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WorksheetsGraduation Quiz
Total questions: 24
Worksheet time: 18mins
Who is your first report person whenever you have issues work related ?
Your colleague
Compliance team
Team manager
SME Zai/Lawrence
Which floor is flight team located in Southpoint office ?
Level 12
Level 11
Level 10
Level 9
Our RTO has been rescheduled to a new date which is ....
12 February 2022
13 February 2022
14 February 2022
15 February 2022
Below are the KPI metrics except for
Closure
GIFT
Agent Behavior
CSAT
Moving forward, where can you find information on the email transfer workaround for non trained supplier departure date more than 3 days?
Nowhere to be found
Flight News Today
Flight Team Captain (TC)
Outlook email
You will need to report at least _ hours prior to your shift in case of unplan leave
Anytime also can
30 minutes
1 hour
2 hours
You should submit your violation tracker email immediately when tech issue occurs.
TRUE
FALSE
All below are the main purposes of submitting a GIFT except for
Give feedback on both behaviors and procedural knowledge
Share a recognition or flag a learning opportunity
Take ownership of your feedback & observations
Make sure agent get necessary punishment for their mistake
What is our beloved SDM full name
Len Hernandez
Marilen Hernandez
Marylen Hernandez
Marilen Hernandes
What is the deadline to submit request to contribute 11% epf deduction for Jan 22 to June 22 ?
22 December 2021
23 December 2021
24 December 2021
25 December 2021
Select all 3 main important components of behavior KPI (select all three)
Situation
Action
Behavior
Impact
Suggestion
Below names are all L&D warriors except for
Mangalindan, Rowena
Kang, Eunna
Wong, Alan
Oso, Sherwin
Liebig, Lola
Consolidator spreadsheet (Excel) will be no longer update on/after 1 December onward.
TRUE
FALSE
Club Travel White Label: Agoda charges the customer, not club travel
TRUE
FALSE
Your friend seeks for your help in regards of his/her agoda flight booking. You then provide all the information to your friend after accessing Athena. Is this compliance ?
YES
NO
Following the recent announcement of the 2022 Budget, the minimum EPF rate of employee share contribution will continue to be 9% for the wages between 1st January 2022 to 30th June 2022. Effective 1st July 2022, the minimum contribution rate will increase to 11% for all employees.
TRUE
FALSE
For leave automation in WFO, how many days prior you need to apply in order to get immediate approval.
7 days
14 days
10 days
3 days
Club Travel White Label: All contacts related to Club Travel are routed to which language?
HK
CN
VN
KR
When receiving ASC email from supplier, we can copy the GDS format and forward it to customer without editing.
TRUE
FALSE
You are only allow to take maximum of __ minutes Aux leave soon before going for personal/training/meal/meeting/coaching
8 minutes
10 minutes
5 minutes
6 minutes
Case handling procedure
1. Receive call/email
2. Read note (if any) to understand the case
3. Submit TC tools to seek assistance (if needed)
4. Check confluence
Is this a correct case handling ?
YES
NO
What do you need to do if you cannot follow aux as plotted in verint ?
For example : delay meal/personal
Ping in Real Time Management
No action needed
Get approval from TM/TC
Send email via outlook to adjust aux timing
How do you report your unplan leave before your shift start
Ping available TM/TC
Submit SD via workday
Send email via outlook
No action needed
Where is the venue of our Thanksgiving dinner on upcoming Sunday ?
DoubleTree by Hilton Penang
Hilton Kuala Lumpur
DoubleTree by Hilton Melaka
DoubleTree by Hilton Kuala Lumpur
