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WorksheetsMGT162:CHAPTER QUALITY
Total questions: 11
Worksheet time: 13mins
Quality is the totality of features and characteristics of a product or service and determines its ability to satisfy or implied needs.
TRUE
FALSE
TQM stands for Total Quality Manager
TRUE
FALSE
Only benchmarking is being used as tools of TQM
TRUE
FALSE
Quality can be defined as the degree to which a product or service is considered to be luxurious.
TRUE
FALSE
Without empowerment, TQM will not be successful in the organization.
TRUE
FALSE
Philip B. Crosby was introduced the cause-and-effect diagram as a tool used in Total Quality Management (TQM).
TRUE
FALSE
Total Quality Management is the integration of all functions and processes within an organization in order to achieve continuous improvement of the total quality of product or services
TRUE
FALSE
What happiness means for you?
Circle it if you see what i see!
TIME TO FOCUS KIDS!
TAKE A DEEP BREATH...IT JUST A BAD DAY, NOT A BAD LIFE. CHILL!
AGREE
STRONGLY AGREE
DISAGREE
STRONGLY DISAGREE
