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CS- Operations understanding

Total questions: 21

Worksheet time: 11mins

Name
Class
Date
1.

If FE has made 3 attempts but seller has not handed over a single shipment yet, then the courier partner will block the seller location for pickup.

a)

True

b)

False

2.

How much is the shipment validity for pick up?

a)

60 days

b)

45 days

c)

10 working days

d)

7 days

3.

If orders placed at 11am for the day, which of the following courier company is most likely to postpone the pickup for next day?

a)

Ekart

b)

Bluedart

c)

Fedex

d)

Delhivery

4.

For Bluedart 500gms air, what is the maximum weight that can be picked up.

a)

5 KG

b)

10 KG

c)

15 KG

d)

500 gms

5.

While handing over the shipment to FE, seller must ensure?

a)

Signed Manifest Copy

b)

Inform end Customer

c)

Nothing is required

d)

Shipment should not be labelled.

6.

If a pickup is not done within same day from Placed / Manifested date seller needs to

a)

Inform the customer about delay

b)

Relax

c)

Raise a ticket

7.

Liquid Items will not be eligible for refund in case of damages.

a)

True

b)

False

8.

Seller must print separate manifest for different courier partners for Pickrr to avoid confusions.

a)

True

b)

False

9.

In the event of undelivered case, due to Customer Refusal, what information is required from seller to do a reattempt?

a)

Updated Address and Phone number

b)

Screenshot of chat/mail or audio recording

c)

No information required

d)

Future Delivery Date

10.

If a seller is not available for receiving RTO shipment, within how many days shipment will be disposed off?

a)

Never

b)

7 days

c)

14 days

d)

60 days

11.

Pickrr offers reverse shipment defined as

a)

Quality check

b)

No Quality check

c)

Pickrr doesn't offer Reverse shipment

12.

What are the causes of ODA cases?

a)

address is beyond delivery area radius

b)

address mismatch with pincode

c)

address of village, pincode of city

d)

All of the above

13.

What is the timeline to escalate the case for reattempt after the last attempt?

a)

Anytime

b)

24 hours

c)

48 hours

d)

Cannot be done

14.

Mode of payment - Prepaid to COD, can be changed only if

a)

UD stage/ 0 attempts

b)

Cannot be changed

c)

OFD stage

d)

Anytime

15.

For how long shipments are held at hub in ODA situation?

a)

No holding period

b)

48 hours

c)

72 hours

d)

Will be marked RTO

16.

Weight push by courier company is done 4 times a month on?

a)

1st, 10th, 15th, 25th

b)

1st, 7th, 14th, 26th

c)

1st, 7th, 14th, 21st

d)

5th, 15th, 25th, 30th

17.

A wallet seller must raise weight dispute via

a)

Sellers' Dashboard

b)

Call Courier company directly

c)

Call KAM/BDM

d)

Must pay the discrepancy

18.

When raising dispute, the weight can be equal or more than the original weight which was uploaded at the time of placing the order.

a)

True

b)

False

19.

How many times can a Seller reject the dispute?

a)

1

b)

2

c)

3

d)

Never

20.

To have a quicker resolution (same day assignment of ticket), weight dispute should be raised before?

a)

11AM

b)

12 Noon

c)

5 PM

d)

Call KAM/BDM

21.

Rate your overall Training Experience

a)

1-6 (Detractor)

b)

7-8 (Passive)

c)

9-10 (Promoter)