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WorksheetsCS- Operations understanding
Total questions: 21
Worksheet time: 11mins
If FE has made 3 attempts but seller has not handed over a single shipment yet, then the courier partner will block the seller location for pickup.
True
False
How much is the shipment validity for pick up?
60 days
45 days
10 working days
7 days
If orders placed at 11am for the day, which of the following courier company is most likely to postpone the pickup for next day?
Ekart
Bluedart
Fedex
Delhivery
For Bluedart 500gms air, what is the maximum weight that can be picked up.
5 KG
10 KG
15 KG
500 gms
While handing over the shipment to FE, seller must ensure?
Signed Manifest Copy
Inform end Customer
Nothing is required
Shipment should not be labelled.
If a pickup is not done within same day from Placed / Manifested date seller needs to
Inform the customer about delay
Relax
Raise a ticket
Liquid Items will not be eligible for refund in case of damages.
True
False
Seller must print separate manifest for different courier partners for Pickrr to avoid confusions.
True
False
In the event of undelivered case, due to Customer Refusal, what information is required from seller to do a reattempt?
Updated Address and Phone number
Screenshot of chat/mail or audio recording
No information required
Future Delivery Date
If a seller is not available for receiving RTO shipment, within how many days shipment will be disposed off?
Never
7 days
14 days
60 days
Pickrr offers reverse shipment defined as
Quality check
No Quality check
Pickrr doesn't offer Reverse shipment
What are the causes of ODA cases?
address is beyond delivery area radius
address mismatch with pincode
address of village, pincode of city
All of the above
What is the timeline to escalate the case for reattempt after the last attempt?
Anytime
24 hours
48 hours
Cannot be done
Mode of payment - Prepaid to COD, can be changed only if
UD stage/ 0 attempts
Cannot be changed
OFD stage
Anytime
For how long shipments are held at hub in ODA situation?
No holding period
48 hours
72 hours
Will be marked RTO
Weight push by courier company is done 4 times a month on?
1st, 10th, 15th, 25th
1st, 7th, 14th, 26th
1st, 7th, 14th, 21st
5th, 15th, 25th, 30th
A wallet seller must raise weight dispute via
Sellers' Dashboard
Call Courier company directly
Call KAM/BDM
Must pay the discrepancy
When raising dispute, the weight can be equal or more than the original weight which was uploaded at the time of placing the order.
True
False
How many times can a Seller reject the dispute?
1
2
3
Never
To have a quicker resolution (same day assignment of ticket), weight dispute should be raised before?
11AM
12 Noon
5 PM
Call KAM/BDM
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