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Salesforce

Total questions: 10

Worksheet time: 17mins

Name
Class
Date
1.

The Service Operations Director of Cosmic Service Solutions would like the picklist values of the 'Status' field on the Case object modified. What options are available to modify the standard field? Choose 3 answers.

a)

The standard values can be deleted

b)

Additional values can be added

c)

The values can be reordered

d)

The standard values cannot be deleted

2.

The Account object has a one-to-many relationship with which of the following objects? Choose 2 answers

a)

Campaign

b)

Case

c)

Lead

d)

Opportunity

3.

Which of the following are standard objects available in Salesforce? Choose 3 answers.

a)

Campaign

b)

Role

c)

Account

d)

Case

e)

Position

4.

A Salesforce administrator is training new employees new to Salesforce on the basic data model. What can an object in Salesforce be compared to? Choose 1 answer.

a)

A table of data with records and fields

b)

A component of the user interface

c)

A way of sharing data

d)

A method of accessing data programmatically

5.

An administrator is considering deleting a custom text field on the Account object that is thought to be no longer needed. What is true regarding a deleted field? Choose 1 answer.

a)

The administrator must contact Salesforce support to restore data

b)

It can be recovered within 15 days of deletion

c)

It can be recovered within 30 days of deletion

d)

The data can never be recovered

6.

A manager wants to view the total expected revenue for all open opportunities related to an account on the account page layout. Which of the following can be used to display this information? Choose 1 answer.

a)

Lookup Field

b)

Roll-up Summary Field

c)

Formula Field

d)

Custom Field with Trigger

7.

After creating and customizing a record page in the Lightning App Builder, customer service representatives are not able to view the new layout. What could be the issue? Choose 1 answer

a)

The record page is invalid

b)

The record page was saved as a draft

c)

The record page was not assigned to any profiles

d)

The record page was not activated

8.

If the Annual Revenue standard field on the Account object is not required, what can be done to remove access to it? Choose 2 answers

a)

Remove it from the page layouts

b)

Hide it using field-level security

c)

Delete the field from the object

d)

Use a permission set to hide the field

9.

The support team requested the Salesforce Administrator to create a second email field for capturing an additional customer email address. After 6 months the support team found that the field was not useful and would like to delete it. What is true about deleting custom fields? Choose 2 answers.

a)

If a custom field has been deleted, the field, its data, but NOT the field history can be restored within a limited time.

b)

If a custom field has been deleted, the field, its data, and the field history can be restored within a limited time.

c)

Custom fields cannot be deleted, they can only be deactivated

d)

Custom fields cannot be deleted if there are any references to them

10.

Which of the following can be added to a custom page layout? Choose 1 answer.

a)

Workflow rules

b)

List Views

c)

Custom fields

d)

Validation rules