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WT@H CYK

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

What is the name of the task that associates can refer to for W@H inquiries?

a)

Information about Work From Home

b)

Inquiries About Work From Home Agents

c)

Work From Home Information

d)

Kansas City Information

2.

Which of the following personal equipment are not allowed to be used by customer facing associates?

a)
b)
c)
d)
3.

What is the term used for associates who are part of Emerald City/Onsite?

4 lines
4.

The following statements are true EXCEPT:

a)

Associates can only logon for an hour prior the start of the shift

b)

Agents should connect & disconnect to the VPN at the start & end of shift

c)

Associates can use own USB Wireless LAN instead of LAN Cable

d)

Associates cannot use personal headsets

5.

Which of the following is the safe and proper way of managing our power strips/extension cords?

a)
b)
c)
d)
6.

Who among the following WOW Warriors discussed Workstation Safety?

a)
b)
c)
d)
7.

Which of the following is the correct W@H Setup?

a)
b)
c)
d)
8.

True or False: We are allowed to go to BGC with our crush as long as it's whiteline

a)

True

b)

False

9.

Which of the following drinking vessels is safe to use while on our workstations?

a)
b)
c)
d)
10.

Which of the following is a good chair to use while W@H?

a)
b)
c)
d)