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Worksheets

Career Fundamentals/Exam Review

Total questions: 23

Worksheet time: 12mins

Name
Class
Date
1.

In the Problem Solving Process, which step comes after 'Define the Problem':

a)

Take Action

b)

Choose a Solution

c)

Finish your shift

d)

Come up with Solutions

2.

In the Problem Solving Process, which step comes before 'Take Action':

a)

Choose a solution

b)

Define the Problem

c)

Finish your shift

d)

Come up with Solutions

3.

In the Problem Solving Process, which step comes after 'Choose a Solution':

a)

Take Action

b)

Define the Problem

c)

Identify Solutions

d)

Pick a Problem

4.

In the Problem Solving Process, which step comes after 'Come up with Solutions':

a)

Chose a Solution

b)

Define the Problem

c)

Finish your shift

d)

Take Action

5.

What information should you expect to enter on a job application?

a)

Name of family members

b)

Age

c)

Hair color

d)

Education

6.

Which: SMART Goal element is missing from the following goal "You must stock 20 boxes of product onto the store shelves":

a)

T-Time Based

b)

S-Specific

c)

M-Measurable

d)

A-Achievable

7.

A group of people that work together towards a shared purpose or common goal is a:

a)

Meeting

b)

Team

c)

Huddle

d)

Group

8.

Which SMART Goal element is missing from the following goal "You must see a lot of items today":

a)

T-Time Based

b)

S-Specific

c)

R-Results Oriented

d)

A-Achievable

9.

When you respond to a challenge with optimism, helpfulness, encouragement, and/or excitement, you're demonstrating what?

a)

Discipline

b)

A Positive Attitude

c)

Intelligence

d)

A Negative Attitude

10.

A broad, general, and written statement of specific job is a:

a)

Job Objective

b)

Job Title

c)

Job Description

d)

Job Analysis

11.

What does the M in SMART Goal Setting stand for?

a)

Measurable

b)

Monthly

c)

Memorable

d)

Managed

12.

Planners, checklists, large calendars, and computer applications are used with which Time Management Skill?

a)

Organize

b)

Focus

c)

Create

d)

Prioritize

13.

What does the R in SMART Goal Setting stand for?

a)

Ready

b)

Results-Oriented

c)

Ready-Oriented

d)

Routine

14.

What does the A in SMART Goal Setting stand for?

a)

Able

b)

Accountable

c)

Accurate

d)

Achievable

15.

How a person thinks or feels about something and how it's reflected in their behavior is called:

a)

Skill

b)

Will

c)

Attitude

d)

Knowledge

16.

A poor reaction to an idea or situation is called a:

a)

Positive Attitude

b)

Negative Attitude

c)

Beneficial Skill

d)

Problem Solving

17.

Which is a tool to help you organize your time?

a)

To do list

b)

Ask your boss to remind you what to do

c)

Ruler

d)

File Folders

18.

Which response best describes behavior of a great team member?

a)

Blames others instead of taking responsibility

b)

Talks badly about coworkers and customers

c)

Helps new associates get comfortable and confident in the workplace

d)

Complains about new challenges and assignments

19.

Tuning out interruptions is an example of:

a)

Focus

b)

Creativity

c)

Organization

d)

Prioritization

20.

Which functional area in a retail store usually ensures: Compliance with Labor Laws, Hiring and Firing of Employees, Recruiting and Training New Employees, Processing Payroll, and Managing Benefits and Employee Relations?

a)

Finance

b)

Information Technology

c)

Human Resources

d)

Visual Merchandising

21.

Choose the example of nonverbal communication from the list below:

a)

Correct spelling in a text message

b)

Words in an email

c)

Words in a phone call

d)

Hand and body movements

22.

Choose the example of nonverbal communication from the list below:

a)

Correct spelling in a text message

b)

Words in an email

c)

Words in a phone call

d)

Hand and body movements

23.

Which functional area in a retail store usually manages the on-site revenue generation, administration, and reports on the center's expenses?

a)

Visual Merchandising

b)

Information Technology (IT)

c)

Human Resources

d)

Finance