WorksheetsTELEPHONE ETIQUETTE FOR OFFICE PRO
Total questions: 12
Worksheet time: 6mins
Should you answer the call quickly?
YES
NO
You don not have to introduce your company or yourself when answering calls
YES
NO
"Hello, ABC company may I help you" is the example of how you answer incoming calls
YES
NO
If you are the caller, you should not telling the purpose of your call earlier.
YES
NO
Speaking clearly is the best way to excel in a telephone conversation
YES
NO
The caller expects a professional, corporate tone
YES
NO
Language is not important, you can talk casually and don't have to worry about choice of word
YES
NO
When speaking to the caller, you can continue doing the other work
YES
NO
Asking the caller's details is NOT the act of screening calls
YES
NO
You need to screen calls to know the exact purpose of the call and to address the caller properly
YES
NO
You can fight back whenever you are handling rude customer over the phone
YES
NO
If talking through the phone is too difficult. You can suggest the caller to switch medium. In today's world, people are more comfortable using medium of communication such as Whatsapp, Telegram, e-mails and others.
YES
NO
