desk.

The computer system creates a data base where in the names and other details regarding house guest are recorded including their room, length of stay and billing arrangement.

Different hotels require same information during the registration.

It is not necessary to have as many information about guest’s background, contact number and address.

For mutual protection, hotels share information about guests who are backlisted due to robbery, skipping bills, etc. The desk clerk must check guests’ names against this list of blacklisted people before accepting them for registration.

Serious problem occurs when the Front Desk fails to monitor and update the status of guestrooms.

The Code OOO stands for Out of Order.

Rooms that are vacant and ready for occupancy are coded yellow (Y).

When a Registration Card is confirmed and pre – paid, the arriving guest is usually pre – registered, with pre – blocked room.

Present to the guests the notice form and room rates and explain the features of each classification.

A Computerized System creates a data base where in the names and other details regarding house guests are recorded including their room, length of stay, billing arrangement (whether with or without signing privilege, special arrangements etc.)

The reservations clerk shall forward to the front office all reservation slips for the expected arrivals for the next day.

The Notice Form shall be entered in the folder corresponding to the room number assigned to each arriving guest.

Once the guest arrives and assigned a room, the status of blocked shall change to “occupied”.

If the guest wants to sign against his account, additional information is required.

The desk clerk must discreetly explain to the guest on cash basis “that he will not be able to sign chits or charge his bill to his room account (payment upon check out).

Upon arrival of the group to the hotel, the hotel group members are escorted by a reservation clerk to the function room or any place designated for briefing.

To have a sound basis for room allocation and for making sales audit, the night audit shall accomplish a night report which consists of a summary of room that are occupied blocked for arrival, on house use, out of order and vacant.